MENU

Get up to 21

exclusive bonuses

What's so special about

our bonus reviews?


  • only recommended casinos
  • full wagering requirements
  • terms & conditions analysis
  • bonus value calculation
We respect your privacy and won't share your email address.
[X] Close this form and return to site

Cocoa is Not Recommended, click here to find a recommended casino

Cocoa Review

Not Recommended:

Cocoa holds Not Recommended status due to player issues or unfriendly terms and conditions.

Rating

2.2
Accepts players from United States
Responds to complaints
Submit a Complaint

Overview

Review last updated – October 2016

Cocoa casino use Rival casino software and are part of the 400Affiliates group of casinos.

Trustworthiness - 2/10

Due to their Not Recommended status we did not feel comfortable asking a review to play with Cocoa casino.

Rival has a history of issues and have failed to explain why they shared a Google Analytics code with a company, CertainKey, that were supposedly doing independent game testing for them.

The SSC Entertainment group have been non-responsive to player complaints at other portals.

The SSC Entertainment group appear to have engaged in confiscation of funds based on unethically vague terms and conditions.

An SSC Entertainment property appears to have been successfully hacked with its traffic diverted to a different casino site.

The 400Affiliates group are also marked as Predatory at Affiliate Guard Dog and have retroactively enforced new terms against affiliates.

For references see 400 Affiliate Group Player/Affiliate Issues and SSC Entertainment Group Player Issues

Due to the design of the Cocoa website we cannot monitor their terms and conditions.

Payout Speed - 0/10

Due to their Not Recommended status we have not tested the withdrawal times at Cocoa casino. The Cocoa website does not provide any information on withdrawal times and as they accept US customers we will assume this to be 2+ weeks.

Minimum Withdrawal - None listed.

Max Withdrawal - $500/week, $2000/month.

Banking Options Available - Credit/Debit card, Neteller, Skrill (Moneybookers), Click2Pay, EcoCard, UKash, ClickandBuy

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Customer Service - 0/10

Email Testing Record

  • November 2016 - No answer
  • June 2015 - No Response
  • November 2014 - No Response
  • June 2014 - No Response
  • December 2013 - No Response
  • September 2013 - No Response

Bonuses - 1/10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

100% up to $500

Sticky - Can never be withdrawn. At the time of your first withdrawal the bonus will be removed from your account

Wagering Requirements;

  • Slots - ?xbonus

Adjustments to ratings;

Game Weightings (already account for in Wagering Requirements)



Notes

Due to an overwhelming history of promotional abuse, players from Denmark, China, and Poland are not eligible for bonuses. Players from Bulgaria, Costa Rica, Finland, Latvia, Netherlands, Sweden and the Ukraine will be forced to abide by separate wagering requirements for offered promotions.



Software - 3/10

Cocoa casino use Rival software for their download casino. Check out our Rival Software Review.

Game selections are as follows;

Download

Instant

Table Games – 12

Table Games – 8

Slots – 95

Slots – 100

Video Poker – 7

Video Poker – 7

Jackpot - 4

Jackpot - 4

Slot House Edge - 10/10

Cocoa casino do publish the Return to Player (RTP)/house edge figures for all of their slots games.

Comp Points - 1/10

Cocoa casino do have a comp point program but do not provide details on their website.

Licencing - 2/10

Cocoa hold the following gambling licenses :

  • Curacao eGaming - Cocoa casino are licensed in Curacao but we are unsure which Master License holder they use. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Cocoa casino; United Kingdom

Contact Details;

Email :support@cocoacasino.com
accounts@cocoacasino.com
general@cocoacasino.com
Phone : UK 0808.234.7596
International +5999.433.8828
Fax : (866) 362-2864
Affiliate Program - 400Affiliates.

Closing Thoughts

Cocoa casino and the entire SSC Entertainment group have a questionable history and run on a software platform that we consider to be even more questionable. Avoid. Avoid! AVOID!

Associated Casinos