Review last updated – May 2013
We do NOT recommend playing with Bet-At-Home casino.
Bet-At-Home are part of the BetClic/Everest group, a group that has been plagued with player complaint issues.
Four of the six reviewers who work for this site on a regular bases hold accounts with BetClic casino – who are owned and operated by the same parent group as Bet-At Home - and report only one small issue with documentation verification which will be detailed in the Payment Methods section.
Other than that, the BetClic/Everest group have a fairly poor reputation online, with complaints at all the major 3rd party mediation sites, all unresolved due to BetClic’s unwillingness to engage. Alongside this, the reports paint a picture of incompetence and bad practice. See the following for further details; http://www.casinomeister.com/forums/casinomeister-warnings/46773-betclic-imposing-spirit-bonus-terms-support-off-hook.html, http://www.casinomeister.com/forums/sportsbook-complaints/41396-careful-betclic.html, http://www.askgamblers.com/casino-complaints/betclic-account-lock-money-confiscated-c573, http://www.gamblinggrumbles.com/Reports/BetClic-Casino_Alice-had-a-better-chance-in-Wonderland, http://www.gamblinggrumbles.com/Reports/BetClic_In-our-Hall-of-Shame and http://www.askgamblers.com/casino-complaints/blocked-account/money-on-expekt-casino-c1987.
More recently the BetClic/Everest group have re-engaged in communication with Casinomeister, however at the current time they are still failing to deal with complaints via anyone else. Until all prior complaints have been resolved or this group show substantial evidence that they are willing follow through in dealing with future complaints, we still consider them to be risky to play with.
Alongside this the BetClic Everest Group appear to be in sever financial difficulties - http://www.casinomeister.com/forums/online-casinos/50400-betclic-mess-betclic-everest-group.html.
This group is also Rogued at Affiliate Guard Dog for unethical treatment of their affiliate partners - http://www.affiliateguarddog.com/forums/beaffiliates-formerly-expekt-f192.html
All round this group has engineered an image that leaves us feeling that they are not to be trusted.
Payout Speed and Banking 10/10
Using Neteller our reviewers report withdrawals usually paid within 24. However one of our reviewers experience difficulty getting their documentation verified with the casino asking again and again for the documents to be resent. Eventually the BetClic identified the problem – that the documents were too small – and asked the reviewer to increase the size of the attachments. This is highly unusual and the first instances of attachments being rejected for being too small that we’ve ever heard of.
Minimum withdrawal - 15 EUR, 3,000 HUF, 330 CZK, £10, 60 RON, 150 SEK, 120 NOK, 30 BRL or 20 USD15 EUR, 3,000 HUF, 330 CZK, £10, 60 RON, 150 SEK, 120 NOK, 30 BRL or 20 USD. Smaller withdrawals will incur a fee.
Maximum withdrawal - 30,000 EUR, £25,000, 100,000 PLN, 7,200,000 HUF, 700,000 CZK, 120,000 RON, 300,000 SEK, 225,000 NOK, 65,000 BRL or 30,000 USD
Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers) or PaySafeCard
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.
Customer Service 10/10
Aside from the ID verification issues mentioned in the Payout section our reviewers report positive experiences with BetClic customer services.
Email Testing Record
- January 2013 - 1st email - 5 minutes
Slots RTP 6/10
BetClic Casino release the house edge (RTP) information for all of the slots games that they offer in the casino area of their site. The slots games in the ‘Games’ section do not include house edge information.
Software and Game selection 10/10
Bet-At-Home use Net Entertainment software for their instant play casinos. Check out our Net Entertainment Software Review.
Game selections are as follows;
Table Games – 23
Slots – 99
Video Poker – 6
Live – 3
To find out how our bonus ratings are calculated see Bonus Rating System.
100% up to £80.
Cashable - Can be withdrawn once the wagering requirement is complete.
- Slots - 40xbonus
- Blackjack - 400xbonus
- Roulette - 40xbonus
- Baccarat - 400xbonus
- Video Poker - 400xbonus
- Table Poker - 400xbonus
Adjustments to ratings;
- Under £100 (-1)
- Game Restrictions (-1) - You are not allowed to play the following games; Casino Hold 'Em
Game Weightings (already account for in Wagering Requirements)
- Slots, Parlor Games 100%
- Table Poker, all Roulettes, Casino War and Sicbo 25%
- Video Poker, Craps, Baccarat 5%
- All Blackjacks 2%
Players from the following countries cannot participate in this bonus offer - USA, France, Israel, Belarus, Ukraine or Turkey
Comp Point Program 0/10
BetClic Casino do not offer a comp point program.
Licencing and Contact information 6/10
Bet-At-Home are licensed by the Malta Lotteries and Gaming Authority (LGA - http://www.lga.org.mt/lga/home.aspx ). We consider the LGA to be one of the better gam-bling licensing authorities on the market at the moment – see our LGA Information Page.
The following countries are restricted from participation with Bet-At-Home Casino - USA, France, Israel, Belarus, Ukraine or Turkey
|Address :||bet-at-home.com Internet Ltd.|
|bet-at-home.com Entertainment Ltd.|
|Portomaso Business Tower, Level 12|
Submit a Complaint
Between spirit of the bonus confiscations and an uncommunicative history, the entire BetClic group of casinos are probably better off being avoided