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– Fast withdrawals.

– Email support takes longer than average to respond.

– No effective regulation. Licensed in name only.


Fenix Casino Review

Review last updated - July 2017

OVERVIEW | 4.84/10


Fenix casino are owned by the MYEG group and use Net Entertainment software.

TRUSTWORTHINESS | 1/10


As Fenix casino do not hold a UKGC license we could not send a reviewer to play with them.

Fenix Casino run on the MYEG Network. In the first half of 2015 one of the notable venues on this network experienced sustained issues processing player payments and repeatedly broke assurances of when payments would be made.

All the casinos in the group carry the following term;

Shall winnings made with the help of bonus shall not be successfully withdrawn within 45 days, from the first withdrawal request, they will be voided.

We consider the above term to be predatory. Players that either forget about their balance or have to renew ID are left with no recourse after 45 days. This term has been enforced in this manner previously.

In our November 2015 review we found a report of a MYEG casino operator passing their losses in a financial transaction (purchase of a competitor) on to a player, which is for obvious reason totally unacceptable.

During our November 2016 re-review we came across a significant number of player complaints about a MYEG operator at another portal that did not receive an answer.

For references see MYEG Group Player Issues

Due to the design of the Fenix website we cannot monitor their terms and conditions.

BONUSES | 7 / 10


100% up to €300
Max Bonus 300
Min Deposit 20
Max Bet NA
Type Cashable
Wagering 35xb
Deposit Method Restrictions:
Country/Regional Restrictions:

Terms and Conditions

The Fenix Welcome bonus currently consists of a bonus of 100% up to €300.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 35xbonus for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

There is no maximum bet term.

The maximum allowed win with this bonus is 10x the bonus amount.

You must have more than your starting balance before you can make a withdrawal.

The bonus is cashable.

Game Weightings:

  • Slots 100%
  • All other games 0%
  • Devil's Delight, Scrooge, Bloodsuckers 0%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.


BONUS: 100% up to €300
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Value to Player for:
$11.00
Bonus Value
low roller
high
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high
high roller
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Payout Speed: 24h | 10 / 10


As Fenix casino do not hold a UKGC license we have not tested their withdrawal times. The Fenix website states that Neteller withdrawal are processed instantly.

Minimum Withdrawal - €20

Maximum Withdrawal - £/$/€2000/week, £/$/€5000/month

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, PaySafeCard and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 10 / 10


Fenix casino use Net Entertainment and software and add in slots games from Microgaming, Oryx and 1x2Gaming for there instant play casinos. Check out our Net Entertainment Software Review.

Game selections are as follows;

Instant

Table Games – 36

Slots – 367

Video Poker – 13

Customer Service | 0 / 10


Email Testing Record

  • December 2016 - Need to register to get support
  • June 2015 - 4 hours 49 minutes
  • November 2014 - 1 hour 16 minutes

Licensing | 2 / 10


Fenix hold the following gambling licenses :

  • Curacao eGaming - Fenix casino are licensed in Curacao but we are unsure which Master License holder they use. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Fenix casino - Burma, China, Hong Kong, Macau, Estonia, France, Iran, Iraq, Israel, Japan, North Korea,South Korea, Laos, Libya, Malaysia, Nigeria, Slovenia, Somalia, Sudan, Syria, Thailand, Turkey, United States, US Minor Outlying Islands, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, US Virgin Islands, United Kingdom

Contact Details;

Email : [email protected]
Affiliate Program - Fenix Affiliates.

Restricted Countries


Players from United States NOT accepted.

Fenix does not accept players from the following countries: China, Estonia, France, French Guiana, French Polynesia, French Southern Territories, Guam, Hong Kong, Iran, Iraq, Israel, Japan, Democratic People's Republic of Korea, Republic of Korea, Lao People's Democratic Republic, Libya, Macao, Malaysia, Nigeria, Northern Mariana Islands, Puerto Rico, Slovakia, Somalia, Sudan, Syrian Arab Republic, Thailand, Turkey, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact


Slots RTP


Fenix casino publish the House Edge/Return to Player (RTP) information for their Net Entertainment slots games.

Comp Points


Fenix casino offer their own comp point program. You earn 1 comp point for every $10 wagered and can convert comp points at a rate of 100 comp points = $1.

This system offers is equivalent to the standard Playtech comp point program.

Closing Thoughts


Fenix casino are operating on a network that have experienced substantial payment issues and carry predatory terms and conditions. These have to be resolved before players should consider them.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

COMPLAINTS

Fenix
Resolved

Fenix - I'm waiting 46 days to pay me, a withdrawal of € 1,000!

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