Review last updated – February 2013
888 have been one of the biggest names in online gambling for over a decade. They unquestionably took a big hit when the USA withdrew from the market in 2006, but still have an impressive market share and continue to be known all over the world.
Three of the reviewers who works for this site regularly hold accounts with 888 and all of these have been open for years. They report positive experiences.
888 have proven to be unwilling to engage with 3rd party dispute mediation on several occasions over the years. Alongside this they have been known to confiscate player funds citing only vague spirit of the bonus terms (see http://www.casinomeister.com/forums/casino-complaints-bonus-issues/35709-888-make-their-own-rules-refuse-cashout.html, http://www.casinomeister.com/forums/casino-complaints-bonus-issues/52281-888-locks-my-account-after-wagering-deposit-returned-1200-profit-gone-3.html and http://www.beatingbonuses.com/888warning.htm). Problems with this group do appear to be few and far between, but the fact that they are prepared to confiscate funds without defining exactly what the player did to breach their terms is highly concerning.
We have directly spoken with the affiliate team at 888 Holdings (UAffiliates) and have received personal assurances that they will be prepared to discuss any player complaints submitted through this site with our dispute resolution team. With this assurance and the assumption that any future fund confiscations will be justified clearly by their terms and conditions, assuming that no further issues arise with the 888 properties, their Trustworthiness score will increase by 1 point every 6 months to a maximum of 9.
Payout Speed and Banking 5/10
Using Neteller our reviewers reports withdrawals normally paid within 5 days.
Banking options available - Credit/Debit cards, Bank Transfer, Neteller, Skrill (Moneybookers), ClickAndBuy, EntroPay, Ewire, PayPal, UKash and PaySafeCard
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.
Customer Service 6/10
Our reviewer reports positive experiences with 888 customer services.
Email Testing Record
- January 2013
- 1st email - No Response*
- 2nd email - 1 day 18 hours 48 minutes
* 888 did in fact respond to the first email, but at 4 and a half days this response is too slow to qualify for testing purposes.
Slots RTP 0/10
888 do not publish the house edge of their slots games.
Software and Game selection 5/10
888 use proprietary software (their own software) that goes under the name Dragonfish (formerly Random Logic). All 888 associated casinos use this software. To find out more check out our Dragonfish Information Page.
Game selections are as follows;
Table Games – 35
Table Games – 19
Slots – 70
Video Poker – 6
Video Poker – 0
Live – 3
Live – 3
Jackpot – 27
Jackpot – 11
To find out how our bonus ratings are calculated see Bonus Rating System.
£88 no deposit bonus.
No Deposits - No deposit required. See Notes for details.
- Slots - 30xbonus
- Blackjack - 300xbonus
- Roulette - 150xbonus
- Baccarat - 300xbonus
- Video Poker - 300xbonus
- Table Poker - 150xbonus
Adjustments to ratings;
- Under £100 (-1)
Game Weightings (already account for in Wagering Requirements)
- Video Slots & Slots, Scratch card, Keno, Race, Arcade, Dice and all other games that do not appear in the table 100%
- All versions of Roulette, Pai Gow Poker, Caribbean Poker, Triple Card Poker & Poker table games 20%
- All versions of Blackjack, Live Blackjack, Hi-Lo, VideoPoker, Power Video Poker, Baccarat, Live Baccarat & Live Roulette 10%
- Craps 5%
You will receive a £22 bonus on four different game (Blackjack, Roulette, Slots and Video Poker). Each time you place a wager, if you win the money will be put into a winnings account and if you lose you lose. On each of the four games the objective is simply to win £5 before you lose the £22. Once you have lost all of the bonus on the four games, up to a maximum of £5 from each game can be transferred from your winnings account to your real play account.
Comp Point Program 7/10
The 888 casino comp point program offer 1 comp point for every £10 wagered and converts 100 comp points to £1. This is the same as the standard Playtech comp point program and a bit better than industry average.
Licencing and Contact information 5/10
888 are licensed by the Gibraltar Regulatory Authority (GRA - http://www.gibraltar.gov.gi/remotegambling/ ). The GRA used to be considered one of the top tier online gambling regulators, but due to their failure to enforce their own regulations regarding deceptive games, have been downgraded – see our GRA Information Page.
The following countries are restricted from participation with 888 - USA
Submit a Complaint
A company with a long history in the online gaming market and a reasonable reputation, the main concern is something that could be easily addressed if they were willing to engage with dispute mediators.