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32Red Review

Recommended:

32Red is Recommended and as such is one of the top rated operators on ThePOGG.com.

Rating

9
Does not accept players from United States
Responds to complaints
Submit a Complaint

Overview

Review last updated – May 2017

With huge consolidation taking place within the Microgaming‘s platform in recent years by less well regulated groups, 32Red are the best Microgaming casinos by a long long distance and one of the best casinos full stop. They are best known for their outstanding customer service, and have won a host of awards over the years. In 2011 they picked up the Best Casino Award (Global) for the ninth time, Best Casino Group for the second time and the Best Casino Manager for the fourth time from CasinoMeister and they picked up Casino Operator of the Year from eGaming Review.

Trustworthiness - 8/10

All six of the reviewers who work regularly for this site have held accounts with 32Red for many years. The few issues that have ever arisen have been dealt with in a very swift and friendly fashion. 32Red also have an exceptionally good reputation within the industry.

You can see the latest updates to 32Red casino's terms and conditions here.

Payout Speed - 9/10

The 32Red group pay most withdrawals within 24 hours, however they do not make payments over the weekend. This can delay payments up to 5 days.

Banking options available - Credit/Debit cards, Neteller, Paypal,Skrill (Moneybookers), UKash, ClickandBuy, Click2Pay, EcoCard, Entropay, Paysafe Card, and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Customer Service - 10/10

All our reviewers report very positive experiences with 32 Red customer services.

Email Testing Record

  • February 2017 - 1 hour 21 minutes
  • June 2015 - 22 minutes
  • November 2014 - 2 hours 17 minutes
  • June 2014 - 22 minutes
  • December 2013 - 6 minutes
  • June 2013 - 55 minutes
  • January 2013 - 1st email - 17 minutes

Bonuses - 10/10

320% up to £160
Max Bonus 160
Min Deposit 10
Max Bet 6.25
Type Cashable
Wagering 40xb
£10 No Deposit Bonus
Bonus Value 10
Max Bet 6.25
Max Win 100
Wagering 50xb
BONUS CODE: NA RECOMMENDED BONUSES
Value to Player for:
£40.80
Bonus Value
low roller
high
mid roller
best
high roller
top 10
superhigh roller
n/a

Software - 10/10

32Red use Microgaming software for both their download and instant play casinos. Check out our Microgaming Software Review.

Game selections are as follows;

Download

Instant

Table Games – 74

Table Games – 55

Slots – 316

Slots – 237

Video Poker – 59

Video Poker – 23

Jackpots - 26

Jackpots - 17

Slot House Edge - 10/10

32Red publish the house edge (RTP) information for all of their slots games.

Comp Points - 6/10

32Red offer the Red Ruby comp point system. This awards Red Rubies for every wager you place. You can find the accural rates in the 'My Account' section of the casino lobby. The top earning games - mostly slots - earn 1 Red Ruby for every £10 wagered, roulette games earn 1 Red Ruby for every £20 wagered and other games earn 1 Red Ruby for every £100 wagered. 100 Red Rubies can be converted to £1. In comparison to the standard Playtech comp point program only the top earning games offer as high a return, all other games offer a substantially reduced number of comp points. On top of this your Red Rubies expire within 90 if not redeemed and when redeemed become a casino bonus with a 30xbonus wagering requirement. It should be noted that the value of the Red Rubies program increases as you move up the VIP ladder with 32 Red, making this program about average for the industry,

Licencing - 8/10

32Red hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. 32Red currently use IBAS and eCOGRA. You can find further information regarding this regulator's complaint policies here.
  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with 32 Red – Australia, Belgium, Denmark, Hong Kong, South Africa, Turkey, United States of America, US Virgin Islands, US Minor Outlying Areas, France and French Territories, Italy, Spain

Contact Information;

Email : support@32red.com
Phone :UK 0808 080 3232 (free)
1866 902 0499 (free)
00663 381 2265 (free)
0800 0005 139 (free)
0800 9494 618 (free)
1800 234 060 (free)
+350 2005 9759 (toll)
Fax : +350 2004 7408 (toll)
Skype : skype_32red
Address : 32 Red Plc
942 Europort
Gibraltar
Affiliate Program - TTR Partners.

Closing Thoughts

With and outstanding reputation for providing phenomenal customer service and a strong bonus program, if you're looking to play with a Microgaming casino, 32Red should unquestionably be the place you play with.

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