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Cool Cat is Not Recommended, click here to find a recommended casino

Cool Cat Review

Not Recommended:

Cool Cat holds Not Recommended status due to player issues or unfriendly terms and conditions.

Rating

1.8
Accepts players from United States
Responds to complaints
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Overview

Review last updated – October 2016

Cool Cat are the GamblingWages group. This group is part of two subsets of the old Virtual group that have gone to great lengths to correct the previously poor reputation this group deservedly earned.

Trustworthiness - 3/10

Due to their Not Recommended status we did not feel comfortable sending a review to any of the venues that previously made up the Virtual group.

The history of the various casino properties involved with the Virtual group is a long and negative one that focuses on a failure to pay players and where they did, payment taking excessive time. The latter of these issues certainly persists today.

Our December 2013 update found that the Ace Revenue/GWages groups are now trying to atone for the issues of the past. Before we would consider changing our stance on these casinos, the complaint volume would have to drop considerably and no further negative behaviour would have to take place in the next three years.

Unfortunately, during 2016, a large number of slow payment issue again began to crop up across this group. While the groups representatives have been very cooperative and the majority of issues do appear to get resolved, until such time as there is a significant drop off in these types of issues we can't justify changing the status of this group.

For references see Virtual Group Player Issues

You can see the latest updates to Cool Cat casino's terms and conditions here.

Payout Speed - 0/10

Due to their Not Recommended status we have not tested the withdrawal time at the any of the casinos in the Ace Revenue or Gambling Wages group. Due to the massive quantity of complaints related to slow payments from these groups, we believe withdrawals will take a minimum of 2 months.

Minimum Withdrawal - None listed.

Maximum Withdrawal - $2000/week.

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, Click2Pay

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Customer Service - 0/10

Email Testing Record

  • December 2016 - No Response
  • December 2015 - 6 hours 38 minutes
  • June 2015 - 11 hours 8 minutes
  • November 2014 - 22 hours 2 minutes
  • June 2014 - 1 minute
  • December 2013 - 6 hour 36 minutes
  • August 2013 - No Response

Bonuses - 1/10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

1000% up to $1000.

Sticky - Can never be withdrawn. At the time of your first withdrawal the bonus will be removed from your account.

Wagering Requirements;

  • Slots - ?xbonus

Adjustments to ratings;

  • Deposit Method Restrictions (-1) - You are not allowed a bonus if you deposit using Neteller or Moneybookers.
  • Game Restrictions (-1) - You are not allowed to play the following games ; Craps, Roulette, Baccarat, Pontoon 21, War, Pai Gow, Sic Bo, all Progressive Jackpot games.

Game Weightings (already account for in Wagering Requirements)



Notes



Software - 6/10

Cool Cat casino use RealTime Gaming software for both their download and instant casino. Check out our RealTime Gaming Software Review.

Download

Instant

Table Games – 18

Table Games – 17

Slots – 97

Slots – 29

Video Poker – 18

Video Poker – 28

Jackpots - 10

Jackpots - 0

Slot House Edge - 0/10

No RTG casino that we are aware of publishes their slots house edge (RTP) information.

Comp Points - 7/10

The Cool Cat comp point program offers 1 comp point for every $10 wagered on any game and every 100 comp points can be redeemed for $1. This is in line with the Playtech standard comp point program and above average for the industry.

Licencing - 0/10

CoolCat casino do not provide any license information on their website.

The following countries are restricted from participation with Cool Cat casino – Afghanistan, Albania, Algeria, Angola, Antigua and Barbuda, Armenia, Azerbaijan, Bahrain, Bangladesh, Belarus, Belize, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Indian Ocean Territories, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Camaroon, Canada, Cape Verde, Central African Republic, Chad, China, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Costa Rica, Cote D'Ivoire, Croatia, Cuba, Curacao, Cypress, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethopia, Falkirk Island, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Island, Honduras, Hong Kong, Hungary, India, Indonesia, Iran, Iraq, Isle of Man, Israel, Italy, Jamacia, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, North Korea, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Macao, Macedonia, Madagascar, Malawi, Malyasia, Maldives, Mali, Malta, Mauritania, Mauritius, Micronesia, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, Nagorno-Karabakh, Namibia, Nauru, Nepal, Nicaragua, Niger, Nigeria, Oman, Pakistan, Palau, Palestine, Panama, Papa New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Qatar, Reunion, Romania, Russia, Rwanda, Saint Barthelemy, Saint Helena Ascension and Tristan da Cunha, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Georgia and the South Sandwich Islands, South Sudan, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, Uzbekistan, Vanuatu, Vietnam, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe

Contact Information;

Email :support@coolcat-casino.com
Phone :1-888-441-6693
International: 1-678-349-0349
Fax :1-888-879-1302

Affiliate Program - GamblingWages.

Closing Thoughts

The extensive number of player complaints this group generates makes it absolutely impossible to recommend them.

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