Casino Luck ReviewTweet
Review last updated – January 2013
Founded in 1999, Casino Luck has just undergone a change in management and total redesign of their website.
Three of our reviewers hold accounts with Casino Luck – although these accounts have all been opened relatively recently – and report no problems. Casino Luck have some worrying terms related to bonus abuse, where they state;
“For any bonus offered on a deposit players depositing with the methods Neteller or Moneybookers may face an additional wagering requirement of 100 times the bonus and deposit in addition to the standard wagering requirements before they will be allowed to make any withdrawal of bonus or winnings on their account.”
The word ‘may’ suggests that not all players who deposit using these deposit method will experience this additional wagering requirement, but leave this decision entirely up to the casino and make it impossible to tell prior to playing whether you will be affected.
A Casino Luck representative assures us that this rule will only be applied when dealing with fraudulent accounts, however this term is buried in the general terms and conditions and when we pointed out that as this term relates solely to play with bonuses that it needs to be included in their bonus terms and condition, Casino Luck did not agree.
We explained that by refusing to include this rule in the bonus terms and conditions this policy creates the impression that they are hiding this term from player who may be affected and asked if they could provide another justification for not copying this rule into the bonus terms and conditions. Casino Luck’s response was that;
“It is not missing from the bonus t&c to catch people out and if players are genuine (meaning not using multiple stolen/borrowed/fake identities which is fraud and can be extremely time consuming to prove) they wont be affected.”
However they did not provide any reason for not including this rule in the bonus terms and conditions.
It should be noted that there are no complaints about Casino Luck at any of the major dispute mediation sites which is certainly promising, but until such time as they ensure their terms and conditions are logically laid out or they provide a reasonable explanation for not including the above term in their bonus terms and conditions we don’t feel we can provide them with the Trustworthiness rating they would otherwise receive.
Payout Speed and Banking 8/10
Using Neteller all of our reviewers report withdrawal normally paid within 24 hours. Casino Luck do enforce a restriction on withdrawing funds within 24 hours of a deposit. The term is quoted below –
“You can also withdraw as many times as you wish but, under anti money laundering and fraud prevention laws that CasinoLuck must follow, we cannot allow withdrawals from your CasinoLuck account within 24 hours after a deposit is made.”
While we are not qualified to give legal advice, we will say that this is far from a standard rule – many other far better known and very reputable casino that operate within the European market do not make any such legal claim – which suggests that this is simply a justification for a 24 hour pending period on withdrawals – something that is fairly common.
Banking options available - Credit/Debit cards, Entropay, Skrill (Moneybookers), Neteller, UKash, PaySafeCard and Bank Transfers
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.
Customer Service 10/10
Email Testing Record
- January 2013 - 1st email - 37 minutes
Slots RTP 10/10
Casino Luck publish house edge information (RTP) for all their slots games.
Software and Game selection 10/10
Casino Luck use Net Entertainment software for their instant play casino. Check out our Net Entertainment Software Review for more information.
Game selections are as follows;
Table Games – 17
Slots – 59
Video Poker – 6
Jackpots - 8
To find out how our bonus ratings are calculated see Bonus Rating System.
100% up to £125.
Cashable - Can be withdrawn once the wagering requirement is complete.
- Slots - 60xbonus
- Video Poker - 300xbonus
- Table Poker - 300xbonus
Adjustments to ratings;
- Maximum Bet Restrictions (-1) - You are not allowed to place a wager of 10% of more of your bonus balance on any single round or play
- Deposit Method Restrictions (-1) - If you deposit via Neteller or Skrill (Moneybookers) you may
- Vague Rules (-1) - The Deposit Method Restrictions rule does not state in what situations you will be forced to complete increased wagering requirements.
Game Weightings (already account for in Wagering Requirements)
- Table Games and Video Poker (except Jacks or Better) 20%.
- All Black Jack games, All Roulettes, All Jacks or Better, Punto Banco, Baccarat, Oasis Poker, Texas Hold´em and Casino Hold´em 0%
- All other games 100%
All winnings from the free spins will be added to your bonus balance and have a 30x bonus wagering requirement.
Comp Point Program 0/10
Casino Luck do not currently offer a comp point program.
Licencing and Contact information 3/10
Casino Luck are licensed by the Curacao Egaming ( http://www.curacao-egaming.com/). From a player’s perspective Curacao are wildly seen to be a weak regulatory authority. While they appear to enforce strict regulation on their casinos behind the scenes, their handling of player disputes leaves a lot to be desired. – see our Curacao Egaming Information Page.
The following countries are restricted from participation with Casino Luck - USA, Poland, Hungary, Romania, Bulgaria, Latvia and Russia
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Casino Luck offer an excellent package of games, but some of their policies leave them lagging behind other Net Entertainment providers.