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BetSpin Review

Deposit Guarantee:

BetSpin holds our Deposit Guarantee seal. This means that if you are unfairly treated by this operator ThePOGG.com will refund your deposits. For full terms click here.

Rating

8.3
Does not accept players from United States
Responds to complaints
Submit a Complaint

Overview

Review last updated – October 2016.

BetSpin are covered by ThePOGG Deposit Guarantee. We’ll return your deposit if one of our assured casinos mistreats you. Read more.

BetSpin Casino are a property with an exceptionally positive reputation with players. They hold triple licenses: MGA, Curacao eGaming and UKGC. ¬†BetSpin are sister casino to GUTS and RIZK casinos. ¬†They offer a range of games by: Play ‘n Go, NYX Gaming, Net Entertainment and Microgaming. ¬†Their site design is built upon a colour palette of red, black and white and it is fairly plain and easy to navigate. ¬†They have no outstanding complaints at any of the major gambling portals.

Trustworthiness - 11/10

BetSpin have accepted ThePOGG Deposit Guarantee seal. This means that they have agreed in advance that they will discuss player complaints as long as they have written permission from the player and no funds will be confiscated from players without clear breach of terms. In return we guarantee your deposits with BetSpin Casino. Read more about our guarantee here.

BetSpins utilise ThePOGG.com as their UKGC Accredited Alternative Dispute Resolution service providers.

BetSpin Casino have a positive reputation with players and we could find no unresolved reports at any of the major dispute mediation services.

You can see the latest updates to BetSpin Casino's terms and conditions here.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Payout Speed - 10/10

Using Neteller all of our reviewers report withdrawal normally paid within 24 hours.

Maximum withdrawal - £5, 000

Minimum withdrawal - £20 Neteller and Skrill; £10 Visa.

For withdrawals other than throughTrustly there is a £2.50 per transaction fee.

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, Trustly, EUTeller

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Customer Service - 9/10

Email Testing Record

  • November 2016 - 2hours 19 minutes
  • January 2016 - 5 hours 28 minutes.

Bonuses - 7/10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus:

200% up to £100 + 150 Free Spins on either: Aloha! Cluster Pays, Pyramid: Quest for Immortality, Lights or Starburst. Free Spins awarded 30 per day for 5 days.

Cashable - Can be withdrawn once the wagering requirement is complete.

Wagering Requirements:

  • Slots - 45xbonus

Adjustments to ratings:

  • Maximum Bet Restriction (-1) - You are not allowed to wager more than ‚ā¨6 on any single round of play while you have a bonus.
  • Game Restrictions (-1) - You are only allowed to play slots games with a bonus.
  • Weak Bonus (-1) - Bonus is worth less than ¬£100.
  • Bonuses on subsequent deposits (+1) - 2nd deposit 50% up to ‚ā¨50; 3rd deposit 50% up to ¬£100; 4th deposit 50% up to ¬£200.
  • Payment Method Restrictions (-1) - players depositing with Neteller or Skrill cannot claim bonuses.


Game Weightings (already account for in Wagering Requirements)

  • Slots - 100%
  • All games under the "classic slots" tab - 75%
  • All tables games and video pokers - 0%

Notes

Players from the following countries are not permitted to receive the first deposit bonus and or any deposit bonuses unless otherwise stated: Bulgaria, Croatia, Czech Republic, Greece, Hungary, India, Israel, Latvia, Pakistan, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Ukraine.

Betspins have restricted players from the UK using Neteller or Skrill from receiving bonuses.

Software - 5/10

BetSpin Casino use Net Entertainment software for their instant play casino. They also add in a selection of slots games from Microgaming, Play N Go, NYX Gaming.

Game selections are as follows:

Instant

Table Games ‚Äď 10

Slots ‚Äď 197

Video Poker ‚Äď 4

Jackpots - 9

Live - 9

Slot House Edge - 5/10

BetSpin Casino publish the house edge figures for roughly 50% of their games.

Comp Points - 0/10

BetSpin do not appear to offer a comp points system for players.

Licencing - 10/10

BetSpinCasino hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. BetSpin currently use ThePOGG.com and IBAS. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.
  • Curacao eGaming - BetSpin Casino are licensed by Cyberluck, the Curacao eGaming Master License holder. In our experience this Master License holder has been completely non-responsive to player complaints when contacted by either this site or players. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with BetSpin Casino - Afghanistan, Belgium Bulgaria, Cyprus, Denmark, Estonia, Ethipoia, Faroe Islands, France, Greenland, Hong Kong, Hungary, India, Italy, Iran, Iraq, Israel, Jordan, Kuwait, Pakistan, Philippines, Portugal, Singapore, South Africa, Spain, Syria, Turkey, USA and its territories, Yemen.

Contact Details:

Email : customercare@betspin.com
Affiliate Program - Gaming Innovation Group (GIG) Affiliates.

Closing Thoughts

BetSpin are proving to be a high quality operator with excellent Support operatives working in their Live Chat department and also via email. Be advised that bonuses cannot be claimed by players from: Bulgaria, Croatia, Czech Republic, Greece, Hungary, India, Israel, Latvia, Pakistan, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Ukraine. This operator has agreed to the terms of ThePOGG Deposit Guarantee Seal and so your safety is assured.

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