City Club ReviewTweet
Review last updated – January 2013
Part of the Aff Europe group, the City Club Casino team also run City Tower casino and Crown Europe casino.
Only one of the six reviewers who work for this site regularly holds an account with City Club Casino and this was opened within the last year. They report positive experiences with City Club Casino customer services.
City Club Casino have several complaints posted at Ask Gamblers, most of which were resolved successfully. There are a couple of notable exceptions - http://www.askgamblers.com/casino-complaints/city-club-casino-reduced-my-winnings-c731 - in this complaint the casino have enforced a max cashout rule that applied to the initial bonus. However as the wagering had been completed, a withdrawal made and then reversed, the $6k the player initially withdrew should probably be considered a fresh deposit and as such should not have carried any max cash out. As the max cash out for the bonus was $6k and that was the amount that the player initially withdrew, upon the reverse withdrawal the player was essentially placed in a no win situation where they would be allowed to lose the money back, but not win any more than the reversed withdrawal. Alongside that negative report, Crown Europe failed to respond to this complaint at all - http://www.askgamblers.com/casino-complaints/crown-europe-casino-not-paying-win-c1097.
Payout Speed and Banking 10/10
Using Neteller our reviewers report withdrawals paid within 24 hours from City Club casino after security verification was completed.
Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Click2Pay, PaySafeCard, Citadel, Neosurf, Multibanco, Eps, Boleto Bancario, eWire, Euteller, eKonto, Moneta, EcoCard, Entropay, Giropay, iDeal, Nets, Nordea, Poli, Przelewy24, Sofort, Ticket Premium, UKash, Bank Wire, Webmoney and Click and Buy
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.
Customer Service 10/10
Our reviewers report positive experiences with City Club casino.
Email Testing Record
- January 2013 - 1st email - 3 hours 28 minutes
Slots RTP 0/10
City Club casino do not publish the house edge (RTP) information for any of their slots games.
Software and Game selection 10/10
City Club casino uses Playtech software for their download and instant play casinos. Check out our Playtech Software Review.
Game selections are as follows;
Table Games – 29
Slots – 111
Video Poker – 15
Jackpots - 50
To find out how our bonus ratings are calculated see Bonus Rating System.
400% up to £400.
Sticky - Can never be withdrawn. At the time of your first withdrawal the bonus will be removed from your account.
- Slots - 25xbonus
Adjustments to ratings;
- Maximum withdrawal (-2) - You cannot withdraw more than 10x your deposit when playing with this bonus.
- Game Restrictions (-1) - You are only allowed to play non-progressive slots game with this bonus.
Game Weightings (already account for in Wagering Requirements)
Comp Point Program 7/10
City Club casino do run a comp point program and while the specifics appear different to the standard Playtech comp point program the value to the player works out exactly the same. You earn 4 points for every £1 wagered and 4000 comp points can be converted into £1.
Licencing and Contact information 3/10
City Club casino are licensed by the Curacao Egaming ( http://www.curacao-egaming.com/). From a player’s perspective Curacao are wildly seen to be a weak regulatory authority. While they appear to enforce strict regulation on their casinos behind the scenes, their handling of player disputes leaves a lot to be desired. – see our Curacao Egaming Information Page.
The following countries are restricted from participation with City Club - Netherlands Antilles, Hong Kong, Israel, Cyprus, Estonia, Bulgaria and The United States of America
|Phone :||+44 203 1500331|
|Address :||City Club Casino Ltd.|
|Sea gate N.V.|
|Kaya W.F.G. Mensing 27|
Submit a Complaint
Ensuring to engage with 3rd party dispute mediation would go a long way towards making what is otherwise a reasonable venue worth playing at.