Cocoa is Not Recommended, click here to find a recommended casino
Cocoa holds Not Recommended status due to player issues or unfriendly terms and conditions.
Review last updated – October 2016
Cocoa casino use Rival casino software and are part of the 400Affiliates group of casinos.
Trustworthiness - 2/10
Due to their Not Recommended status we did not feel comfortable asking a review to play with Cocoa casino.
Rival has a history of issues and have failed to explain why they shared a Google Analytics code with a company, CertainKey, that were supposedly doing independent game testing for them.
The SSC Entertainment group have been non-responsive to player complaints at other portals.
The SSC Entertainment group appear to have engaged in confiscation of funds based on unethically vague terms and conditions.
An SSC Entertainment property appears to have been successfully hacked with its traffic diverted to a different casino site.
The 400Affiliates group are also marked as Predatory at Affiliate Guard Dog and have retroactively enforced new terms against affiliates.
Due to the design of the Cocoa website we cannot monitor their terms and conditions.
Payout Speed - 0/10
Due to their Not Recommended status we have not tested the withdrawal times at Cocoa casino. The Cocoa website does not provide any information on withdrawal times and as they accept US customers we will assume this to be 2+ weeks.
Minimum Withdrawal - None listed.
Max Withdrawal - $500/week, $2000/month.
Banking Options Available - Credit/Debit card, Neteller, Skrill (Moneybookers), Click2Pay, EcoCard, UKash, ClickandBuy
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.
Customer Service - 0/10
Email Testing Record
- November 2016 - No answer
- June 2015 - No Response
- November 2014 - No Response
- June 2014 - No Response
- December 2013 - No Response
- September 2013 - No Response
Bonuses - 1/10
To find out how our bonus ratings are calculated see Bonus Rating System.
100% up to $500
Sticky - Can never be withdrawn. At the time of your first withdrawal the bonus will be removed from your account
- Slots - ?xbonus
Adjustments to ratings;
Game Weightings (already account for in Wagering Requirements)
Due to an overwhelming history of promotional abuse, players from Denmark, China, and Poland are not eligible for bonuses. Players from Bulgaria, Costa Rica, Finland, Latvia, Netherlands, Sweden and the Ukraine will be forced to abide by separate wagering requirements for offered promotions.
Software - 3/10
Cocoa casino use Rival software for their download casino. Check out our Rival Software Review.
Game selections are as follows;
Table Games â€“ 12
Table Games â€“ 8
Slots â€“ 95
Slots â€“ 100
Video Poker â€“ 7
Video Poker â€“ 7
Jackpot - 4
Jackpot - 4
Slot House Edge - 10/10
Cocoa casino do publish the Return to Player (RTP)/house edge figures for all of their slots games.
Comp Points - 1/10
Cocoa casino do have a comp point program but do not provide details on their website.
Licencing - 2/10
Cocoa hold the following gambling licenses :
- Curacao eGaming - Cocoa casino are licensed in Curacao but we are unsure which Master License holder they use. You can find further information regarding this regulator's complaint policies here.
The following countries are restricted from participation with Cocoa casino; United Kingdom
|Phone :||UK 0808.234.7596|
|Fax :||(866) 362-2864|
Cocoa casino and the entire SSC Entertainment group have a questionable history and run on a software platform that we consider to be even more questionable. Avoid. Avoid! AVOID!