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Casino Heroes Review

Recommended:

Casino Heroes is Recommended and as such is one of the top rated operators on ThePOGG.com.

Rating

8
Does not accept players from United States
Responds to complaints
Submit a Complaint

Overview

Review last updated – November 2016

CasinoHeroes is a rebranding of CasinoSaga.

Casino Heroes are clearly a casino targeted at the fantasy geeks, providing adventure themed play throughout their site. Given the success of major TV shows like Game of Thrones this is a rapidly expanding market and one many player may find satisfaction in.

Trustworthiness - 8/10

Only one of the six reviews who work regularly for this site holds an account with CasinoHeroes and that was opened for testing purposes. They report positive experiences.

Casino Heroes have a positive reputation and we are aware of no unresolved complaints at any major dispute mediation portals.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Payout Speed - 10/10

Our reviewer reports withdrawals being paid within 24h hours.

Minimum withdrawal – None listed.

Maximum withdrawal – None listed.

Banking options available - Bank Transfer, Neteller, Credit/Debit card

Customer Service - 10/10

Email Testing Record

  • December 2016 - 8 minutes
  • June 2015 - 17 minutes
  • November 2014 - 14 minutes
  • June 2014 - 2 hours 3 minutes

Bonuses - 5/10

100% up to €100
Max Bonus 100
Min Deposit 10
Max Bet 5
Type Cashable
Wagering 20x(d+b)
Up to 300 free spins
# of Spins 300
Spin Value Varies
Max Bet 5
Max Win NA
Wagering 40xw

Software - 10/10

Casino Heroes use Net Entertainment software for their instant play casino. They also offer some BetSoft slots games. To find out more check out our Net Entertainment Software Review.

Game selections are as follows;

Instant

Table Games – 54

Slots – 143

Video Poker – 41

Slot House Edge - 6/10

CasinoHeroes publish the RTP/house edge figures for their Net Entertainment slots games.

Comp Points - 0/10

Casino Heroes do not appear to offer a comp point program.

Licencing - 9/10

CasinoHeroes hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.
  • Curacao eGaming - CasinoHeroes are licensed by eMoore, the Curacao eGaming Master License holder that is responsive and cooperative in the management of player complaints. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with CasinoHeroes – United Kingdom, U.S.A., Italy, France, Guyane (French Guiana), Réunion, Guadeloupe, Martinique, China or Hong Kong.

Contact Information;

Affiliate Program - Hero Affiliates.

Closing Thoughts

CasinoHeroes's adventure themed play and reward system is certainly a new and interesting twist on the online casino and their positive reputation makes them well worth a look.

Associated Casinos

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