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Fone is Not Recommended, click here to find a recommended casino

Fone Review

Not Recommended:

Fone holds Not Recommended status due to player issues or unfriendly terms and conditions.

Rating

2.6
Accepts players from United States
Responds to complaints
Submit a Complaint

Overview

Review last updated – November 2016

A member of the Genesys Club group of casinos, Fone casino are now owned by the same group that owns the GrandPrive group.

Trustworthiness - 1/10

Fone casino are part of the Genesys Technologies NV group that now also owns the Grand Prive Group. There are indications that these groups shared ownership long before they publicly stated this and at the point where we questioned a rep from the Genesys group regarding term changes that were mirrored across both groups it was implied that if we published this information they would be likely to pursue legal action against this site.

The Grand Prive group have been a contentious issue amongst the gambling community for a long time now. They started out with Microgaming software and there were accusations of unethical marketing practices intended to ensure they paid their affiliate business partners less than they were due even back then. When Microgaming pulled out of the US market, the Grand Prive group jumped ship over night to BetOnSoft and changed their regulator at the same time.

When they shifted software platforms/regulators, firstly they don't seem to have given any notice to the groups they were working with and more significantly, when they moved away from Microgaming they dropped the Microgaming affiliate platform that they had been using while leaving their casinos open and left all of their affiliate partners with no recourse for the substantial lost earnings that resulted. For this reason they are Rogued at Affiliate Guard Dog.

Further down the line Grand Prive restarted their affiliate program and have tried to cast the blame for their actions on Microgaming. They seem to have offered to make right affiliate losses, but only partly, compensating a percentage of every $ earned rather than the full amount.

The Grand Prive group have also been unresponsive to player complaints at other portals.

For references see Grand Prive/Genesys Group Player/Affiliate Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Payout Speed - 0/10

As we could not test the withdrawal time at The Mandarine Palace and they are US facing we will assume it to be 2 weeks+

Minimum withdrawal - $100

Maximum withdrawal –varies between £1500-£5000 depending on VIP level

Banking Options Available - Credit/Debit cards, Neteller (?), Skrill (MoneyBookers), EcoCard, UKash and PaySafeCard

Customer Service - 10/10

Email Testing Record

  • June 2015 - 27 minutes

Bonuses - 3/10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

100% up to $1000

Cashable - you will receive this bonus when you deposit and can withdraw it when you've completed the wagering requirements.

Wagering Requirements;

  • Slots - 40xbonus

Adjustments to ratings;

  • Restricted Games (-1) - You are only allowed to play the following games with the sign-up bonus; Slots, Keno or Scratch Card games
  • Bonuses on subsequent deposits (+1) - Second deposit 50% up to €750, third and fourth deposits 75% up to €750
  • Banking Method Restrictions (-1) - Deposits via Neteller and Skrill (Moneybookers) do not qualify for bonuses.
  • Maximum Bet Restriction (-1) - You are not allowed to wager more than €8 per round or €0.50 per payline.

Game Weightings (already account for in Wagering Requirements)



Notes



Software - 3/10

Fone casino use BetOnSoft software for their download casino. Check out our BetOnSoft Software Review.

Game selection is as follows;

Download

Instant

Table Games – 17

Table Games – 10

Slots – 61

Slots – 61

Video Poker – 34

Video Poker – 30

Slot House Edge - 0/10

Fone casino do not publish the RTP/house edge figures for any of their slots games.

Comp Points - 0/10

Fone casino do not appear to offer any form of comp point program.

Licencing - 2/10

Fone casino hold the following gambling licenses :

  • Curacao eGaming - Fone casino are licensed in Curacao but we are unsure which Master License holder is responsible for them. As such we cannot comment on how effective contacting their regulator would be in case of a complaint. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Fone casino; Netherlands, South Africa, Spain, United Kingdom, Brazil, Croatia, Hungry, Ireland, Japan, Mexico, Romania, Russia

Contact Details;

Email :support@fonecasino.com
Phone : 8664036954 (USA)
1800099446 (Australia)
18778112603 (Canada)
800901707 (Hong Kong)
081696520 (UK)
Fax : 8664036971 (USA)
1800213531 (Australia)
8778112605 (Canada)
800903976 (Hong Kong)
081696521 (UK)

Closing Thoughts

Between the questionable history of the properties owned by this group and their non-responsive approach to player complaints there's simply no way we'd recommend players use this casino.

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