Casino Grand Bay is Not Recommended, click here to find a recommended casino
Casino Grand Bay Review
Casino Grand Bay holds Not Recommended status due to player issues or unfriendly terms and conditions.
Review last updated – November 2016
Casino Grand Bay are one of 7 casino that make up the Grand Prive group. Grand Prive previously worked with Microgaming, but shifted to BetOnSoft software when Microgaming pulled out of the US market.
Trustworthiness - 1/10
Casino Grand Bay are part of the Grand Prive Group which now lists its ownership as Genesys Technologies NV. There are indications that these groups shared ownership long before they publicly stated this and at the point where we questioned a rep from the Genesys group regarding term changes that were mirrored across both groups it was implied that if we published this information they would be likely to pursue legal action against this site.
The Grand Prive group have been a contentious issue amongst the gambling community for a long time now. They started out with Microgaming software and there were accusations of unethical marketing practices intended to ensure they paid their affiliate business partners less than they were due even back then. When Microgaming pulled out of the US market, the Grand Prive group jumped ship over night to BetOnSoft and changed their regulator at the same time.
When they shifted software platforms/regulators, firstly they don't seem to have given any notice to the groups they were working with and more significantly, when they moved away from Microgaming they dropped the Microgaming affiliate platform that they had been using while leaving their casinos open and left all of their affiliate partners with no recourse for the substantial lost earnings that resulted. For this reason they are Rogued at Affiliate Guard Dog.
Further down the line Grand Prive restarted their affiliate program and have tried to cast the blame for their actions on Microgaming. They seem to have offered to make right affiliate losses, but only partly, compensating a percentage of every $ earned rather than the full amount.
The Grand Prive group have also been unresponsive to player complaints at other portals.
For references see Grand Prive Group Player/Affiliate Issues
You can see the latest updates to Casino Grand Bay casino's terms and conditions here.
Payout Speed - 0/10
The Grand Prive group do not accept Neteller and as such we have not tested their withdrawal times. As they accept US players we assume these to be 2+ weeks. All of the Grand Prive group only process withdrawals on Mondays and Thursdays.
Minimum withdrawal â€“ Â£100.
Maximum withdrawal â€“ $2000/week.
Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers)
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.
Customer Service - 10/10
Email Testing Record
- December 2016 - 3 hours 9 minutes
- June 2015 - 23 minutes
- November 2014 - 52 minutes
- June 2014 - No Response
- December 2013 - 4 hours
- August 2013 - No Response
Bonuses - 1/10
To find out how our bonus ratings are calculated see Bonus Rating System.
100% up to $100.
Sticky - Bonus can never be withdrawn. At the time of your first withdrawal the bonus will be removed from your account.
- Slots - 40xbonus
- Blackjack - 800xbonus
- Video Poker - 400xbonus
Adjustments to ratings;
- Game Restrictions (-1) - You are not allowed to play the following games while you have a bonus; Roulette, Three Card Poker, Baccarat
- Maximum Bet Restriction (-1) - You are not allowed to wager 30% or more of the bonus amount credited to your account while you have a bonus
- Maximum Withdrawal (-2) - You are not allowed to win more than $1000 while playing with any of the Welcome Bonuses.
Game Weightings (already account for in Wagering Requirements)
- All Slots, Keno 100%
- Video Poker 10%
- Blackjack, Craps 5%
Software - 3/10
Casino Grand Bay use BetOnSoft software for their download casino. Check out our BetOnSoft Software Review.
Game selection is as follows;
Table Games â€“ 17
Table Games â€“ 10
Slots â€“ 61
Slots â€“ 61
Video Poker â€“ 34
Video Poker â€“ 30
Slot House Edge - 0/10
Casino Grand Bay do not publish the RTP/house edge figures for any of their slots games.
Comp Points - 3/10
The Grand Prive venues run their own unique comp point program. Comp points are earned at the following rates;
- Slots â€“ 1 point for every $10 wagered
- Roulette â€“ 1 point for every $10 wagered
- Three Card Poker â€“ 1 point for every $10 wagered
- Keno â€“ 1 point for every $10 wagered
- Baccarat â€“ 1 point for every $25 wagered
- Video Poker â€“ 1 point for every $50 wagered
- Blackjack â€“ 1 point for every $100 wagered
- Craps â€“ 1 point for every $100 wagered
Comp points can be redeemed at a rate of 1000 comp points to $55 or saved up for various prizes and when redeemed for cash are considered No Deposit bonuses with wagering requirements and maximum allowed cashouts of $100.
Licencing - 2/10
CasinoGrandBay hold the following gambling licenses :
- Curacao eGaming - CasinoGrandBay are licensed in Curacao but we are unsure which Master License holder is responsible for them. As such we cannot comment on how effective contacting their regulator would be in case of a complaint. You can find further information regarding this regulator's complaint policies here.
The following countries are restricted from participation with Casino Grand Bay â€“ Australian Restrictions: Players from Australia are restricted to Slots play only. No Table Game wagers will be accepted from Australian players, Bangladesh, Brazil, Croatia, Hungary, Ireland, Japan, Mexico, Poland, Romania, Russia, South Africa, United Kingdom
|Phone :||UK â€“ 0800 917 3626|
|USA - 1800 253 5048|
|Netherlands - 0800 022 0929|
|Italy â€“ 800 785 381|
|France â€“ 0800 911 927|
|Australia - 1800 750 133|
|Canada - 1866 226 7858|
|Germany - 0800 184 4524|
|Japan - 0053 116 2224|
|Austria - 0800 296 792|
|Switzerland - 0800 561 885|
|Fax :||UK â€“ 0800 917 3635|
|USA - 1800 706 0478|
|Netherlands - 0800 022 1577|
|Italy â€“ 800 785 386|
|France â€“ 0800 911 934|
|Australia - 1800 889 601|
|Canada - 1866 226 0683|
|Germany - 0800 184 4525|
|Japan - 0053 116 0730|
|Austria - 0800 563 260|
|Switzerland - 0800 295 094|
Affiliate Program - GrandPrive Affiliates.
Between the questionable history of the properties owned by this group and their non-responsive approach to player complaints there's simply no way we'd recommend players use this casino.
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