MENU

Casino Grande is closed, click here to find a recommended casino

Casino Grande Review

Closed:

Casino Grande has closed.

Rating

0.7
Accepts players from United States
Responds to complaints
Submit a Complaint

Overview

All Gambling Federation casinos have been included on our Blacklist due to there use of malware and mismanagement.

Review last updated – June 2015

Casino Grande are a member of the extended family of Gambling Federation casinos.

Trustworthiness - 0/10

The Gambling Federation group are a large group of casinos all run by the software developer.

In 2005 Gambling Federation were involved in the distribution of malware to their players' computers and a substantial security breach that saw players' personal information illegally distributed to a security breach.

One of our reviewers has played with a now defunct member of the Gambling Federation group and reports substantial issues.

After signing up and completing the wagering requirement for Online Casino Fever’s sign-up bonus, our reviewer contacted customer service via the email address above to confirm that the wagering requirement was indeed complete. After several weeks the casino responded saying that there was still £10k of wagering to complete. Knowing this was incorrect but looking to avoid hassle our reviewer decided to complete the additional wagering – twice over in fact – and then attempted to make a withdrawal only to find that their balance was still locked. They once again contacted Online Casino Fever’s email support to be met yet again with multiple weeks of delays before any response was issued. Once again the casino support team insisted that wager was not complete, at which point our reviewer pointed out the amount of wagering that they had engaged in since the last email communication was enough to have completed the full wagering requirement for the bonus. This was met several weeks later with word for word the same email response as had been initially sent. Two follow up emails after this received no response.

For references see Gambling Federation Group Player Issues

Payout Speed - 0/10

Due to their Blacklisted status we have not tested withdrawal times at the Gambling Federation group. Casino Grande accept US players and as such we will assume that withdrawals take 2 or more weeks.

Minimum withdrawal – None listed.

Maximum withdrawal – None listed.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Citadel, FirePay

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Customer Service - 0/10

Email Testing Record

  • November 2014 - No Response
  • October 2014 - No Response

Bonuses - 7/10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

300% up to $/€/£1888

Sticky - Bonus can never be withdrawn. At the time of your first withdrawal the bonus will be removed from your account.

Wagering Requirements;

  • Slots - 20xbonus
  • Table Poker - 20xbonus

Adjustments to ratings;

  • Game Restrictions (-1) - You are only allowed to play the following games while you have a bonus; slots, Caribbean poker, Texas Bonus Poker, and Lottery Games.

Game Weightings (already account for in Wagering Requirements)

Notes



Software - 0/10

Casino Grande use Gambling Federation software. Gambling Federation software appears to incorrectly track the wagering requirement for their bonuses.

Game selection is as follows;

Download

Table Games – 12

Slots – 26

Video Poker – 1

Slot House Edge - 0/10

Casino Grande do not publish the RTP/house edge figures for any of their slots games.

Comp Points - 0/10

The Gambling Federation casinos use the G-Fed comp point system but they don't give any information on accrual or redemption rates.

Licencing - 0/10

Casino Grande do not display any licensing information.

The following countries are allowed to participate with Casino Grande –

Contact Information;

Email :support@gamblingfederation.com

Closing Thoughts

An out-of-date software platform with significant historical issues isn't what we'd consider a good choice for players.

Associated Casinos