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Casino Cruise Review

Recommended:

Casino Cruise is Recommended and as such is one of the top rated operators on ThePOGG.com.

Rating

9.2
Does not accept players from United States
Responds to complaints
Submit a Complaint

Overview

Review last updated – May 2017

See the Bonus Section for an exclusive bonus available only through ThePOGG

Casino Cruise are a Net Entertainment casino running on the OddsMatrix platform.

Trustworthiness - 8/10

Only one of the six reviews who work regularly for this site holds an account with Casino Cruise and that was opened for testing purposes. They report positive experiences.

Casino Cruise have no outstanding complaints at any of the major mediation portals.

As long as Casino Cruise maintain this positive reputation, their Trustworthiness score will increase by one point every six months to a maximum of 8.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Payout Speed - 10/10

Using Neteller our reviewer reports withdrawals paid within 24 hours.

Minimum withdrawal - None listed

Maximum withdrawal - £10000/day

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Bank Transfer

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Customer Service - 10/10

Email Testing Record

  • November 2016 - 2 hours 44 minutes
  • June 2015 - 34 minutes
  • November 2014 - 2 hours 6 minutes

Bonuses - 10/10

150% up to £300
Max Bonus 300
Min Deposit 20
Max Bet 5
Type Cashable
Wagering 40xb
200 free spins on Starburst
# of Spins 200
Spin Value 0.10
Max Bet 5
Max Win 200
Wagering 40xw
Deposit Method Restrictions: Neteller, Skrill
Country/Regional Restrictions: Lithuania, Belarus, Latvia, Czech Republic, China, Bulgaria, Poland, Bosnia and Herzegovina, Croatia, Greece, Republic of Moldova, Malaysia, Georgia, Philippines, Kazakhstan, Vietnam, Thailand, Indonesia, Nigeria, Bangladesh, Mongolia and Ukraine
BONUS CODE: NA RECOMMENDED BONUSES
Value to Player for:
£30.54
Bonus Value
low roller
top 10
mid roller
top 10
high roller
high
superhigh roller
top 10

Software - 10/10

Casino Cruise use Net Entertainment software for their instant play casino and also include a selection of NextGen Gaming, Microgaming and PlayNGo slots games. Check out our Net Entertainment Software Review for more information.

Game selections are as follows;

Instant

Table Games – 69

Slots – 438

Video Poker – 33

Jackpots - 21

Slot House Edge - 10/10

Casino Cruise publish the house edge for all their slots games.

Comp Points - 3/10

The Casino Cruise comp point program awards points at the following rates;

  • Slots - 1 point for every $10 wagered
  • Classic Slots - 1 point for every $15 wagered
  • Table Games, Live Games, Mega Joker, Jackpot 6000, Blood Sucker, Kings of Chicago, Devil's Delight - 1 point for every $50 wagered

Points can be converted at a rate of 100 points = €1. This system is equal to the standard Playtech comp point program for slots games and weaker for all other games.

Comp points expire after 90 days if not redeemed.

Licencing - 10/10

Casino Cruise hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. CasinoCruise currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.
  • Curacao eGaming - Casino Cruise are licensed by eMoore, the Curacao eGaming Master License holder that is responsive and cooperative in the management of player complaints. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Casino Cruise - South Africa, United States of America, France and Spain

Contact Details;

Email : info@casinocruise.com
docs@casinocruise.com
Phone : Austria 00-43-720884256
Canada 00-1-6475575087
Malta 00-356-27780982
Australia 00-61-384004643
Affiliate Program - Affiliate Cruise.

Closing Thoughts

Casino Cruise are off to a good start and offer a good casino product.

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