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AC Review

Blacklisted:

AC has been Blacklisted due to unethical business practices.

Rating

2.9
Accepts players from United States
Responds to complaints
Submit a Complaint

Overview

Review last updated – November 2016

Always Cool casino are part of a group that has failed to respond to player complaints of a substantial number of occasions and appears to have previously been owned by the same group as a Blacklisted software and in 2015 were caught running pirated software, resulting in their own Blacklisting.

Trustworthiness - 0/10

Due to their Blacklisted status we did not feel comfortable asking any of our reviews to test the Casino Affiliates Now group.

This group of the casinos has been repeatedly non-responsive to player complaints at various mediation portals.

We're also aware of at least one instance with the Casino Affiliates Now group has enforced unreasonable withdrawal fees.

Pamper casino appear to be owned/previously owned by the same company that runs AmigosTech software. This company are on our Blacklist due to repeated issues with their software integrity.

This group have been confirmed to be running non-genuine Playtech games (confirmed for us by the software provider) and Microgaming games they should not have had access to (again confirmed for us by the software provider).

For references see Casino Affiliate Now Group Player Issues

You can see the latest updates to AC's terms and conditions here.

Payout Speed - 0/10

Due to their Blacklisted status we did not feel comfortable asking a review to play with AC casino. The AC website does not provide any information on withdrawal times and they do accept US players we will assume this to be 2+ weeks.

Minimum Withdrawal - $/£/€25

Maximum Withdrawal - $/£/€5000/withdrawal

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, EntroPay, Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Customer Service - 9/10

Email Testing Record

  • June 2015 - 15 hours 7 minutes
  • November 2014 - 5 hours 10 minutes
  • June 2014 - 24 minutes

Bonuses - 8/10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

Slots - 2222% up to $/€5555.

Blackjack - 400% up to $/€2000.

Video Poker - 555% up to $/€1665.

Other Games - 200% up to $/€1000.

Sticky - These bonuses can never be withdrawn. Once the wagering requirement is complete the bonus will be removed from your account at the time of your first withdrawal.

Wagering Requirements;

  • Slots - 53xbonus
  • Blackjack - 62xbonus
  • Roulette - 120xbonus
  • Baccarat - 120xbonus
  • Video Poker - 60xbonus
  • Table Poker - 120xbonus

Adjustments to ratings;

  • Bonuses on subsequent deposits (+2) - Each of these bonuses can be claimed an unlimited number of times.
  • Maximum win restriction (-2) - Bonuses of 200% or less have a maximum withdrawal of 5xbonus, bonuses of 201-1000% have a maximum withdrawal of 2xbonus unless the bonus is larger than $1750 in which case the maximum withdrawal is 0.5xbonus, bonuses of 1001% or more have a maximum withdrawal of 1xbonus.

Game Weightings (already account for in Wagering Requirements)

Notes



Software - 7/10

AC casino use Betsoft software. Check out our Betsoft Software Review for more details.

Game selections are as follows;

Instant

Table Games – 21

Slots – 62

Video Poker – 7

Slot House Edge - 0/10

AC casino do not publish the RTP (house edge) figures for any of their slots games.

Comp Points - 0/10

AC casino do not offer a comp point program.

Licencing - 0/10

AC casino do not appear to hold any gambling license.

The following countries are restricted from participation with AC casino - Afghanistan, Algeria, Albania, Armenia, Argentina, Azerbaijan, Bangladesh, Belarus, Bosnia and Herzegovina, Bulgaria, Chad, China, Costa Rica, Denmark, Croatia, Czech Republic, Algeria, Estonia, Egypt, Finland, French Guiana, Croatia, Hungary, Indonesia, India, Iraq, Islamic Republic of Iran, Iceland, Jordan, Korea, Kosovo, Kazakhstan, Kosovo, Lebanon, Sri Lanka, Lithuania, Latvia, Libya, Morocco, Republic of Moldova, Malaysia, Montenegro, Nambia, Nigeria, Nepal, Nauru, Netherlands, Panama, Peru, Philippines, Pakistan, Poland, Romania, Russian Federation, Rwanda, Serbia & Montenegro, Sudan, Slovenia, Slovakia, Somalia, Sweden, Suriname, Syrian Arab Republic, Turks & Caicos Islands, Thailand, Turkmenistan, Tunisia, Turkey, Taiwan, United Republic of Tanzania, Ukraine, Uganda, Uruguay, Vietnam, Vanuatu

Contact Details;

Email : support@onlinecasino.ac
media@onlinecasino.ac
affiliatesupport@onlinecasino.ac
advertising@onlinecasino.ac
Phone :US/Canada 1-800-659-8524
UK 0-808-234-1720
Australia 1-800-883-059
Spain 900-991723
Mexico 01-800-681-9583
Other Countries +18006598524
Fax : +18665710749

Affiliate Program - Casino Affiliate Now.

Closing Thoughts

Between an unresponsive attitude towards player complaints and an association with a software platform that's experienced several fairness issues, AC casino are one that should be avoided.

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