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Genting Casino Review

Review last updated - May 2017

OVERVIEW | 7.02/10


With a background in high end offline casinos in the UK, Genting now brings their gambling experience to the online market.

TRUSTWORTHINESS | 3/10


Only one of the reviewers who work regularly for this site holds an account with Genting casino. They report positive experiences with Genting casino.

Genting casino has chosen not to honour the agreements they made with this service and to change their agreement in order to reduce the commission they are due to pay us for referred traffic providing. We consider this dishonourable and unscrupulous. If we cannot trust the program to honour their agreements with us we do not trust them to treat our players fairly. We would recommend that player choose an alternative operator to play with.

For references see Genting Affiliate Issues

BONUSES | 6 / 10


100% up to £100
Max Bonus 100
Min Deposit 10
Max Bet 10
Type Cashable
Wagering 20x(d+b)
Deposit Method Restrictions:
Country/Regional Restrictions:
Only available - mainland UK

Terms and Conditions

The Genting standard Welcome bonus currently consists of a bonus of 100% up to £100.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 20x(deposit+bonus) for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is £5 on any single round of play.

There is no maximum win on the deposit bonus.

The bonus is cashable.

The bonus and associated winnings will expire after 40 days if wagering requirements are not completed.

Game Weightings:

  • Dream Catcher, Monopoly Live and all slot games except those referred to below 100%
  • All variations of Live Roulette 25%
  • All other Live Casino games, All table games 10%
  • Sports Bets, Video Poker, Arabian Nights, Berryburst MAX Blood Suckers, Blood Suckers II, Champions of the Track, Champion Raceway, Count Duckula, Dark Jokerizer, Dead Or Alive, Dead or Alive II, Diamond Mine, Divine Fortune, Fortunes of Ra, Fortunes of Sparta, Guns N Roses, Hall of Gods, Holmes and the Stolen Stones, Icy Wilds, It's Magic, Jackpot 6000, Jokerizer, Joker Pro, Leprechaun Goes to Hell, Mega Joker, Multifruit 81, Ozwin's Jackpots, Pearls of India, Power Force Heroes, Power Force Villains, Rainbow Riches, Scarab, Scudamore's Super Stackes, Secret of the Stones Max, Serengeti Kings, Spina Colada, Super Lucky Frog, Super Monopoly Money, Treasure Nile, Tuts Twister, Wild Swarm, Wild West, Wishmaster, Worms Reloaded, Winstar, MegaJackpots 0%


BONUS: 100% up to £100
Try another casino
Value to Player for:
$12.31
Bonus Value
low roller
mid
mid roller
high
high roller
high
superhigh roller
high

Payout Speed: 24h | 10 / 10


Our reviewer reports withdrawals taking 24 hours.

Minimum withdrawal - None listed

Maximum withdrawal - None listed.

Banking options available- Credit/Debit cards, Neteller, Skrill (Moneybookers), Click2Pay, ClickAndBuy, UKash

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 10 / 10


Genting casino use Playtech software for their download casino. Check out our Playtech Software Review.

Game selections are as follows;

Download

Instant

Table Games – 38

Table Games – 30

Slots – 113

Slots – 107

Video Poker – 15

Video Poker – 15

Live - 6

Live - 3

Jackpot - 25

Jackpot - 23

Customer Service | 10 / 10


Email Testing Record

  • June 2016 - 1 hour 42 minutes
  • June 2015 - No response
  • November 2014 - 29 minutes
  • June 2014 - 2 minutes
  • December 2013 - 1 hour 29 minutes

Licensing | 10 / 10


Genting hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Genting currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Alderney Gambling Control Commission - The AGCC are one of the stronger regulatory authorities operating within the online gambling market. You can find further information regarding this regulator's complaint policies here.

Restricted Countries


Players from United States NOT accepted.

Genting does not accept players from the following countries: Afghanistan, Asia, Algeria, Africa, American Samoa, Oceania, Antigua and Barbuda, Aruba, Australia, Austria, Belarus, Belgium, Bulgaria, Canada, China, Cyprus, Czech Republic, Denmark, Ecuador, Estonia, Finland, France, French Guiana, French Polynesia, French Southern Territories, Germany, Greece, Hong Kong, Israel, Italy, Japan, Democratic People's Republic of Korea, Republic of Korea, Lao People's Democratic Republic, Libya, Macedonia, Malaysia, Netherlands, Netherlands Antilles, Northern Mariana Islands, Norway, Pakistan, Palestinia, Philippines, Poland, Portugal, Puerto Rico, Romania, Russian Federation, Serbia, Singapore, Slovakia, South Africa, Spain, Sudan, Switzerland, Syrian Arab Republic, Taiwan, Province of China, Turkey, United States, United States Minor Outlying Islands, Viet Nam, Virgin Islands, U.S., Yemen, Zambia.

Contact


Contact Details;

Email : [email protected]
[email protected]

Slots RTP


Genting casino publish the house edge/RTP figures of all of the slots games they offer.

Comp Points


The Genting casino comp point program awards players 1 comp point for every £10 wagered on Slots games and 1 comp point for every £100 wagered on any other game. Comp points can be converted to cash at a rate of 100 comp points to £1.

Closing Thoughts


Genting casino has chosen not to honour the agreements they made with this service and to change their agreement in order to reduce the commission they are due to pay us for referred traffic providing. We consider this dishonourable and unscrupulous. If we cannot trust the program to honour their agreements with us we do not trust them to treat our players fairly. We would recommend that player choose an alternative operator to play with.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

COMPLAINTS

Genting
Resolved

Genting - payment problems

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Genting
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Genting - Self Exclusion FSB

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Genting
Resolved

Genting - did not give me a bonus

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Genting
Resolved

Genting - Dispute with Genting VIP Team

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