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Casino Titan Review

Closed:

Casino Titan has closed.

Rating

2.9
Accepts players from United States
Responds to complaints
Submit a Complaint

Overview

Review last updated – June 2015

As of July 2015 Casino Titan have closed.

Casino Titan are one of several casinos using RealTime Gaming software and owned but the AffActive group. As far as the reputation of this group goes, titanic may be more apt than Titan.

Trustworthiness - 0/10

After doing the background research on AffActive, we did not feel comfortable asking any of our reviewers to play with this group.

The most damning justification for not sending out reviewers to the AffActive properties that turned up during our background research of this group was the multiple connections between this group and Gold VIP Club. Gold VIP Club have historically been one of the blackest of the black rogue operations and involved in just about every sort of dodgy behaviour. When talking to various customers, the AffActive casinos have at various points stated that the customer was through to Gold VIP Club support, handed out Gold VIP Club email addresses and in one instance a customer who clicked on an AffActive venue live support on an AffActive casino website ended up with the Gold VIP Club chat window popping open. An AffActive representative has dismissed all of this as technical errors due to sharing the same software provider as Gold VIP Club, but this seems highly implausible as no other RealTime Gaming venues have had similar issues.

Beyond this the AffActive venues have the most extensive list of complaints that have not been responded to that we’ve ever seen.

Alongside generating a huge volume of complaints and failing to respond to them, the AffActive group have been involved in confiscating a player’s winnings based on a vague ‘spirit of the bonus’ term.

There have also been several instances where this group have issued bad cheques to players which have resulted in the player’s bank issuing charges that the casino refuse to take responsibility for.

In late 2014 a situation came to light where an affiliate was found to be hacking into other sites and posting their gambling links on these sites without the owners knowledge or permission. This activity is clearly illegal and unethical. The majority of casinos that were receiving traffic from this affiliate closed the affiliate's accounts upon finding out what the affiliate was doing, however some casinos chose to ignore that the traffic coming from this affiliate was generated via illegal activity and continue to work with this individual.

For references see AffActive Group Player Issues

Payout Speed - 0/10

The AffActive casinos list their withdrawal time as 5-10 business days.

Minimum withdrawal – $100.

Maximum withdrawal – $500. The AffActive sites list $2500 as their maximum withdrawal but this is only for their top level VIPs. Withdrawals are capped based on your player level and AffActive do not provide information on how to determine this. Most players seem to be capped at $500/withdrawal.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Bank Transfer, UKash, EcoCard, UnionPay

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Customer Service - 10/10

Email Testing Record

  • June 2015 - 16 minutes
  • November 2014 - No Response
  • June 2014 - 3 days 23 hours 10 minutes
  • December 2013 - No Response
  • June 2013 - No Response
  • May 2013
    • 1st email - No Response
    • 2nd email - No Response
    • 3rd email - No Response

    Bonuses - 6/10

    To find out how our bonus ratings are calculated see Bonus Rating System.

    Bonus;

    400% up to $1000.

    Sticky - Can never be withdrawn. Once the wagering requirement is complete you are free to withdraw your deposit and any winnings but at the time of your first withdrawal the bonus will be removed from your account.

    Wagering Requirements;

    • Slots - 34xbonus
    • Blackjack - 625xbonus

    Adjustments to ratings;

    • Game restrictions (-1) – You can only play slots, blackjack and pai gow
    • Bonuses on subsequent deposits (+1) – 2nd deposit 300% up to $900, 3rd deposit 200% up to $600, 4th deposit 100% up to $500
    • Maximum Win Restriction (-2) - You are not allowed to win more than 10x the deposit amount.

    Game Weightings (already account for in Wagering Requirements)

    • Slots 100%
    • Blackjack and Pai Gow 5%

    Notes



    Software - 6/10

    Casino Titan casino use RealTime Gaming software for both their download and instant play casinos. Check out our RealTime Gaming Software Review.

    Game selections are as follows;

    Download

    Table Games – 16

    Slots – 45

    Video Poker – 24

    Slot House Edge - 0/10

    Casino Titan do not publish the house edge (RTP) information for any of their slots games.

    Comp Points - 0/10

    Casino Titan do not appear to offer a comp point program.

    Licencing - 2/10

    CasinoTitan hold the following gambling licenses :

    • Curacao eGaming - CasinoTitan are licensed by Cyberluck, the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.

    The following countries are restricted from participation with Casino Titan – Jordan, Romania, Ukraine, Turkey and Israel

    Contact Information;

    Email : support@casinotitan.com
    Phone :US +1-888-643-1418
    Canada +1-888-666-0279
    UK +44-808-234-3778
    Fax :US +1-877-389-6167

    Closing Thoughts

    As places to play go, the AffActive group are amongst the worst choices you can make. Their treatment of players has been nothing short of appalling.

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