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Golden Lounge Review

Recommended:

Golden Lounge is Recommended and as such is one of the top rated operators on ThePOGG.com.

Rating

8.3
Does not accept players from United States
Responds to complaints
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Overview

Review last updated – October 2016

Golden Lounge are part of the 32Red casino group, giving them very good footing within the industry with the backing of a company that are renowned for their high levels of customer service. This outstanding customer service has won them a host of awards over the years. In 2011 they picked up the Best Casino Award (Global) for the ninth time, Best Casino Group for the second time and the Best Casino Manager for the fourth time from CasinoMeister and they picked up Casino Operator of the Year from eGaming Review.

Trustworthiness - 8/10

All six of the reviewers who work regularly for this site have held accounts with the Golden Lounge group for many years. The few issues that have ever arisen have been dealt with in a very swift and friendly fashion. The Golden Lounge group also have an exceptionally good reputation within the industry.

You can see the latest updates to Golden Lounge casino's terms and conditions here.

Payout Speed - 8/10

The 32Red group pay most withdrawals within 24 hours, however they do not make payments over the weekend. This can delay payments up to 5 days.

Banking options available - Credit/Debit cards, Neteller, Paypal, Moneybookers, UKash, ClickandBuy, Click2Pay, EcoCard, Entropay, Paysafe Card, and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Customer Service - 10/10

All our reviewers report very positive experiences with the 32Red group’s customer services.

Email Testing Record

  • February 2017 - 1 hour 21 minutes
  • June 2015 - 22 minutes
  • November 2014 - No Response
  • June 2014 - No Response
  • December 2013 - 12 minutes
  • June 2013 - 1 hour 13 minutes
  • January 2013
    • 1st email - No response
    • 2nd email - 28min

Bonuses - 6/10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

100% up to £100.

Cashable - Can be withdrawn once the wagering requirement is complete.

Wagering Requirements;

  • Slots - 40xbonus
  • Blackjack - 400xbonus
  • Roulette - 80xbonus
  • Baccarat - 80xbonus
  • Video Poker - 400xbonus
  • Table Poker - 40xbonus

Adjustments to ratings;

  • Bonuses on subsequent deposits (+1) - Second deposit; 25% up to £50. Third deposit 50% up to £50.
  • Maximum Bet Restriction (-1) - You are not allowed to bet more than 6.25 credits on any single round of play.

Game Weightings (already account for in Wagering Requirements)

  • Slots (Excluding Mega Spin Slots), Keno or Scratch Cards 100%
  • Roulette (except French Roulette), Table Poker games (except Texas Hold'em Bonus Poker Gold and Caribbean Draw Poker), Casino War, Sic Bo, Hot Ink 50%
  • French Roulette 30%
  • Video Poker (except All Aces), Blackjack (except Blackjack games listed below), Pontoon, Baccarat, Caribbean Draw Poker and Vegas 3 Card Rummy Gold 10%
  • All versions of Atlantic City Blackjack, All versions of Vegas Downtown Blackjack, All versions of Vegas Strip Blackjack All versions of Vegas Single Deck Blackjack, Hi Lo 13 European Blackjack Gold, Classic Blackjack, All Aces Video Poker and Texas Hold'em Bonus Poker Gold 2%
  • Craps, Mega Spin Slots (Double Magic, Fantastic 7s, High 5 and Major Millions), Castle Builder, Forsaken Kingdom, DragonsMyth, River of Riches, All Retro Reels Slots Games 0%

Notes



Software - 9/10

Golden Lounge Casino use Microgaming software for both their download and instant play casinos. Check out our Microgaming Software Review.

Game selections are as follows;

Download

Instant

Table Games – 74

Table Games – 54

Slots – 316

Slots – 248

Video Poker – 59

Video Poker – 23

Jackpots - 26

Jackpots - 17

Slot House Edge - 10/10

Golden Lounge Casino publish the house edge (RTP) information for all of their slots games.

Comp Points - 5/10

Golden Lounge do offer a comp point program. This program awards comp points for every wager you place. You can find the accural rates in the 'My Account' section of the casino lobby. The top earning games - mostly slots - earn 1 comp poin for every £10 wagered, roulette games earn 1 comp point for every £20 wagered and other games earn 1 comp points for every £100 wagered. 100 comp points can be converted to £1. In comparison to the standard Playtech comp point program only the top earning games offer as high a return, all other games offer a substantially reduced number of comp points. On top of this your comp points expire within 90 if not redeemed and when redeemed become a casino bonus with a 30xbonus wagering requirement. It should be noted that the value of this comp point program increases as you move up the VIP ladder with Golden Lounge, making this program about average for the industry,

Licencing - 8/10

Golden Lounge hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. GoldenLounge currently use IBAS and eCOGRA. You can find further information regarding this regulator's complaint policies here.
  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Golden Lounge – Belgium, Denmark, Hong Kong, South Africa, Turkey, United States of America, US Virgin Islands, US Minor Outlying Areas, France and French Territories, Spain

Contact Information;

Email : support@goldenlounge.com
cashier@goldenlounge.com
promo@goldenlounge.com
affiliates@goldenlounge.com
Phone :UK (Free Phone): 0808 180 3232
Singapore (Free Phone): 1800 823 2091
Canada (Free Phone): 1-866 8679230
Japan (Free Phone): 00531 780 185
Rest of the world: +350 20059759
Fax : +350 20047408
Address32Red Plc
Suites 9 - 11
2nd Floor, Building 2
Eurotowers
Gibraltar
Affiliate Program - TTR Partners.

Closing Thoughts

A fantastic outfit and certainly one of the best Microgaming casino today, however since you can only claim bonuses at of casino in the 32Red group, we'd recommend doing so at the primary venue.

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