First Web Review

Trustworthiness 9/10

3 out of the 6 reviewers who work for this site regularly have held accounts with the Jackpot Factory group for several years. They report no problems.

Despite being accredited at CasinoMeister, the Jackpot Factory group have on at least one occasion been unwilling to enter into discussion of 3rd party mediation services. See - http://www.gamblinggrumbles.com/Reports/All-Jackpots_Straight-into-the-Hall-of-Shame.

Payout Speed and Banking 7/10

Using Neteller all of our reviewers report withdrawal normally paid within 48 hours. There site lists a payout time of 1-5 business days, however Jackpot Factory management say that this is simply a precautionary time scale in case of factors outside of their control and that as a standard ewallet withdrawals are paid within 72 hours.

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, Click2Pay, ClickandBuy, EcoCard, Entropay, Citadel, PaySafeCards and UKash

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Customer Service 6/10

All our reviewers report very positive experiences with Jackpot Factory customer services

Email Testing Record

• January 2013
  • 1st email - No Response
  • 1 day 6h 18min

Slots RTP 0/10

First Web do not publish the house edge (RTP) information for any of their slots games.

Software and Game selection 9/10

All Jackpots use Microgaming software for both their download and instant play casinos. Check out our Microgaming Software Review.

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

100% up to £75.

Cashable - Can be withdrawn once the wagering requirement is complete.

Wagering Requirements;

• Slots - 30xbonus
• Blackjack - 300xbonus
• Roulette - 30xbonus
• Baccarat - 300xbonus
• Video Poker - 300xbonus
• Table Poker - 300xbonus

Adjustments to ratings;

• Under £100 (-1)

Game Weightings (already account for in Wagering Requirements)

• Slots, American Roulette and Parlor Games – 100%
• Table Poker games, Casino War, Sicbo – 50%
• Video Poker games, Texas Hold'em Bonus Poker Gold, Craps, Baccarat, all Blackjacks except Classic Blackjack, and all Roulettes except American Roulette – 10%
• Classic Blackjack, All Aces Video/Power Poker – 2%.

Notes

Comp Point Program 4/10

The First Web comp point program offers points for every wager you place – you can see the accrual rates below. Your points can then be converted to cash at a rate of 100 = £1. This comp point program is equivalent to the standard Playtech comp point system only for the top accrual level games. For other games the First Web comp point program is substantially weaker. Alongside this –unlike most other programs – your points expire after 90 days if not redeemed. The First Web comp point program is weaker than the industry standard.

Licencing and Contact information 6/10

First Web are licensed by the Kahnawake Gaming Commission (KGC - http://www.gamingcommission.ca/ ). The KGC have historically been one of the weaker regulatory authorities, however in the last few years they have become substantially more proactive and involved in player disputes – see our KGC Information Page.

The following countries are restricted from participation with First Web casino -

Contact Details;