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Casino Cruise Review

Recommended:

Casino Cruise is Recommended and as such is one of the top rated operators on ThePOGG.com.

Rating

9.2
Does not accept players from United States
Responds to complaints
Submit a Complaint

Overview

Review last updated – October 2016

See the Bonus Section for an exclusive bonus available only through ThePOGG

Casino Cruise are a Net Entertainment casino running on the OddsMatrix platform.

Trustworthiness - 8/10

Only one of the six reviews who work regularly for this site holds an account with Casino Cruise and that was opened for testing purposes. They report positive experiences.

Casino Cruise have no outstanding complaints at any of the major mediation portals.

As long as Casino Cruise maintain this positive reputation, their Trustworthiness score will increase by one point every six months to a maximum of 8.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Payout Speed - 10/10

Using Neteller our reviewer reports withdrawals paid within 24 hours.

Minimum withdrawal - None listed

Maximum withdrawal - £10000/day

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Bank Transfer

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Customer Service - 10/10

Email Testing Record

  • November 2016 - 2 hours 44 minutes
  • June 2015 - 34 minutes
  • November 2014 - 2 hours 6 minutes

Bonuses - 10/10

ThePOGG Exclusive

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

150% up to £/$/€300 + 100 free spins.

Cashable - Can be withdrawn once the wagering requirement is complete.

Wagering Requirements;

  • Slots - 40xbonus
  • Blackjack - 400xbonus
  • Roulette - 200xbonus
  • Baccarat - 200xbonus
  • Video Poker - 400xbonus
  • Table Poker - 200xbonus

Adjustments to ratings;

  • Exclusive Bonus (+2) - This bonus can only be claimed by players who sign-up after clicking one of the links on ThePOGG.com.
  • Bonuses on subsequent deposits (+1) - 2nd deposit 50% up to €200, 3rd deposit 25% up to €300, 4th deposit 25% up to €300
  • Maximum Bet Restrictions (-1) - You are not allowed to more than 5 credits on any single round or play
  • Game Restrictions (0) - The following games are inaccesable while you have a bonus; Blood Suckers, Dead or Alive, Kings of Chicago, Devil's Delightâ„¢, Mega Joker, The wish Master, Champion of the Track, Robin Hood, Scrooge and Jackpot 6000

Game Weightings (already account for in Wagering Requirements)

  • Slots and other games 100%
  • Classic Slots 75%
  • Simsalabim, Castle builder, pearls of India, Big Bad Wolf, Supernova, Hot Ink, Arabian Rose 20%
  • Table Games, Live Games and All Blackjack 10%
  • Video Poker 5%
  • Classic Blackjack and All Aces Video Poker 2%

Notes

The free spins will be awarded 20 per day for 5 days after your first deposit and can only be played on Starburst.

All winnings from the free spins carry a 40x wagering requirement before they can be withdrawn.

Players from the following countries cannot receive bonuses - Turkey, Romania, Lithuania, Belarus, Latvia, Czech Republic, Hungary, China, Bulgaria, Poland and Ukraine

Software - 10/10

Casino Cruise use Net Entertainment software for their instant play casino and also include a selection of NextGen Gaming, Microgaming and PlayNGo slots games. Check out our Net Entertainment Software Review for more information.

Game selections are as follows;

Instant

Table Games – 69

Slots – 438

Video Poker – 33

Jackpots - 21

Slot House Edge - 10/10

Casino Cruise publish the house edge for all their slots games.

Comp Points - 3/10

The Casino Cruise comp point program awards points at the following rates;

  • Slots - 1 point for every $10 wagered
  • Classic Slots - 1 point for every $15 wagered
  • Table Games, Live Games, Mega Joker, Jackpot 6000, Blood Sucker, Kings of Chicago, Devil's Delight - 1 point for every $50 wagered

Points can be converted at a rate of 100 points = €1. This system is equal to the standard Playtech comp point program for slots games and weaker for all other games.

Comp points expire after 90 days if not redeemed.

Licencing - 10/10

Casino Cruise hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. CasinoCruise currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.
  • Curacao eGaming - Casino Cruise are licensed by eMoore, the Curacao eGaming Master License holder that is responsive and cooperative in the management of player complaints. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Casino Cruise - United States of America, France and Spain

Contact Details;

Email : info@casinocruise.com
docs@casinocruise.com
Phone : Austria 00-43-720884256
Canada 00-1-6475575087
Malta 00-356-27780982
Australia 00-61-384004643
Affiliate Program - Affiliate Cruise.

Closing Thoughts

Casino Cruise are off to a good start and offer a good casino product.

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