Club Gold ReviewTweet
Review last updated – January 2013
An up and comer in the business, Club Gold Casino are currently offering some of the biggest bonuses on the market and are engaging enthusiastically with 3rd party mediation groups when problems do occur.
Only one of the six reviewers that work for this site on a regular bases holds an account with Club Gold Casino and it has only been open since the beginning of this year (2012).
There are a couple of noteworthy complaints regarding Club Gold Casino posted on other trustworthy site. Firstly - http://www.casinomeister.com/forums/casino-complaints-bonus-issues/47294-club-gold-casino-dont-pay-my-winnings-2.html - in this case the casino are wrong to have denied payment of winnings as Video Poker is not restricted. Their claim that VP is a ‘fixed odds’ game is wrong. A fixed odds game offer the player the same odds of winning regardless of what actions the player takes. As VP allows the play to make strategy decisions that drastically affects the odds of the player winning, it cannot be considered a fixed odds game. The second complaint - http://www.askgamblers.com/casino-complaints/club-gold-casino-voids-2350-winnings-c365 - involves a player who has played a restricted game, but has been somewhat mislead by Club Gold Casino’s initial invite to join their VIP program stating “Becoming a member of our VIP CLUB offers you numerous advantages including but not limited to, monthly cash back programmes, tailor made 100% match deposit bonuses based on your favoured games, priority treatment on any questions or queries you may have and the vigilant processing of your withdrawal requests.”. This email certainly suggests that your favoured game should be allowed when playing towards bonuses, however this issue highlights why it’s always important to check the terms and conditions.
Payout Speed and Banking 0/10
Using Neteller the Club Gold Casino website states that withdrawals can take up to 96 business hours to process a withdrawal. However – after our reviewers documents had been confirmed as verified, which took 3 business days – it took Club Gold Casino a further 11 business days to process their withdrawal. This is due to the fact that Club Gold only operate 8 business hours per week day which means in total after verification it can take up to 12 business days to complete your withdrawal.
Banking options available - Credit/Debit cards, Neteller, Paypal,Skrill (Moneybookers), UKash, ClickandBuy, Click2Pay, EcoCard, Entropay, Paysafe Card, and Bank Transfers
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.
Customer Service 8/10
Our reviewer’s experience was that initially Club Gold Casino were very quick to respond to emails, but when contacting their email support regarding the slow payment of the above mentioned withdrawal, two emails went unanswered over a 4 day period and eventually the situation had to be dealt with directly over live support. Our own testing of their email support facilities show them to be consistently responsive within 24 hours.
Slots RTP 0/10
Club Gold Casino do not publish the house edge (RTP) information for any of their slots games.
Software and Game selection 10/10
Club Gold casino uses Playtech software for their download and instant play casinos. Check out our Playtech Software Review.
Game selections are as follows;
Table Games – 74
Slots – 316
Video Poker – 59
Jackpots - 26
To find out how our bonus ratings are calculated see Bonus Rating System.
400% up to £2000
Sticky - Can never be withdrawn. At the time of your first withdrawal the bonus will be removed from your account.
- Slots - 68.8xbonus
- Blackjack - 688xbonus
- Roulette - 688xbonus
- Baccarat - 688xbonus
- Video Poker - 344xbonus
- Table Poker - 688xbonus
Adjustments to ratings;
- Maximum Withdrawal (-2) - The maximum you can withdraw when playing with the sign-up bonus at Club Gold Casino is €5000 or 10x your deposit, whichever is lower.
Game Weightings (already account for in Wagering Requirements)
Each game is weighted individually, please see Club Gold website for further details
Comp Point Program 7/10
Club Gold Casino offer the standard Playtech comp point program – that being 1 comp point earned for every £10 wagered on any game and 100 comp points converting to £1 cash.
Licencing and Contact information 3/10
Club Gold casino are licensed by the Curacao Egaming ( http://www.curacao-egaming.com/). From a player’s perspective Curacao are wildly seen to be a weak regulatory authority. While they appear to enforce strict regulation on their casinos behind the scenes, their handling of player disputes leaves a lot to be desired. – see our Curacao Egaming Information Page.
The following countries are restricted from participation with Club Gold -
|Phone :||Austria: 00800 2255 6539|
|Canada: 866 765 3712|
|Czech Republic: 00800 2255 6539|
|Germany: 00800 2255 6539|
|Greece: 00800 161 2203 0671|
|Italy: 00800 2255 6539|
|Norway: 00800 2255 6539|
|Romania: 0800 895 826|
|Singapore: 001 800 2255 6539|
|Slovakia: 0800 606 549|
|South Africa: 0800 981 526|
|Sweden: 00800 2255 6539|
|United Kingdom: 00800 2255 6539|
|All other countries: +1 866 765 3712|
Submit a Complaint
As a new operation Club Gold have certainly stumbled on a few issues but overall they show promise.