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Crazy Luck is Not Recommended, click here to find a recommended casino

Crazy Luck Review

Not Recommended:

Crazy Luck holds Not Recommended status due to player issues or unfriendly terms and conditions.

Rating

2.2
Accepts players from United States
Responds to complaints
Submit a Complaint

Overview

Review last updated – November 2016

Crazy Luck casino have a long history of payment problems wherein customers have to repeatedly chase their withdrawals via live chat, email and phone to have any hope of receiving payment.

Trustworthiness - 1/10

Due to their Not Recommended status we did not feel comfortable asking a review to play with Crazy Luck casino.

A large proportion of the casinos that use Rival software are owned and operated by the Bonne Chance group, the same group that owns and operates Rival software. The centralized support and payment processing services that Bonne Chance provide for all of their casino had developed a substantially negative reputation due to excessive player payment problems and a lack of transparency when it comes to player disputes. Rival have even gone so far as to threaten CasinoMeister with legal action over a thread on the site's message boards, a threat that they later withdrew.

Crazy Lucky casino have a substantially negative reputation, specifically due to their slow payment of many players wherein it seems that several months’ worth of assurances and chasing have to be engaged in if there's to be any chance of receiving even small payouts. Alongside this they've been unresponsive to many player complaints.

Crazy Luck are on CasinoMeister's 'No-Can-Do List'.

The one complaint we've received regarding Crazy Luck related to the same type of delays in payment discussed above.

CrazyLuck are associated with several other Rival casinos, one Playtech casino and the CyberNeedle group all via the EveningStar Holdings company. All of these properties have extensive player and affiliate issues.

For references see EveningStar Holdings Group Player Issues

You can see the latest updates to Crazy Luck casino's terms and conditions here.

Payout Speed - 0/10

Due to the Not Recommended' status of Crazy Luck casino, we have not tested Crazy Luck's withdrawal times. Due to the number of complaints related to withdrawal times, we're going to assume that withdrawals take 1+ months.

Minimum withdrawal - None listed.

Maximum withdrawal – None listed.

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, Click2Pay, UseMyBank

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Customer Service - 0/10

Email Testing Record

  • December 2016 - No Response
  • June 2015 - 57 minutes
  • November 2014 - No Response
  • June 2014 - 4 hours 5 minutes
  • December 2013 - 3 days 9 hour 37 minutes
  • August 2013 - No Response

Bonuses - 1/10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

100% up to £250.

No Terms listed.



Software - 3/10

Crazy Luck use Rival software for their download casino. Check out our Rival Software Review.

Game selections are as follows;

Download

Instant

Table Games – 12

Table Games – 8

Slots – 95

Slots – 100

Video Poker – 7

Video Poker – 7

Jackpot - 4

Jackpot - 4

Slot House Edge - 10/10

Crazy Luck casino does publish the house edge (RTP) information for all of their slots games. This can be found in the game help files.

Comp Points - 7/10

The Crazy Luck comp point program awards one comp point for every $1 wagered and you can convert your comp points at a rate of 1000 comp points to $1. This is equal to the standard Playtech comp point program.

Licencing - 2/10

CrazyLuck hold the following gambling licenses :

  • Cyprus - The Cyprus gambling license is one of the less frequently used gambling licenses and is not used by any operator with a significant industry presence. Alongside this their operators accept player from the United States and they have no player complaint procedure that we could find. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Crazy Lucky - Pakistan, Cyprus, Netherlands, Poland, Israel, India, Pakistan, China

Contact Information;

Email : vip@crazyluckcasino.com
support@crazyluckcasino.com
faxback@crazyluckcasino.com
manager@crazyluckcasino.com
finance@crazyluckcasino.com
Phone : US Toll free : +1 888 247 6321
US Toll free : +1 800 360 2345
UK Toll free : +44-800-0148811
Fax : Toll Free : +44 208 8193998

Affiliate Program - AffGoldMine.

Closing Thoughts

Crazy Luck and a worrying history of taking far longer than even a US facing venue to pay. For the most part they do seem to eventually pay up, but the resulting stress it causes in affected players lives seems to far outweigh any possible benefit of signing up with this casino.

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