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Casino Heroes Review
Casino Heroes is Recommended and as such is one of the top rated operators on ThePOGG.com.
Review last updated – November 2016
CasinoHeroes is a rebranding of CasinoSaga.
Casino Heroes are clearly a casino targeted at the fantasy geeks, providing adventure themed play throughout their site. Given the success of major TV shows like Game of Thrones this is a rapidly expanding market and one many player may find satisfaction in.
Trustworthiness - 8/10
Only one of the six reviews who work regularly for this site holds an account with CasinoHeroes and that was opened for testing purposes. They report positive experiences.
Casino Heroes have a positive reputation and we are aware of no unresolved complaints at any major dispute mediation portals.
Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.
Payout Speed - 10/10
Our reviewer reports withdrawals being paid within 24h hours.
Minimum withdrawal â€“ None listed.
Maximum withdrawal â€“ None listed.
Banking options available - Bank Transfer, Neteller, Credit/Debit card
Customer Service - 10/10
Email Testing Record
- December 2016 - 8 minutes
- June 2015 - 17 minutes
- November 2014 - 14 minutes
- June 2014 - 2 hours 3 minutes
Bonuses - 1/10
To find out how our bonus ratings are calculated see Bonus Rating System.
Deposit â‚¬200 receive 250 free spins.
Cashable - Can be withdrawn after you complete the wagering requirement.
- Slots - 40xbonus
- Blackjack - 400xbonus
- Roulette - 800xbonus
- Video Poker - 134xbonus
- Table Poker - 400xbonus
Adjustments to ratings;
- Game Restrictions (-1) - You are not allowed to play Baccarat with the winnings from the Free Spins.
Game Weightings (already account for in Wagering Requirements)
- All Slots 100%
- All Blackjack 10%
- All Roulette 5%
- All Video Poker 30%
- Oasis Poker, Texas Hold 'Em Bonus, Casino Hold 'Em 10%
Software - 10/10
Game selections are as follows;
Table Games â€“ 54
Slots â€“ 143
Video Poker â€“ 41
Slot House Edge - 6/10
Comp Points - 0/10
Casino Heroes do not appear to offer a comp point program.
Licencing - 9/10
CasinoHeroes hold the following gambling licenses :
- Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.
- Curacao eGaming - CasinoHeroes are licensed by eMoore, the Curacao eGaming Master License holder that is responsive and cooperative in the management of player complaints. You can find further information regarding this regulator's complaint policies here.
The following countries are restricted from participation with CasinoHeroes â€“ United Kingdom, U.S.A., Italy, France, Guyane (French Guiana), RÃ©union, Guadeloupe, Martinique, China or Hong Kong.
CasinoHeroes's adventure themed play and reward system is certainly a new and interesting twist on the online casino and their positive reputation makes them well worth a look.
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