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Fly Review

Recommended:

Fly is Recommended and as such is one of the top rated operators on ThePOGG.com.

Rating

8
Does not accept players from United States
Responds to complaints
Submit a Complaint

Overview

Review last updated – November 2016

The newest casino from the same group that brought you Omni and CS casinos, Fly casino has a very sleek looking website and the same great casino product.

Trustworthiness - 8/10

Fly casino are the sister property to Omni casino. All six of the reviewers who work regularly for this site have held accounts with Omni Casino for many years. All report very positive experiences. Omni Casino also have an exceptionally good reputation within the industry.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

You can see the latest updates to Fly casino's terms and conditions here.

Payout Speed - 9/10

Using Neteller all of our reviewers report withdrawal normally paid within 24 hours. The Omni Casino website states that withdrawals are paid within 72 hours however an Omni Casino rep has assured us that the average payout time is between 24 and 48 hours with 72 hours only being an issue in exceptional circumstances like bank holidays.

Banking options available - Credit/Debit cards, Neteller, Moneybookers, WebMoney, Click2Pay, MyCitadel, UKash, PaySafeCard, Entropay, Bank Wire, or FastBank Transfer

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Customer Service - 10/10

Email Testing Record

  • December 2016 - 19 hours 53 minutes
  • June 2015 - 1 hours 16 minutes
  • November 2014 - 1 hour 36 minutes
  • June 2014 - 2 minutes
  • December 2013 - 1 hour 54 minutes
  • September 2013 - 26 minutes

Bonuses - 1/10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

110% up to £110.

Sticky - Can never be withdrawn. Once you have completed the wagering requirement the bonus will be removed from your account at the time of your first withdrawal.

Wagering Requirements;

  • Slots - 39xbonus

Adjustments to ratings;

  • Game Restrictions (-1) - You are only allowed to play the following games with a bonus; slot machines, kenos, and non-progressive scratch cards. You are not allowed to play the following slots games; Pink Panther, Punisher, Iron Man, Iron Man2, Hulk, Blade, Elektra, Fantastic 4, X-men, Daredevil, Kong
  • Maximum Bet Restrictions (-1) - You are not allowed to wager more than $6 on any single round of play.

Game Weightings (already account for in Wagering Requirements)

  • All Slots and Keno 100%
  • Roulette (all variations), Caribbean Poker, Dice Twister and Roller Coaster Dice 50%
  • Baccarat (all variations), Pai Gow, Sic Bo, Red Dog, Spin-a-Win, Stravaganza, Wild Viking and Video Poker games 25%
  • Blackjack (all variations except Blackjack Surrender and Blackjack Switch) contribute 10%


Notes



Software - 10/10

Fly casino use Playtech software for their download casino. Check out our Playtech Software Review.

Game selections are as follows;

Download

Instant

Table Games – 38

Table Games – 30

Slots – 113

Slots – 107

Video Poker – 15

Video Poker – 15

Live - 6

Live - 3

Jackpot - 25

Jackpot - 23

Slot House Edge - 10/10

Fly casino publish the House Edge/RTP figures for all of their slots games.

Comp Points - 8/10

The Fly comp point program awards players with 1 comp point for every $10 wagered and for every 100 comp points you earn you can exchange them for $1. Redemption rates improve as you move up the VIP ladder.

Licencing - 6/10

Fly casino hold the following gambling licenses :

  • Curacao eGaming - Fly casino are licensed by eMoore, the Curacao eGaming Master License holder that is responsive and cooperative in the management of player complaints. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Fly casino – Afghanistan, Antigua and Barbuda, Belgium, Bulgaria, China, Cuba, Cyprus, Estonia, Hong Kong, Iran, Iraq, Israel, Italy, Kanahwake, Libya, Macau, Netherlands Antilles, Sudan, Syria, The Philippines, Turkey, United Kingdom, USA and its Territories

Contact Information;

Email : playershelp@flycasino.com
docs@flycasino.com
feedback@flycasino.com
flyclub@flycasino.com
support@flycasino.com
Phone :UK Toll Free 0-808-120-3495
North American Toll Free 1-888-367-2190
International + 632-756-7826
Fax :UK Toll Free 0-808-120-3496
North America Toll Free 1-877-434-9046
International +632-756-7936
Affiliate Program - FocalClick Affiliates.

Closing Thoughts

A new venue from the group that run Omni casino is never a bad thing. Fly casino come highly recommended.

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