Review last updated – January 2013
Thepogg.com has no financial ties to Bwin Casino. Bwin Casino are part of the Bwin/Party group which also own Cashcade. The Bwin/Party group has a poor reputation with affiliates, will not engage in 3rd party dispute mediation and as such has been included on CasinoMeisters No Can Do list. As such we would recommend avoiding all venues in this group.
All six of the reviewers who work regularly for this site hold accounts with Bwin and report no problems. On at least four occasions we are aware of Bwin have failed to engage with 3rd party mediation services (see http://www.gamblinggrumbles.com/Reports/Bwin-Casino_If-the-casino-pays-we-dont-really-care-why, http://www.askgamblers.com/casino-complaints/bwin-not-crediting-deposit-refusing-to-respond-to-emails-c89, http://www.askgamblers.com/casino-complaints/bwn-casino-not-paying-fair-winings-c282 and http://www.gamblinggrumbles.com/Reports/Bwin-Casino_Class-A-doubletalk). They are also included in CasinoMeisters No Can Do list (http://www.casinomeister.com/no-can-do-list.php) for the same reason. They also have a poor reputation amongst affiliates and are listed as Rogue at Affiliate Guard Dog. Other than this Bwin have a good reputation amongst player.
Payout Speed and Banking 10/10
Using Neteller all of our reviewers report withdrawal normally paid in approximately 6 hours but at most 24 hours.
Banking options available - Credit/Debit cards, Bankwires, Neteller, Moneybookers, Click2Pay, Paypal, Kalixa, PaySafeCard, FreeBet Card and UKash
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.
Customer Service 4/10
All our reviewers report positive experiences with Bwin customer services.
Email Testing Record
- January 2013
- 1st email - No Response
- 2nd email - No Response
- 3rd email - 24min
Slots RTP 5/10
Bwin Casino publish the house edge (RTP) information for some of their slots games.
Software and Game selection 5/10
Game selections are as follows;
Table Games – 13
Table Games – 5
Slots – 36
Slots – 57
Video Poker – 7
Video Poker – 14
Jackpot – 5
Jackpot – 9
No current bonus.
Comp Point Program 5/10
Bwin offer a unique market place comp point system where ever wager earns you points that you can spend in their market to purchase a host of different products and competition entries. When using your point to purchase cash – equivalent to a normal comp point program – it is slightly weaker than the standard Playtech comp point system. Alongside this comp points expire one year after they are generated, to extend their lifespan you have to pay.
Licencing and Contact information 10/10
Bwin Casino are licensed by the Gibraltar Regulatory Authority (GRA - http://www.gibraltar.gov.gi/remotegambling/ ). The GRA used to be considered one of the top tier online gambling regulators, but due to their failure to enforce their own regulations regarding deceptive games, have been downgraded – see our GRA Information Page.
The following countries are restricted from playing with Bwin -
|Phone :||00350 200 777 61 (sports/casino/games)|
|00350 200 47 196 (poker)|
|Address :||ElectraWorks Limited|
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A very well known gambling group that doesn't seem too bothered that it's reputation is being damaged by the lack of transparency it shows its customers.