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Fruity Casa Review

Deposit Guarantee:

Fruity Casa holds our Deposit Guarantee seal. This means that if you are unfairly treated by this operator ThePOGG.com will refund your deposits. For full terms click here.

Rating

9.7
Does not accept players from United States
Responds to complaints
Submit a Complaint

Overview

Review last updated – May 2017

See the Bonus Section for an exclusive bonus available only through ThePOGG

FruityCasa are covered by ThePOGG Deposit Guarantee. We’ll return your deposit if one of our assured casinos mistreats you. Read more.

Fruity Casa Casino was established in 2014 and is part of the Imperium Network Solutions Group. Fruity Casa Casino is licensed by Curacao egaming and the UKGC. They provide a range of games from: NetEnt, Betsoft, NextGen Gaming, iGaming2Go and Thunderkick. They currently have no complaints logged at any of the major gambling portals.

Trustworthiness - 13/10

FruityCasa have accepted ThePOGG Deposit Guarantee seal. This means that they've agreed in advance that they will discuss player complaints as long as they have written permission from the player and no funds will be confiscated from players without clear breach of terms. In return we guarantee your deposits with FruityCasa. Read more about our guarantee here.

FruityCasa casino utilise ThePOGG.com as one of their UKGC Accredited Alternative Dispute Resolution service providers.

Fruity Casa Casino have a good reputation within the gambling community and we found no outstanding issues at any of the major casino complaint portals.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Payout Speed - 8/10

Fruity Casa Casino state on their website that it takes up to 72 hrs to pay withdrawals.

Maximum Withdrawal - Not listed. Casino states that there is a maximum withdrawal but customers should contact support for them at any given time.

Minimum Withdrawal - £30

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, UKash, POLi, Paysafecard, Trustly, DotPay, SoFort, Sepa, GiroPay and Bank Transfers.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Customer Service - 10/10

Email Testing Record

  • November 2016 - 2 hours 48 minutes
  • August 2015 - 31 minutes.

Bonuses - 5/10

100% up to €400
Max Bonus 400
Min Deposit 20
Max Bet 5
Type Cashable
Wagering 35x(d+b)
50 free spins on Twin Spins
# of Spins 50
Spin Value 0.25
Max Bet 5
Max Win 100
Wagering 35xw
Deposit Method Restrictions: Neteller, Skrill
Country/Regional Restrictions: Armenia, Poland, Greece, Hungary, Croatia, Ukraine, India, Russia, Czech Republic, Slovakia and Serbia
BONUS CODE: NA RECOMMENDED BONUSES
Value to Player for:
£7.23
Bonus Value
low roller
n/a
mid roller
mid
high roller
mid
superhigh roller
low

Software - 9/10

Fruity Casa Casino use Net Entertainment software for their instant play casino and also include a selection of Aristocrat, Amaya, NYXGaming, High5Gaming, ElkStudios, Betsoft, Leander Games, NextGen Gaming, Quickspin, Microgaming and OMI games. Check out our Net Entertainment Software Review for more information.

Game selections are as follows:

Instant

Table Games – 61

Slots – 295

Video Poker – 32

Live - 10

Jackpot - 9

Slot House Edge - 10/10

Fruity Casa publish the RTP figuresfor all their slots games.

Comp Points - 6/10

Fruity Casa Casino do offer a comp points program and points are accrued at a rate of 2 for £10.

Fruity Casa Casino redeem the points at a rate of 200 for a £1.

Values given on the Fruity Casa Casino site for games weightings for accruing points is as follows: ROULETTE 0.25, BLACKJACK'S 0.50, SCRATCHCARDS 2.00, SLOTS 2.00, VIDEO POKER AND VIDEO POKER SIDEBET 1.00, KENO 2.00, FOOTBALL FRENZY 1.00, POKER DICE 1.00, SUPER HI LO AND SUPER HI LO BONUS 1.00.

Fruity Casa Casino's comp points system is equal in value to the Playtech comp points system that we use as our bar for 7/10 but only for slots, scratchcards and keno - it is not as valuable for other games hence the lower rating assigned.

Licencing - 10/10

FruityCasa hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. FruityCasa currently use ThePOGG and eCogra. You can find further information regarding this regulator's complaint policies here.
  • Curacao eGaming - FruityCasa casino are licensed by Cyberluck, the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Fruity Casa Casino - Albania, Ecuador, Guyana, Laos, Panama, Papua New Guinea, Romania, Uganda, Zimbabwe, North Korea, Iran, Bolivia, Cuba, Ethiopia, Ghana, Indonesia, Kenya, Myanmar, Nigeria, Pakistan, Sao Tome and Principe, Singapore, Sri Lanka, Syria, Tanzania, Thailand, American Samoa, Belgium, Bulgaria, Denmark, France, Guam, Israel, Italy, Latvia, Northern Mariana Islands, Russia, South Africa, Spain, Turkey, United States Minor Outlying Islands, United States of America and US Virgin Islands

Contact Information:

Email : support@fruitycasa.com
Postal address: Imperium Network Solutions, 415 Linen Hall, 162-168 Regent Street, London, United Kingdom.
Postal address: Caddell Ltd NV, Van Engelenweg 23, Curacao.
Live Chat: Available on casino website.
Affiliate Program - Fruity Affiliates.

Closing Thoughts

FruityCasa have performed like champs during their trial period on ThePOGG.com. They've agreed to both our Deposit Guarantee terms and have signed-up to use our UKGC Accredited Alternative Dispute Mediation service. How many more ways can we say 'Trustworthy'?

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