Cool Cat Review2.8 out of 10 Tweet
Payout Speed: 0/10
Customer Service: 7/10
Slot House Edge: 0/10
Comp Points: 7/10
Overall: 2.8Ratings explained
Review last updated – November 2014
We do NOT recommend playing with Cool Cat casino.
Cool Cat casino are part of the Gambling Wages group of casinos that are made up from previous Virtual group casinos. These casino all have a substantially negative reputation.
Due to their Not Recommended status we did not feel comfortable sending a review to any of the venues that previously made up the Virtual group.
The history of the various casino properties involved with the Virtual group is a long and negative one that focuses on a failure to pay players and where they did, payment taking excessive time. The latter of these issues certainly persists today.
More recently the Virtual group have been bought over by a couple of different groups that claim to be entirely separate to the Virtual group - namely the Ace Revenue group and the Gambling Wages group.
However problems similar to those of the past persist with both of these groups leading many players and industry observers to believe that the groups don't in fact have new management, but rather have changed name to outrun their poor reputation.
Currently both groups are on the Not Recommended list at CasinoMeister, Cirrus casino were awarded the 'Worst Casino of 2007' by CasinoMeister, Ace Revenue are listed as 'Predatory' by Affiliate Guard Dog and Gambling Wages while not listed as Predatory are not a program Affiliate Guard Dog are prepared to work with.
The instance of payments taking far longer than they should has continued to be exceptionally high, even for US facing venues. The one positive that we can see is that the vast majority of complaints at Ask Gamblers do now seem to get resolved, the substantial proportion of which relate to slow payment of funds and are resolved through very late payment.
Our December 2013 update found that the Ace Revenue/GWages groups are now trying to atone for the issues of the past. Before we would consider changing our stance on these casinos, the complaint volume would have to drop considerably and no further negative behaviour would have to take place in the next three years.
For references see Virtual Group Player Issues
You can see the latest updates to Cool Cat casino's terms and conditions here.
Payout Speed and Banking 0/10
Due to their Not Recommended status we have not tested the withdrawal time at the any of the casinos in the Ace Revenue or Gambling Wages group. Due to the massive quantity of complaints related to slow payments from these groups, we believe withdrawals will take a minimum of 2 months.
Minimum Withdrawal - None listed.
Maximum Withdrawal - $2000/week.
Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, Click2Pay
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.
Customer Service 7/10
Email Testing Record
- November 2014 - 22 hours 2 minutes
- June 2014 - 1 minute
- December 2013 - 6 hour 36 minutes
- August 2013 - No Response
Slots RTP 0/10
No RTG casino that we are aware of publishes their slots house edge (RTP) information.
Software and Game selection 6/10
Cool Cat casino use RealTime Gaming software for both their download and instant casino. Check out our RealTime Gaming Software Review.
Table Games – 18
Table Games – 17
Slots – 97
Slots – 29
Video Poker – 18
Video Poker – 28
Jackpots - 10
Jackpots - 0
To find out how our bonus ratings are calculated see Bonus Rating System.
1000% up to $1000.
Sticky - Can never be withdrawn. At the time of your first withdrawal the bonus will be removed from your account.
- Slots - ?xbonus
Adjustments to ratings;
- Deposit Method Restrictions (-1) - You are not allowed a bonus if you deposit using Neteller or Moneybookers.
- Game Restrictions (-1) - You are not allowed to play the following games ; Craps, Roulette, Baccarat, Pontoon 21, War, Sic Bo and Pai Gow Poker.
Game Weightings (already account for in Wagering Requirements)
Comp Point Program 7/10
The Cool Cat comp point program offers 1 comp point for every $10 wagered on any game and every 100 comp points can be redeemed for $1. This is in line with the Playtech standard comp point program and above average for the industry.
Licencing and Contact information 2/10
Cool Cat casino are licensed by the Costa Rican Government. Having a license from Costa Rica is akin to being unregulated – see our Costa Rica Information Page.
The following countries are restricted from participation with Cool Cat casino – Afghanistan, Albania, Algeria, Angola, Antigua and Barbuda, Armenia, Azerbaijan, Bahrain, Bangladesh, Belarus, Belize, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Indian Ocean Territories, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Camaroon, Canada, Cape Verde, Central African Republic, Chad, China, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Costa Rica, Cote D'Ivoire, Croatia, Cuba, Curacao, Cypress, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethopia, Falkirk Island, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Island, Honduras, Hong Kong, Hungary, India, Indonesia, Iran, Iraq, Isle of Man, Israel, Italy, Jamacia, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, North Korea, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Macao, Macedonia, Madagascar, Malawi, Malyasia, Maldives, Mali, Malta, Mauritania, Mauritius, Micronesia, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, Nagorno-Karabakh, Namibia, Nauru, Nepal, Nicaragua, Niger, Nigeria, Oman, Pakistan, Palau, Palestine, Panama, Papa New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Qatar, Reunion, Romania, Russia, Rwanda, Saint Barthelemy, Saint Helena Ascension and Tristan da Cunha, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Georgia and the South Sandwich Islands, South Sudan, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, Uzbekistan, Vanuatu, Vietnam, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe
Submit a Complaint
The extensive number of player complaints this group generates makes it absolutely impossible to recommend them.
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