Review last updated – May 2013
We do NOT recommend playing with BetClic casino.
BetClic casino have made an artform out of weak customer service and ignoring customer complaints.
Four of the six reviewers who work for this site on a regular bases hold accounts with BetClic casino – who are owned and operated by the same parent group as Bet-At Home - and report only one small issue with documentation verification which will be detailed in the Payment Methods section.
Other than that, the BetClic/Everest group have a fairly poor reputation online, with complaints at all the major 3rd party mediation sites, all unresolved due to BetClic’s unwillingness to engage. Alongside this, the reports paint a picture of incompetence and bad practice. See the following for further details; http://www.casinomeister.com/forums/casinomeister-warnings/46773-betclic-imposing-spirit-bonus-terms-support-off-hook.html, http://www.casinomeister.com/forums/sportsbook-complaints/41396-careful-betclic.html, http://www.askgamblers.com/casino-complaints/betclic-account-lock-money-confiscated-c573, http://www.gamblinggrumbles.com/Reports/BetClic-Casino_Alice-had-a-better-chance-in-Wonderland, http://www.gamblinggrumbles.com/Reports/BetClic_In-our-Hall-of-Shame and http://www.askgamblers.com/casino-complaints/blocked-account/money-on-expekt-casino-c1987.
More recently the BetClic/Everest group have re-engaged in communication with Casinomeister, however at the current time they are still failing to deal with complaints via anyone else. Until all prior complaints have been resolved or this group show substantial evidence that they are willing follow through in dealing with future complaints, we still consider them to be risky to play with.
Alongside this the BetClic Everest Group appear to be in sever financial difficulties - http://www.casinomeister.com/forums/online-casinos/50400-betclic-mess-betclic-everest-group.html.
This group is also Rogued at Affiliate Guard Dog for unethical treatment of their affiliate partners - http://www.affiliateguarddog.com/forums/beaffiliates-formerly-expekt-f192.html
All round this group has engineered an image that leaves us feeling that they are not to be trusted.
Payout Speed and Banking 10/10
Using Neteller our reviewers report withdrawals usually paid within 24. However one of our reviewers experience difficulty getting their documentation verified with the casino asking again and again for the documents to be resent. Eventually the BetClic identified the problem – that the documents were too small – and asked the reviewer to increase the size of the attachments. This is highly unusual and the first instances of attachments being rejected for being too small that we’ve ever heard of.
Minimum withdrawal - 15 EUR, 3,000 HUF, 330 CZK, £10, 60 RON, 150 SEK, 120 NOK, 30 BRL or 20 USD15 EUR, 3,000 HUF, 330 CZK, £10, 60 RON, 150 SEK, 120 NOK, 30 BRL or 20 USD. Smaller withdrawals will incur a fee.
Maximum withdrawal - 30,000 EUR, £25,000, 100,000 PLN, 7,200,000 HUF, 700,000 CZK, 120,000 RON, 300,000 SEK, 225,000 NOK, 65,000 BRL or 30,000 USD
Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers) or PaySafeCard
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.
Customer Service 0/10
Aside from the ID verification issues mentioned in the Payout section our reviewers report positive experiences with BetClic customer services.
Email Testing Record
- January 2013
- 1st email - No Response
- 2nd email - No Response
- 3rd email - No Response
Slots RTP 5/10
BetClic Casino release the house edge (RTP) information for all of the slots games that they offer in the casino area of their site. The slots games in the ‘Games’ section do not include house edge information.
Software and Game selection 10/10
BetClic use Net Entertainment software for both their download and instant play casinos. Check out our Net Entertainment Software Review.
Game selections are as follows;
Table Games – 28
Slots – 129
Video Poker – 19
Live - 3
BetClic do not currently appear to be running any promotions.
Comp Point Program 0/10
BetClic Casino do not offer a comp point program.
Licencing and Contact information 5/10
BetClic Casino are licensed by the Gibraltar Regulatory Authority (GRA - http://www.gibraltar.gov.gi/remotegambling/ ). The GRA used to be considered one of the top tier online gambling regulators, but due to their failure to enforce their own regulations regarding deceptive games, have been downgraded – see our GRA Information Page.
The following countries are restricted from participation with BetClic Casino - USA
|Fax :||+ 44 207 692 5508|
|Address :||BetClic Limited|
|Portomaso Business Tower|
Submit a Complaint
In many ways BetClic have been their own worst enemy. In the important ones however they've hurt players and that's more damaging that anything they could do to themselves.