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Grand Parker Review

Closed:

Grand Parker has closed.

Rating

1.2
Accepts players from United States
Responds to complaints
Submit a Complaint

Overview

Review last updated – June 2015

As of July 2015 Grand Parker casino have closed.

As part of the Revenue Jet group of – that use RealTime Gaming software – Grand Parker have a chequered history of non-communication with dispute mediators.

Trustworthiness - 0/10

Only one of the reviewers who works for this site regularly holds an account with OnBling casino. Overall they report positive experiences, however upon withdrawing their funds they uncovered some withdrawal rules that appear to allow the Revenue Jet group to set the maximum withdrawal on a case by case bases. Revenue Jet management assure us that - despite the ambiguous rule - the maximum withdrawal in any 10 business day period is $3000 for VIP customers and $1000 for all other customers. If you encounter any other max withdrawal being enforced, please let us know.

Towards the end of 2012 all Revenue Jet went temporarily went offline denying access to all players and delaying all payments. They failed to notify their players of their technical issues and instead provided only the most generic and basic of explanations of what was going on to players who raised concerns directly with their live support.

This resulted in a dramatically increased volume of player complaints, specifically at Ask Gamblers. These complaints by and large went unanswered. Instead of discussing openly whatever payment issue the Revenue Jet properties were experiencing, all player complaints were met with a complete communication blackout.

Alongside this lack of customer support during these payment delays, there are at least two unanswered complaints relating to cheques paid to players bouncing when the players tried to cash them. When support was contacted regarding these issues they reportedly accepted no responsibility for these bad cheques despite bank charges being levied as a result of these declined payments.

On recent review, the volume of complaints being submitted against the Revenue Jet properties does appear to have dropped off, however they are still failing to engage with mediators on any level when disputes do arise.

The Revenue Jet casinos state on their websites that they are licensed in Curacao. We have been contacted by the Curacao regulatory authority and asked to warn players that this group does not and never has held a license in Curacao.

In late 2014 a situation came to light where an affiliate was found to be hacking into other sites and posting their gambling links on these sites without the owners knowledge or permission. This activity is clearly illegal and unethical. The majority of casinos that were receiving traffic from this affiliate closed the affiliate's accounts upon finding out what the affiliate was doing, however some casinos, whether via intent or insufficient security policies, continued to be listed on these sites for many months after the activity of this affiliate came to light. Many other brands managed to quickly take action to get themselves removed from the hacked sites (closing the affiliate account down and ensuring that new accounts could not be open). As hacking is an illegal and unethical activity any brand from a group that continued to appear on these hacked sites for an extended period of time has been placed on our Blacklist.

For references see Revenue Jet Group Player Issues

You can see the latest updates to Grand Parker casino's terms and conditions here.

Payout Speed - 0/10

Using Neteller the OnBling casino's website states that withdrawals can take up to 10 business days. However, when our reviewer submitted a withdrawal of $3000 to OnBling Casino - the maximum withdrawal allowed in any 10 business day period - the casino enforced this term;

" Withdrawal requests are reviewed by OnBling’s finance department. The finance department utilizes a set of standards (including player status, activity, and other considerations) to evaluate, approve and determine the amount of cashout installments in order to ensure the highest levels of safety and security for both players and the casino."

Apparently the listed $3000 maximum withdrawal is only for VIP players and all other players are restricted to a $1000 maximum withdrawal.

Minimum Withdrawal - $100

Maximum Withdrawal - $1000/10 business days for non-VIP players and $3000/10 business days for VIP players.

Banking options available - Visa, MasterCard, Moneybookers, Neteller, EcoCard, UKash, Click2Pay, and ClickandBuy

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Customer Service - 0/10

Our reviewer reports positive experiences with OnBling Casino customer services.

Email Testing Record

  • June 2015 - No Response
  • November 2014 - 8 hours 1 minute
  • June 2014 - No Response
  • December 2013 - No Response
  • June 2013 - No Response
  • January 2013
    • 1st email - No Response
    • 2nd email - No Response
    • 3rd email - No Response

Bonuses - 6/10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

250% bonus up to $2500 - several bonuses available, best bonus for each game rated (Slots bonus for Slots, Table Games bonus for all other games).

Sticky - Can never be withdrawn. At the time of your first withdrawal the bonus will be removed from your account.

Wagering Requirements;

  • Slots - 40xbonus
  • Blackjack - 216xbonus
  • Video Poker - 216xbonus

Adjustments to ratings;

  • Game Restrictions (-1) - you are not allowed to play the following games with a bonus; Roulette, Craps, Baccarat, Pai Gow Poker, Sic Bo, Bingo and Poker
  • Bonus on subsequent deposits (+1) - 250% bonus up to $2500 bonus on the first two deposits and a 300% up to $3000 bonus on the third deposit with a 30x(deposit+bonus) wagering requirement on slots games.

Game Weightings (already account for in Wagering Requirements)

  • Blackjack, Perfect Pairs, Texas Holdem Bonus Poker, Multi Hand Video Poker and Video Poker 25%

Notes

If you prefer table games they offer a 125% up to $1250 bonus on your first 4 deposits with a 30x(deposit+bonus) wagering requirement.

Software - 6/10

Grand Parker use RealTime Gaming software for both their download and instant play casinos. Check out our RealTime Gaming Software Review.

Game selections are as follows;

Download

Instant

Table Games – 16

Table Games – 14

Slots – 65

Slots – 59

Video Poker – 24

Video Poker – 19

Slot House Edge - 0/10

Grand Parker Casino do not publish the house edge (RTP) of any of their slots games.

Comp Points - 0/10

Grand Parker casino do not appear to offer a comp point program.

Licencing - 0/10

Grand Parker casino claims to be licensed in Curacao, but the Curacao licensing agency has informed us that this is not true.

The following countries are restricted from participation with Grand Parker -

Contact Details ;

Email :support@grandparker.com
Phone :1-877-362-3215

Closing Thoughts

Grand Parker attempt to you big bonuses to make up for their poor reputation - a reputation that will not improve until they start engaging with mediators when issues arise.

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