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Grand Games is Not Recommended, click here to find a recommended casino

Grand Games Review

Not Recommended:

Grand Games holds Not Recommended status due to player issues or unfriendly terms and conditions.

Rating

3.9
Accepts players from United States
Responds to complaints
Submit a Complaint

Overview

Review last updated – November 2016

Part of the ASG group, Grand Games run a NeoGames casino.

Trustworthiness - 2/10

Due to their Not Recommended status we did not feel comfortable asking a reviewer to test the ASG group.

The casinos in the ASG group have been non-responsive to player complaints on this site and appear to have retroactively changed the rules and enforced them to justify non-payment of a player. You can see the details of this here - Casino Rijk complaint. They claim the term was in place on a different page but have been unable to provide supporting evidence.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Payout Speed - 5/10

Due to their Not Recommended status we did not feel comfortable asking a reviewer to test the withdrawal times at this group. The Grand Games website states that Neteller withdrawals will be paid within 3 business days (5 days).

Minimum Withdrawal - €10

Maximum Withdrawal - €10000/month.

Banking options available - Visa, MasterCard, Moneybookers (Skrill), Neteller, EntroPay, PaySafeCard, UKash, Click2Pay

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Customer Service - 10/10

Email Testing Record

  • December 2016 - 19 hours 56 minutes
  • November 2014 - 2 hour 15 minutes

Bonuses - 1/10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

100% up to €200 + 100 free spins

No obvious terms and conditions available.



Software - 1/10

Grand Games use NeoGames software with a very limited selection of games.

Game selections are as follows;

Instant

Table Games – 5

Slots – 12

Video Poker – 2

Slot House Edge - 1/10

Grand Games only publishes the House Edge/Return to Player (RTP) figures for their Net Entertainment slots games.

Comp Points - 6/10

Grand Games casino do run a comp point program. For every €20 wagered on any game you will earn 1 comp points. Comp points can be redeemed for bonuses at a rate of 25 comp points to €1. These bonuses carry standard wagering requirements.

Licencing - 5/10

Grand Games casino are licensed by the Belgian government. We are unaware of the Belgian government offering any complaints service for players.

The following countries are allowed to participation with Grand Games casino - United States

Contact Information;

Affiliate Program - Karamba Partners.

Closing Thoughts

It's never fair to change the rules after someone's agreed to a bonus and that's exactly what this group has done in the past.

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