Review last updated – January 2013
We do NOT recommend playing with Casino.com.
The main property in the Mansion casino group – who have sponsored several premiership football teams in England and are connect to the high end Les Ambassadeurs Club in London – Casino.com are a long running brand with a solid reputation.
All six of the reviewers who work for this site on a regular bases holds accounts with Mansion Casino. They report only positive experiences with Mansion Casino.
Mansion Casino have been unresponsive to 3rd party dispute mediation in several recent cases at another mediation site and this includes denial of winnings for bonus abuse (http://www.gamblinggrumbles.com/Reports/Mansion-Casino_The-complaint-that-we-refuse-to-cover-up, http://www.gamblinggrumbles.com/Reports/Club-777-Casino_The-word-Notary-must-appear, http://www.gamblinggrumbles.com/Reports/CasinoCom_Owes-over-9000-Euros and http://www.gamblinggrumbles.com/Reports/LesA-Casino_Required-notarization-then-refused-to-pay). They are also on CasinoMeister’s ‘No Can Do’ list for the same reason. This being the case it’s unlikely that we can help you if a dispute were to arise. Vague 'spirit of the bonus terms are an unacceptable justification for denial of winnings and alongside this they've been shown on several occasions to request notarized ID then when the ID is provided still decline to pay the customer. Given that notarizing ID is a time consuming and expensive process for the player, this level of security check should not be employed if the player is not going to be paid when the ID is provided. This combined with their refusal to engage with 3rd party dispute mediation leave the entire Mansion group a unfriendly place to play.
Payout Speed and Banking 3/10
Using Neteller our reviewers report withdrawals paid within 5 business days from Mansion casino. The Casino.com website states that they Neteller withdrawals should take 1-2 days and up to 5 days for larger withdrawals.
Banking options available - Credit/Debit cards, Neteller, Moneybookers, Click2Pay, PaySafeCard, Citadel, UKash, Bank Wire, Instadebit, Click and Buy
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.
Customer Service 0/10
Our reviewers report positive experiences with Mansion casino customer services.
Email Testing Record
- January 2013
- 1st email - No Response
- 2nd email - No Response
- 3rd email - No Response
Slots RTP 0/10
Casino.com do not publish the house edge (RTP) information for any of their slots games.
Software and Game selection 10/10
Casino.com use Playtech software for their download casinos. They do offer several instant play games – also Playtech powered – however these are only available in free play mode. Check out our Playtech Software Review.
Game selections are as follows;
Table Games – 33
Table Games – 33
Slots – 108
Slots – 125
Video Poker – 15
Video Poker – 14
Live - 4
Live - 4
Jackpots - 21
Jackpots - 31
To find out how our bonus ratings are calculated see Bonus Rating System.
100% up to £400.
Sticky - Can never be withdrawn. At the time of your first withdrawal the bonus will be removed from your account.
- Slots - 40xbonus
- Table Poker - 40xbonus
Adjustments to ratings;
- Game Restrictions (-1) - You cannot play the following games while you have a bonus in your account; Baccarat, Craps, Roulette, Sic Bo, Pontoon, Blackjack, Jacks or Better, Aces and faces, Casino Hold’em, Deuces wild, Joker Poker, 2 Ways Royal and All American Video Poker.
Game Weightings (already account for in Wagering Requirements)
Comp Point Program 2/10
Casino.com offer a comp point system that differs from the standard Playtech comp point program. Different games accrue comp points at different rates and differ VIP can redeem comp points for differing sizes of bonus. In comparison to the standard Playtech program the Casino.com program allow slots players to earn a lot faster and almost all their other game players to earn a lot slower. As you advance up the VIP ladder this does rebalance slowly – for example a Blackjack player will only earn comp points at Casino.com as quickly as they would at most Playtech casinos when they reach the first tier of the ‘VIP’ band. On top of this comp points are credited as bonuses that are both non-redeemable (you cannot withdraw them and they will be removed at the point of your first withdrawal), carry a wagering requirement and your comp points will expire if you fail to play for 3 months.
Licencing and Contact information 5/10
Casino.com are licensed by the Gibraltar Regulatory Authority (GRA - http://www.gibraltar.gov.gi/remotegambling/ ). The GRA used to be considered one of the top tier online gambling regulators, but due to their failure to enforce their own regulations regarding deceptive games, have been downgraded – see our GRA Information Page.
The following countries are restricted from participation with Casino.com - Israel, France, Estonia, Cyprus, Bulgaria, Hong Kong, Spain, Denmark and the United States of America
|Phone :||United Kingdom 0808 238 6049|
|Canada 1 866 966 2441|
|Australia 1 800 618 467|
|Germany 0800 000 5140|
|France 0805 101 146|
|Italy 800 897 534|
|Netherlands 0800 0234 920|
|Greece 800 127 301|
|Sweden 0200 899 164|
|Finland 0800 914 844|
|South Africa 0800 981 041|
|Norway 800 12491|
|Denmark 808 89575|
|International number +350 200 44793|
|Fax :||International +350 200 41001 (toll)|
|Address :||Customer Support|
|Mansion (Gibraltar) Limited|
|PO Box 1234|
Submit a Complaint
Using 'bonus abuse' as a justification to refuse to pay a player is absolutely unacceptable and their refusal to discuss player disputes assures that they don't score well.