Review last updated – January 2013
A new casino using Visionary iGaming software which is run by a former VueTech executive explaining the substantive similarities, Castle Casino focuses primarily on their live games, offering a large selection with many games unique to the Visionary iGaming/Vuetech casinos.
Only one of the 6 reviewers who work for this site regularly holds an account with Castle Casino and they have held this account for less than a year. They report positive experiences with Castle Casino.
At the current time Castle casino have a good reputation within the industry. There is one complaint registered at Ask Gamblers regarding confiscation of funds due to bonus abuse (http://www.askgamblers.com/casino-complaints/castle-casino-takes-back-winnings-c947). The casino followed up suggesting a lot of players were showing very similar betting patterns and they they have the right to ban betting systems. This is certainly suggestive of multi-accounting - which is a blatant breach of rules - however the casino has chosen to ignore this issue and deny winnings based on what boils down to a 'spirit of the bonus' rule which would be legally unenforceable in any regulated industry and is concerning as a policy. This issue was also dealt with at http://www.gamblinggrumbles.com/Reports/Castle-Casino_Ts-and-Cs-must-apply-to-both-sides.
Payout Speed and Banking 10/10
Using Neteller our review reports their withdrawal taking less than 24 hours.
Banking Options Available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Eco Card, PaySafe Card and ClickandBuy
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.
Customer Service 10/10
Our reviewers reports positive experiences with Castle Casino customer services.
Email Testing Record
- January 2013 - 1st email - 6 hours
Slots RTP 10/10
Castle Casino do not publish the RTP (house edge) figures for any of their slots games but will provided them if you email their customer support.
Software and Game selection 2/10
Castle Casino use Visionary iGaming software. Check out our Visionary iGaming Software Review for more details.
Game selections are as follows;
Table Games – 15
Slots – 32
Video Poker – 13
Live – 4
To find out how our bonus ratings are calculated see Bonus Rating System.
100% up to £100.
Cashable - Can be withdrawn once the wagering requirement is complete.
- Slots - 76xbonus
- Roulette - 76xbonus
- Video Poker - 152xbonus
Adjustments to ratings;
- Game Restrictions (-1) - You are not allowed to play the following games while you have a bonus; All Blackjack and Blackjack Early Payout™ games, All Baccarat games, Texas Hold'em Poker, All Three Card Poker Games, Trente Quarente, RNG European Roulette (non-Live Roulette)
Game Weightings (already account for in Wagering Requirements)
- Video Poker 25%
Comp Point Program 0/10
Castle Casino do not offer a comp point program.
Licencing and Contact information 1/10
Castle Casino are licensed by the Costa Rican Government. Having a license from Costa Rica is akin to being unregulated – see our Costa Rica Information Page.
The following countries are restricted from participation with Castle Casino - Costa Rica, USA
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Castle Casino certainly represent the best casino we promote to be regulated in Costa Rica, but their score could easily be improved with a few simple changes like releasing their slots house edge information or improving their sign-up bonus.