Bitstarz does not accept players from your country, click here to find a recommended casino

Bitstarz Review

Deposit Guarantee:

Bitstarz holds our Deposit Guarantee seal. This means that if you are unfairly treated by this operator will refund your deposits. For full terms click here.


Does not accept players from United States
Responds to complaints
Submit a Complaint


Review last updated – January 2017.

BitStarz are covered by ThePOGG Deposit Guarantee. We’ll return your deposit if one of our assured casinos mistreats you. Read more.

Bitstarz casino are a developing brand licensed in Curacao. They provide a limited range of games from: Betsoft, Amatic, Microgaming, Ezugi and SoftSwiss. They currently have no complaints logged on any of the major gambling portals.

Trustworthiness - 12/10

BitStarz have accepted ThePOGG Deposit Guarantee seal. This means that they've agreed in advance that they will discuss player complaints as long as they have written permission from the player and no funds will be confiscated from players without clear breach of terms. In return we guarantee your deposits with BitStarz. Read more about our guarantee here.

Bitstarz casino have a good reputation within the gambling community and we found no outstanding issues at any of the major casino complaint portals. As Bitstarz casino do not hold a UKGC license we have not sent a reviewer to test them.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

You can see the latest updates to BitStarz's terms and conditions here.

Payout Speed - 10/10

As Bitstarz casino do not hold a UKGC license we have been unable to test their withdrawal times. Bitstarz casino state on their website that withdrawals will be paid within 24 hours. The Bitstarz team informs us that withdrawals are usually processed in under an hour.

Maximum Withdrawal - €/US$/£7500 or 20BTC per week or - €/US$/£ 15000 or 40BTC per month.

Minimum Withdrawal - €/US$/£/ 500 or for EU players - €/US$/£/ 100.

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, UKash, Wirecard, Bitcoin, Sofort, Paysafecard, Puggle Pay, Trustly, ComePay, Cubits and Bank Transfers.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Customer Service - 10/10

Email Testing Record

  • December 2016 - 2 hours 39 minutes
  • August 2015 - 1 minute

Bonuses - 4/10

To find out how our bonus ratings are calculated see Bonus Rating System.


100% up to 100$€ or 1 BTC + 25 free spins.

Cashable - you are free to withdraw this bonus once you have completed the wagering requirements.

Wagering Requirements:

  • Slots - 40xbonus
  • Blackjack - 800xbonus
  • Roulette - 800xbonus
  • Baccarat - 800xbonus
  • Video Poker - 800xbonus
  • Table Poker - 800xbonus

Adjustments to ratings:

  • Maximum Wagering Term (-1) - you cannot exceed 5$€ or 0.025 BTC in one single round of play.
  • Games Restrictions (-1) - Bitstarz Casino restrict the following slots games: Tower Quest, Dr. Jekyll & Mr. Hyde, Lucky Angler, Big Bang, Forsaken Kingdom, The Wish Master, Scrooge, Devil's Delight, Champion of the Track, Robin Hood, Pearls of India, Tomb Raider 2 and Castle Builder.
  • Extra bonuses (+1) - 2nd deposit 50% up to €100 or 1BTC + 25 free spins. 3rd deposit 50% up to €100 or 1BTC + 25 free spins. 4th deposit 100% up to €100 or 1BTC + 25 free spins.

Game Weightings (already account for in Wagering Requirements):

  • Slots 100%
  • Poker (non-casino) 5%
  • Card Games 5%
  • Video Poker 5%
  • Roulette 5%
  • Baccarat 5%
  • Classic slots 75%


Software - 7/10

BitStarz Casino run on the SoftSwiss platform for their instant play casino and also include a selection of Amatic, Softswiss, Ezugi, Pocket Dice, Asia Gaming, Booming Games, Betsoft, Endorphina, Evolution, GameArt, Habanero, iSoftbet, Net Entertainment and Pragmatic Play games.

Game selections are as follows;


Table Games – 9

Slots – 375

Video Poker – 0

Live - 5

Live - 3

Slot House Edge - 0/10

Bitstarz Casino does not publish the slot game Return to Player (RTP) or House Edge information for any of their slots games.

Comp Points - 0/10

It does not appear that Bitstarz Casino provide any sort of comp points program for all players.

Licencing - 2/10

BitStarz hold the following gambling licenses :

  • Curacao eGaming - BitStarz casino are licensed in Curacao but we are unsure which Master License holder is responsible for them. As such we cannot comment on how effective contacting their regulator would be in case of a complaint. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Bitstarz Casino – United Kingdom, USA and its Territories.

Contact Information;

Postal address: Kimonos, 434 P.C. 3095, Limassol, Cyprus
Email :
Affiliate Program - BitStarz Affiliates.

Closing Thoughts

Bitstarz Casino offer a decent product specifically catering to those players that like to play in Bit Coins. There terms and reasonable and they offer some of the best game suppliers on the market.

Associated Casinos

Sorry, there are no associated casinos to display.

Related Complaints