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Free Spins Review

Deposit Guarantee:

Free Spins holds our Deposit Guarantee seal. This means that if you are unfairly treated by this operator ThePOGG.com will refund your deposits. For full terms click here.

Rating

8.6
Does not accept players from United States
Responds to complaints
Submit a Complaint

Overview

Review last updated – May 2017

FreeSpins are covered by ThePOGG Deposit Guarantee. We’ll return your deposit if one of our assured casinos mistreats you. Read more.

Part of the Sarah Enterprises group of casinos, FreeSpins casino – as its name suggests – forgoes traditional bonuses in lieu of lots of free spins.

Trustworthiness - 11/10

FreeSpins casino has accepted ThePOGG Deposit Guarantee seal. This means that they've agreed in advance that they will discuss player complaints as long as they have written permission from the player and no funds will be confiscated from players without clear breach of terms. In return we guarantee your deposits with FreeSpins. Read more about our guarantee here.

FreeSpins casino utilise ThePOGG.com as one of their UKGC Accredited Alternative Dispute Resolution service providers.

Only one of the six reviews who work regularly for this site holds an account with FreeSpins and that was opened for testing purposes. They report positive experiences.

We are unaware of any unresolved complaints at any of the major dispute mediation portals and the Sarah Enterprises group have a generally positive reputation amongst the online gambling community.

You can see the latest updates to FreeSpins casino's terms and conditions here.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Payout Speed - 9/10

Our reviewer reports withdrawals being paid within one business day which agrees with the FreeSpins website. This means that over weekends withdrawals can take up to 3 days

Minimum withdrawal – €20.

Maximum withdrawal – €5000.

Banking options available - Bank Transfer, Neteller, Skrill (Moneybookers), Credit/Debit Card

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Customer Service - 10/10

Email Testing Record

  • November 2016 - 50 minutes
  • June 2015 - 21 minutes
  • November 2014 - 1 hour 14 minutes
  • September 2014 - 1 hour 1 minute

Bonuses - 1/10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

Deposit up to €500 and get up to 999 free spins.

Wagering Requirements;

  • Slots - 50xbonus
  • Blackjack - 500xbonus
  • Roulette - 500xbonus
  • Baccarat - 500xbonus
  • Video Poker - 500xbonus
  • Table Poker - 500xbonus

Adjustments to ratings;

  • Game Restrictions (-1) - You are not allowed to play live games while you have a bonus.
  • Maximum Bet Restriction (-1) - You are not allowed to wager more than 10% of the amount you won on the free spins on any single round of play.

Game Weightings (already account for in Wagering Requirements)

  • All Slots, Lottery and Other Games 100%
  • All Video Poker and Table Games 10%

Notes



Software - 7/10

Free Spins casino use Net Entertainment software for their instant play casino. They also offer slots games from Amatic Industries and Yggdrasil. To find out more check out our Net Entertainment Software Review.

Game selections are as follows;

Instant

Table Games – 40

Slots – 195

Video Poker – 19

Jackpot – 5

Live – 7

Slot House Edge - 10/10

Free Spins casino publish the house edge/RTP figures for all of their slots games.

Comp Points - 4/10

FreeSpins run a comp point program called 'Player Points'. This system operates slightly differently than most comp point programs in that it is based on losses rather than wagers. For every £10 the player deposits they'll receive 1 point. For every £10 they withdraw they'll lose 1 point. 50 points can be exchanged for £5.

In comparison to the standard Playtech comp point program that we use as a bar for rating, this system is about half as valuable for the player when playing slots and less valuable than that for other lower House Edge games.

Licencing - 10/10

FreeSpins hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. FreeSpins currently use ThePOGG.com. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.
  • Curacao eGaming - FreeSpins casino are licensed by Pearl Trust and Management, the Curacao eGaming Master License holder. We have not managed any complaints through this regulator and as such are not informed regarding their responsiveness. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with FreeSpins casino – Afghanistan, Albania, Algeria, Angola, Bulgaria, Cambodia, Czech Republic, Ecuador, Estonia, Italy, Guyana, Hong Kong, Hungary, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Latvia, Mexico, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Portugal, Romania, Russia, Singapore, South Africa, South Korea, Spain, Sudan, Syria, Taiwan, Turkey, Uganda, USA, Yemen, Zimbabwe

Contact Information;

Phone :+49 (0) 591 1233 3886
Affiliate Program - FreeSpins Affiliates.

Closing Thoughts

FreeSpins casino offers a great choice for those players who are looking for a little extra for their low rolling slots play!

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