Grand Reef ReviewTweet
Review last updated – February 2013
Grand Reef casino was opened in 2011 and is part of the Rand Logic group. Rand Logic also purchased African Palace and Indio casino around the same time and have completely changed their management.
Only one of the 6 reviewers who work for ThePOGG.com on a regular basis hold an account with Grand Reef casino and their account has been open less than 6 months. The report positive experiences with Grand Reef casino.
As far as we are aware Grand Reef casino has no unresolved complaints with any of the major dispute mediation portals.
Under the previous owners, in the mid 2000s there was a rash of issues involving Indio and African Palace slow paying customers, seizure of funds using vague ‘spirit of the bonus’ terms and various other unethical practices to stall payment and bully players into keeping quiet. Alongside this a very concerning documentary regarding the legal status of African Palace’s operations in South Africa was aired on South African television in 2010. For further information see - http://www.casinomeister.com/rogue/africanpalace-indiocasino.php.
These issue seem to have been resolved since Commission 356 took over this group and African Palace and subsequently withdrawn from the South African market.
Given that it's now 2013, it would appear that these issues are a thing of the past. We have received assurances that Commission 365 are willing to engage with any player complaints that arise and as long as all issues are handled appropriately for all venues within this group we will increase Grand Reef casinos Trustworthiness rating by 1 point every 6 months.
Payout Speed and Banking 5/10
Using Neteller our reviewer reports withdrawals paid within 3 days.
Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), ClickandBuy, EcoCard, Poli, UKash, Click2Pay, and Bank Transfers
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.
Customer Service 10/10
Our reviewer reports positive experiences with Grand Reef customer services.
Email Testing Record
- January 2013 - 1st email - 3 hour 50 minutes
Slots RTP 0/10
Grand Reef Casino do not publish the house edge (RTP) information for any of their slots games.
Software and Game selection 10/10
Grand Reef use Playtech software for both their download casino. Check out our Playtech Software Review.
Game selections are as follows;
Table Games – 29
Slots – 107
Video Poker – 15
Live - 5
Jackpot - 47
To find out how our bonus ratings are calculated see Bonus Rating System.
100% up to £250
Cashable - Can be withdrawn once the wagering requirement is complete.
- Slots - 40xbonus
- Blackjack - 800xbonus
- Roulette - 160xbonus
- Baccarat - 800xbonus
- Table Poker - 160xbonus
Adjustments to ratings;
- Bonuses on subsequent deposits (+1) - Second deposit 30% up to £75, third deposit 60% up to £150 and fourth deposit 90% up to £225
- Game Restrictions - Not allowed to play the following games with a bonus; Progressive games, Video Poker and Red Dog
Game Weightings (already account for in Wagering Requirements)
- Slots 100%
- Table Poker and Roulette 25%
- Blackjack, Craps, Baccarat, Casino War and Sicbo 5%
- Progressive games, Video Poker and Red Dog are excluded from play while you have a bonus.
Not all jurisdictions can receive bonuses, please check with support before you deposit.
Comp Point Program 8/10
Grand Reef offer the standard Playtech comp point program with the redemption rates improving as you move up the VIP ladder.
Licencing and Contact information 3/10
Grand Reef casino are licensed by the Curacao Egaming ( http://www.curacao-egaming.com/index-4.html). From a player’s perspective Curacao are wildly seen to be a weak regulatory authority. While they appear to enforce strict regulation on their casinos behind the scenes, their handling of player disputes leaves a lot to be desired. – see our Curacao Egaming Information Page.
The following countries are restricted from participation with Grand Reef casino – Antilles, Saudi Arabia, Cayman Islands, Singapore, Romania, Afghanistan, Albania, Armenia, Azerbaijan, Bahrain, Bangladesh, Belarus, Bhutan, Bosnia and Herzegovina, Bulgaria, China, Costa Rica, Croatia, Czech Republic, Estonia, Hungary, Indonesia, Iran, Iraq, Israel, Japan, Kazakhstan, Kuwait, Kyrgystan, Latvia, Lebanon, Lithuania, Macedonia, Moldova, Pakistan, Poland, Qatar, Russia, Singapore, Slovakia, Slovenia, Syria, Tajikstan, Turkmenistan, Ukraine, Uzbekistan, Serbia, Montenegro, South Africa, France, Spain, USA
|Phone :||+44 203 139 9035 (International)|
|1 800 824 591 (Australia)|
|1 855 582 4591 (Canada)|
|0800 446 155 (New Zealand)|
|0808 238 7535 (UK)|
|Fax :||+44 207 806 8162 (International)|
|+61 28 569 1829 (Australia)|
|+64 99 261 867 (New Zealand)|
|+44 207 806 8162 (UK)|
Submit a Complaint
Certainly at the positive end of the ratings table, Grand Reef are unusual amongst Playtech casinos today in offering cashable bonuses. Do ensure you check with customer service whether you are eligible to claim bonuses before you deposit.