Casino.com Review

Trustworthiness 1/10

All six of the reviewers who work for this site on a regular bases holds accounts with Mansion Casino. They report only positive experiences with Mansion Casino.

Mansion Casino have been unresponsive to 3rd party dispute mediation in several recent cases at another mediation site and this includes denial of winnings for bonus abuse (http://www.gamblinggrumbles.com/Reports/Mansion-Casino_The-complaint-that-we-refuse-to-cover-up, http://www.gamblinggrumbles.com/Reports/Club-777-Casino_The-word-Notary-must-appear, http://www.gamblinggrumbles.com/Reports/CasinoCom_Owes-over-9000-Euros and http://www.gamblinggrumbles.com/Reports/LesA-Casino_Required-notarization-then-refused-to-pay). They are also on CasinoMeister’s ‘No Can Do’ list for the same reason. This being the case it’s unlikely that we can help you if a dispute were to arise. Vague 'spirit of the bonus terms are an unacceptable justification for denial of winnings and alongside this they've been shown on several occasions to request notarized ID then when the ID is provided still decline to pay the customer. Given that notarizing ID is a time consuming and expensive process for the player, this level of security check should not be employed if the player is not going to be paid when the ID is provided. This combined with their refusal to engage with 3rd party dispute mediation leave the entire Mansion group a unfriendly place to play.

Payout Speed and Banking 3/10

Using Neteller our reviewers report withdrawals paid within 5 business days from Mansion casino. The Casino.com website states that they Neteller withdrawals should take 1-2 days and up to 5 days for larger withdrawals.

Banking options available - Credit/Debit cards, Neteller, Moneybookers, Click2Pay, PaySafeCard, Citadel, UKash, Bank Wire, Instadebit, Click and Buy

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Customer Service 0/10

Our reviewers report positive experiences with Mansion casino customer services.

Email Testing Record

• January 2013
  • 1st email - No Response
  • 2nd email - No Response
  • 3rd email - No Response

Slots RTP 0/10

Casino.com do not publish the house edge (RTP) information for any of their slots games.

Software and Game selection 10/10

Casino.com use Playtech software for their download casinos. They do offer several instant play games – also Playtech powered – however these are only available in free play mode. Check out our Playtech Software Review.

Game selections are as follows;

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

100% up to £400.

Sticky - Can never be withdrawn. At the time of your first withdrawal the bonus will be removed from your account.

Wagering Requirements;

• Slots - 40xbonus
• Table Poker - 40xbonus

Adjustments to ratings;

• Game Restrictions (-1) - You cannot play the following games while you have a bonus in your account; Baccarat, Craps, Roulette, Sic Bo, Pontoon, Blackjack, Jacks or Better, Aces and faces, Casino Hold’em, Deuces wild, Joker Poker, 2 Ways Royal and All American Video Poker.

Game Weightings (already account for in Wagering Requirements)

Notes

Comp Point Program 2/10

Casino.com offer a comp point system that differs from the standard Playtech comp point program. Different games accrue comp points at different rates and differ VIP can redeem comp points for differing sizes of bonus. In comparison to the standard Playtech program the Casino.com program allow slots players to earn a lot faster and almost all their other game players to earn a lot slower. As you advance up the VIP ladder this does rebalance slowly – for example a Blackjack player will only earn comp points at Casino.com as quickly as they would at most Playtech casinos when they reach the first tier of the ‘VIP’ band. On top of this comp points are credited as bonuses that are both non-redeemable (you cannot withdraw them and they will be removed at the point of your first withdrawal), carry a wagering requirement and your comp points will expire if you fail to play for 3 months.

Licencing and Contact information 5/10

Casino.com are licensed by the Gibraltar Regulatory Authority (GRA - http://www.gibraltar.gov.gi/remotegambling/ ). The GRA used to be considered one of the top tier online gambling regulators, but due to their failure to enforce their own regulations regarding deceptive games, have been downgraded – see our GRA Information Page.

The following countries are restricted from participation with Casino.com - Israel, France, Estonia, Cyprus, Bulgaria, Hong Kong, Spain, Denmark and the United States of America

Contact Information;