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CashPoint is listed as Needs Work status, click here to find a recommended casino

CashPoint Review

Needs Work:

CashPoint holds Needs Work due to low level player issues or unfriendly terms that could be improved.

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Rating

7.7
Does not accept players from United States
Responds to complaints
Submit a Complaint

Overview

Review last updated – June 2017

CashPoint Casino are sister casino to X-tip Casino, both venues are licensed by the Malta Gaming Authority and the UKGC and they use Net Entertainment software for their instant games.  They are primarily sportsbook operations and their site designs are typical of such venues.  CashPoint’s web design is heavily text based with nothing in the way of images and it features a colour palette of: black, grey, white and yellow. CashPoint have been a presence on the high street through their betting shops since 1996 and they have made a positive transition to the online market. They do not have any complaints outstanding at any of the major gambling portals.

Trustworthiness - 7/10

CashPoint Casino have a good reputation and have no outstanding complaints at any of the major gambling portals.

If CashPoint Casino continue in this positive manner we will increase their Trustworthiness score by 1 point every 6 months to a maximum of 7.

While this group previously used ThePOGG.com's ADR service, they apparently made the decision to switch to another ADR provider without informing us. We consider this a breakdown in communications serious enough that we will not recommend this operator.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Due to the design of their website we cannot monitor the terms and conditions at Cashpoint casino.

Payout Speed - 10/10

CashPoint Casino state that withdrawals to ewallets are instant.>

Minimum withdrawal - None given.

Maximum withdrawal - None given.

Banking options available - Credit/Debit cards, Bank Transfer, Neteller, Skrill (Moneybookers) and Paysafecard.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Customer Service - 10/10

Email Testing Record

  • November 2016 - 9 minutes.
  • November 2015 - 12 minutes.

Bonuses - 5/10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus:

100% up to €150.

Cashable - this bonus can be withdrawn once associated wagering is complete.

Wagering Requirements:

  • Slots - 40 x bonus.

Adjustments to ratings:

Games Restrictions(-1) This bonus can only be used on slots.

Game Weightings (already account for in Wagering Requirements)

  • Slots - 100%

Notes



Software - 4/10

CashPoint use Net Entertainment software for their instant play casinos. Check out our Net Entertainment Software Review.

Game selections are as follows:

Instant

Table Games – 13

Slots – 62

Video Poker – 4

Live - 12

Slot House Edge - 10/10

CashPoint Casino give all of the RTPs for their Net Entertainment games.

Comp Points - 0/10

CashPoint Casino do not appear to provide a comp points system for their players.

Licencing - 10/10

CashPoint Casino hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. CashPoint currently use ADR Group. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with CashPoint Casino: South Africa, United States and its territories./p>

Contact Information:

Email : support@cashpoint.com
Address : CashPoint Ltd.
Level 1
Salvu Psaila Street 172
BKR 9077
Birkirkara
Malta
Live Chat : Live chat support is available on the casino website.
Affiliate Program - CashPoint Affiliates.

Closing Thoughts

CashPoint Casino have established a good reputation early on as an on-line gambling presence - they have no complaints logged at any of the major gambling portals. Their Customer Support was fast and efficient and though some sections of their site are difficult to navigate it is largely comprehensive overall.

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Related Complaints

 *Terms and Conditions apply, see operator's website