Golden Lounge ReviewTweet
Review last updated – January 2013
Golden Lounge are part of the 32 Red casino group, giving them very good footing within the industry with the backing of a company that are renowned for their high levels of customer service. This outstanding customer service has won them a host of awards over the years. In 2011 they picked up the Best Casino Award (Global) for the ninth time, Best Casino Group for the second time and the Best Casino Manager for the fourth time from CasinoMeister and they picked up Casino Operator of the Year from eGaming Review.
All six of the reviewers who work regularly for this site have held accounts with the 32 Red group for many years. The few issues that have ever arisen have been dealt with in a very swift and friendly fashion. The 32 Red group also have an exceptionally good reputation within the industry.
Payout Speed and Banking 10/10
Using Neteller all of our reviewers report withdrawal normally paid in approximately 6 hours but at most 24 hours.
Banking options available - Credit/Debit cards, Neteller, Paypal, Moneybookers, UKash, ClickandBuy, Click2Pay, EcoCard, Entropay, Paysafe Card, and Bank Transfers
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.
Customer Service 7/10
All our reviewers report very positive experiences with the 32 Red group’s customer services.
Email Testing Record
- January 2013
- 1st email - No response
- 2nd email - 28min
Slots RTP 0/10
Golden Lounge Casino do not publish the house edge (RTP) information for any of their slots games.
Software and Game selection 9/10
Golden Lounge Casino use Microgaming software for both their download and instant play casinos. Check out our Microgaming Software Review.
Game selections are as follows;
Table Games – 74
Table Games – 54
Slots – 316
Slots – 248
Video Poker – 59
Video Poker – 23
Jackpots - 26
Jackpots - 17
To find out how our bonus ratings are calculated see Bonus Rating System.
100% up to £100.
Cashable - Can be withdrawn once the wagering requirement is complete.
- Slots - 30xbonus
- Blackjack - 300xbonus
- Roulette - 60xbonus
- Baccarat - 60xbonus
- Video Poker - 300xbonus
- Table Poker - 60xbonus
Adjustments to ratings;
- Bonuses on subsequent deposits (+1) - Second deposit; 25% up to £50. Third deposit 50% up to £50.
- Maximum Bet Restriction (-1) - You are not allowed to bet more than 6.25 credits on any single round of play.
Game Weightings (already account for in Wagering Requirements)
- Slots (Excluding Mega Spin Slots), Keno or Scratch Cards 100%
- Roulette (except French Roulette), Table Poker games (except Texas Hold'em Bonus Poker Gold and Caribbean Draw Poker), Casino War and Sic Bo 50%
- French Roulette 30%
- Video Poker (except All Aces), Blackjack (except Blackjack games listed below), Pontoon, Baccarat, Caribbean Draw Poker and Vegas 3 Card Rummy Gold 10%
- All versions of Atlantic City Blackjack, All versions of Vegas Downtown Blackjack, All versions of Vegas Strip Blackjack All versions of Vegas Single Deck Blackjack, Hi Lo 13 European Blackjack Gold, Classic Blackjack, All Aces Video Poker and Texas Hold'em Bonus Poker Gold 2%
- Craps, Mega Spin Slots (Double Magic, Fantastic 7s, High 5 and Major Millions) 0%
Comp Point Program 5/10
Golden Lounge do offer a comp point program. This program awards comp points for every wager you place. You can find the accural rates in the 'My Account' section of the casino lobby. The top earning games - mostly slots - earn 1 comp poin for every £10 wagered, roulette games earn 1 comp point for every £20 wagered and other games earn 1 comp points for every £100 wagered. 100 comp points can be converted to £1. In comparison to the standard Playtech comp point program only the top earning games offer as high a return, all other games offer a substantially reduced number of comp points. On top of this your comp points expire within 90 if not redeemed and when redeemed become a casino bonus with a 30xbonus wagering requirement. It should be noted that the value of this comp point program increases as you move up the VIP ladder with Golden Lounge, making this program about average for the industry,
Licencing and Contact information 5/10
Golden Lounge are licensed by the Gibraltar Regulatory Authority (GRA - http://www.gibraltar.gov.gi/remotegambling/ ). The GRA used to be considered one of the top tier online gambling regulators, but due to their failure to enforce their own regulations regarding deceptive games, have been downgraded – see our GRA Information Page.
The following countries are restricted from participation with Golden Lounge – Denmark, Hong Kong, South Africa, Turkey, United States of America, US Virgin Islands, US Minor Outlying Areas, France and French Territories, Spain
|Phone :||UK (Free Phone): 0808 180 3232|
|Singapore (Free Phone): 1800 823 2091|
|Canada (Free Phone): 1-866 8679230|
|Japan (Free Phone): 00531 780 185|
|Rest of the world: +350 20059759|
|Fax :||+350 20047408|
|Suites 9 - 11|
|2nd Floor, Building 2|
Submit a Complaint
A fantastic outfit and certainly one of the best Microgaming casino today, however since you can only claim bonuses at of casino in the 32 Red group, we'd recommend doing so at the primary venue.