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Chance Hill Review

Recommended:

Chance Hill is Recommended and as such is one of the top rated operators on ThePOGG.com.

Rating

8.1
Does not accept players from United States
Responds to complaints
Submit a Complaint

Overview

Review last updated – May 2017.

Chance Hill casino previously ran on the SoftSwiss gaming platform but have now moved to iGaming Cloud the gaming platform developed by the owners of Guts Casino. They currently have no complaints logged on any of the major gambling portals.

Trustworthiness - 8/10

Chance Hill casino have a good reputation within the gambling community and we found no outstanding issues at any of the major casino complaint portals.

ChanceHill have a positive reputation for such a new operator and we can say that their team are responsive and open to feedback.

You can see the latest updates to ChanceHill Casino's terms and conditions here.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Payout Speed - 8/10

Chance Hill state on their website that withdrawals can take up to 3 days.

Maximum Withdrawal - €4000 or equivalent per week.

Minimum Withdrawal - €50 .

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, Paysafecard, Union Pay and Bank Transfers.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Customer Service - 9/10

Email Testing Record

  • November 2016 - 2hours 19 minutes
  • August 2015 - 5 hours 47 minutes.

Bonuses - 7/10

100% up to £100
Max Bonus 100
Min Deposit 20
Max Bet 5
Type Cashable
Wagering 50xb
50 free spins on Starburst
# of Spins 50
Spin Value 0.10
Max Bet 5
Max Win NA
Wagering 15xw
Country/Regional Restrictions: Poland, Ukraine, Russian Federation, Belarus, Croatia, Greece, Slovakia, Slovenia, Serbia, Latvia, Lithuania, Macedonia, Moldova, Bosnia and Herzegovina, Albania, Thailand
BONUS CODE: NA RECOMMENDED BONUSES
Value to Player for:
£9.18
Bonus Value
low roller
mid
mid roller
mid
high roller
mid
superhigh roller
n/a

Software - 8/10

Chance Hill casino use Net Entertainment software for their instant play casino. They also add in a selection of slots games from BetSoft, IGT, Microgaming, Play N Go, Sheriff and NextGen.

Game selections are as follows;

Instant

Table Games – 17

Slots – 309

Video Poker – 6

Jackpots - 8

Slot House Edge - 10/10

Chance Hill casino publishes the slot game Return to Player (RTP) or House Edge information for all of their slots games.

Comp Points - 0/10

It does not appear that Chance Hill Casino provide any sort of comp points program for all players.

Licencing - 10/10

ChanceHill hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Chance Hill currently use ThePOGG.com and IBAS. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.
  • Curacao eGaming - Chance Hill casino are licensed by Cyberluck, the Curacao eGaming Master License holder. In our experience this Master License holder has been completely non-responsive to player complaints when contacted by either this site or players. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Chance Hill Casino – Spain, Israel, France, Italy, USA, Ukraine, Belarus, Bulgaria, Croatia, Czeck Republic, South Africa, Slovakia, Latvia, Hungary and Rumania.

Contact Information;

Postal address: 12 Dartington, Plender Street, London
Phone : International (+34917377697) is available from 9 am to 6 pm GMT+1.
Affiliate Program - Chance Hill Affiliates.

Closing Thoughts

Chance Hill Casino have made a great start and have a smart and stylish webdesign. Beyond this they've show themselves to be open to feedback, which is a very good position to start from.

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