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Review last updated – October 2016
The Adler casino website is only available in German.
Adler casino is part of a group of 11 Net Entertainment casinos that all focus on specific geographic markets, however they will accept players from most locations.
Trustworthiness - 11/10
Adler have accepted ThePOGG Deposit Guarantee seal. This means that they've agreed in advance that they will discuss player complaints as long as they have written permission from the player and no funds will be confiscated from players without clear breach of terms. In return we guarantee your deposits with Adler. Read more about our guarantee here.
Adler casino utilise ThePOGG.com as one of their UKGC Accredited Alternative Dispute Resolution service providers.
We are unaware of any unresolved complaints at any of the major dispute mediation portals and the Sarah Enterprises group have a generally positive reputation amongst the online gambling community.
Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.
Payout Speed - 9/10
Our reviewer reports withdrawals being paid within one business day which agrees with the All British website. This means that over weekends withdrawals can take up to 3 days
Minimum withdrawal â€“ â‚¬20.
Maximum withdrawal â€“ â‚¬5000.
Banking options available - Bank Transfer, Neteller, Skrill (Moneybookers), Credit/Debit Card
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.
Customer Service - 10/10
Email Testing Record
- June 2015 - 21 minutes
- November 2014 - 34 minutes
- June 2014 - 9 minutes
- December 2013 - No Response
- August 2013 - 16 minutes
Bonuses - 10/10
|50% up to â‚¬50|
|500 free spins on Starburst|
|# of Spins||500|
Software - 5/10
Game selections are as follows;
Table Games â€“ 40
Slots â€“ 195
Video Poker â€“ 19
Jackpot â€“ 5
Live â€“ 7
Slot House Edge - 10/10
Adler casino publish the house edge/RTP figures for all of their slots games.
Comp Points - 4/10
Adler run a comp point program called 'Player Points'. This system operates slightly differently than most comp point programs in that it is based on losses rather than wagers. For every Â£10 the player deposits they'll receive 1 point. For every Â£10 they withdraw they'll lose 1 point. 50 points can be exchanged for Â£5.
In comparison to the standard Playtech comp point program that we use as a bar for rating, this system is about half as valuable for the player when playing slots and less valuable than that for other lower House Edge games.
Licencing - 10/10
Adler hold the following gambling licenses :
- United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Adler currently use ThePOGG.com. You can find further information regarding this regulator's complaint policies here.
- Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.
The following countries are restricted from participation with Adler casino â€“ Afghanistan, Albania, Algeria, Angola, Cambodia, Ecuador, Estonia, Italy, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Latvia, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Romania, Russia, Singapore, South Korea, Spain, Sudan, Syria, Taiwan, Turkey, Uganda, USA, Yemen, Zimbabwe
|Phone :||+49 (0) 591 1233 3886|
If you're from Germany, Adler make a great choice for you. If you're not, find one of their sister properties that fits you and sign-up!