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Expekt Review

Recommended:

Expekt is Recommended and as such is one of the top rated operators on ThePOGG.com.

Rating

7.9
Does not accept players from United States
Responds to complaints
Submit a Complaint

Overview

Review last updated - May 2017

Expekt casino are part of the BetClic/Everest group of casinos. This group has a poor reputation received by refusing to engage with dispute mediators when issues arise, but have made significant efforts to change this.

Trustworthiness - 8/10

Four of the six reviewers who work for this site on a regular bases hold accounts with BetClic casino – who are owned and operated by the same parent group as Monte Carlo casino - and report only one small issue with documentation verification which will be detailed in the Payment Methods section.

Historically the BetClic/Everest group have tarnished their reputation by refusing to cooperate with dispute mediation services like ThePOGG.com. This has lead to a number of player complaints not receiving a proper review.

In January 2015 we had an extended conversation with the BeWinners group, who run all of the BetClic/Everest properties excluding Bet-At-Home. They have assured up that any and all player issues that come up will be dealt with appropriately. As such they will be moved to a Trustworthiness of 4 and for each 6 months that pass without further unresolved issues this score will increase by 1 point. This does not apply to Bet-At-Home who are still non-responsive to player complaints.

In early 2016 Betclic delivered on their assurances that they would discuss player complaints, successfully resolving a player issue via ThePOGG.com. As such they've not been upgraded to 'Recommended' status.

For references see BetClic Everest Group Player Issues

Payout Speed - 10/10

Using Neteller our reviewers report withdrawals usually paid within 24. However one of our reviewers experience difficulty getting their documentation verified with the casino asking again and again for the documents to be resent. Eventually the BetClic identified the problem – that the documents were too small – and asked the reviewer to increase the size of the attachments. This is highly unusual and the first instances of attachments being rejected for being too small that we’ve ever heard of.

Minimum withdrawal - 15 EUR, 3,000 HUF, 330 CZK, £10, 60 RON, 150 SEK, 120 NOK, 30 BRL or 20 USD15 EUR, 3,000 HUF, 330 CZK, £10, 60 RON, 150 SEK, 120 NOK, 30 BRL or 20 USD. Smaller withdrawals will incur a fee.

Maximum withdrawal - 30,000 EUR, £25,000, 100,000 PLN, 7,200,000 HUF, 700,000 CZK, 120,000 RON, 300,000 SEK, 225,000 NOK, 65,000 BRL or 30,000 USD

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers) or PaySafeCard

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Customer Service - 10/10

Email Testing Record

  • November 2016 - 10 minutes
  • June 2015 - 1 hour 44 minutes
  • November 2014 - 1 hour 9 minutes
  • June 2014 - 2 hours 19 minutes
  • December 2013 - 2 days 17 hours 30 minutes
  • June 2013 - 24 minutes
  • January 2013 - 1st email - 3 hours 23 minutes

Bonuses - 6/10

100% up to €200
Max Bonus 200
Min Deposit 20
Max Bet 10
Type Cashable
Wagering 40xb
Deposit Method Restrictions: ewallets or pre-paid cards including Neteller, Skrill, PaySafeCard and Ukash
Country/Regional Restrictions: Only available - Australia, Austria, Benin, Bosnia and Herzegovina, Brazil, Burkina Faso, Canada, Chile, Colombia, Costa Rica, Cote d'Ivoire, Czech Republic, Dominican Republic, Ecuador, El Salvador, Finland, Germany, Guatemala, Hong Kong, Iceland, Ireland, Japan, Kosovo, Lebanon, Liechtenstein, Luxembourg, Macedonia, Mauritius, Mexico, Monaco, Morocco, Netherlands, New Zealand, Nicaragua, Norway, Panama, Paraguay, Peru, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, South Africa, South Korea, Suriname, Sweden, Venezuela
BONUS CODE: NA RECOMMENDED BONUSES
Value to Player for:
€9.75
Bonus Value
low roller
high
mid roller
mid
high roller
mid
superhigh roller
high

Software - 10/10

Expekt casino use Net Entertainment software for their instant play casinos. Check out our Net Entertainment Software Review.

Game selections are as follows;

Instant

Table Games – 23

Slots – 99

Video Poker – 6

Live – 3

Slot House Edge - 5/10

Expekt casino release the house edge (RTP) information for all of the slots games that they offer in the casino area of their site. The slots games in the ‘Games’ section do not include house edge information.

Comp Points - 0/10

Expekt casino do not offer a comp point program.

Licencing - 8/10

Expekt hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Expekt currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Expekt casino - South Africa, USA

Contact Information;

Affiliate Program - BeAffiliates.

Closing Thoughts

Expekt casino are not yet a premier venue, but they are working on improving the product they offer.

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