Grosvenor Review

Trustworthiness 10/10

All six of the reviewers who work regularly for this site have held accounts with Grosvenor Casino for several years. The few issues that have ever arisen have been dealt with in a very swift and friendly fashion. Grosvenor Casino also have an exceptionally good reputation within the industry.

Payout Speed and Banking 9/10

Using Neteller the Grosvenor website states that withdrawals should take no more than 72 hours. However all of our reviewers report withdrawal normally paid in within 24 hours. Our casino rep ensures us that the extended timeframe is in place as a safty net only in case on bank holidays or delays at the processor end

Banking options available - Credit/Debit cards, Neteller, Moneybookers, UKash, Bank Wire or Cheque

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Customer Service 10/10

All our reviewers report very positive experiences with Grosvenor Casino customer services.

Email Testing Record

• January 2013 - 1st email - 3 hours 56 minutes

Slots RTP 7/10

Grosvenor Casino publishes the house edge (RTP) information of all games in their Instant play casino but doesn’t for their download casino.

Software and Game selection 10/10

Grosvenor Casino use Playtech software for their download casino and offer a selection of IGC (WagerWorks) slots games in their instant play Games tab. Check out our Playtech Software Review.

Game selections are as follows;

Download	Instant
Table Games – 34	Table Games – 17
Slots – 71	Slots – 100
Video Poker – 13	Video Poker – 2
Live – 5	Live – 3
Jackpots – 20	Jackpots - 16

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

100% up to £20 and 50% cashback on your first month's losses up to £500 (bonus rating calculated on cashback.

£20 bonus - Sticky - Can never be withdrawn. At the time of your first withdrawal the bonus will be removed from your account.

£500 cashback - You will only receive this bonus if you have a net loss over your first month of play. See website for crediting dates.

Wagering Requirements;

£20 bonus

• Slots - 5xbonus
• Blackjack - 5xbonus
• Roulette - 5xbonus
• Baccarat - 5xbonus
• Video Poker - 5xbonus
• Table Poker - 5xbonus

£500 cashback

• Slots - 1xbonus
• Blackjack - 1xbonus
• Roulette - 1xbonus
• Baccarat - 1xbonus
• Video Poker - 1xbonus
• Table Poker - 1xbonus

Adjustments to ratings;

Game Weightings (already account for in Wagering Requirements)

Notes

Additional £20 bonus with 1xbonus wagering requirements for players who are members of Grosvenor offline casinos.

Comp Point Program 7/10

Grosvenor Casino offer the standard Playtech comp point program, that being 1 comp point earned for every £10 wagered and 100 comp points = £1. This puts their comp point program a little above average for the industry.

Licencing and Contact information 10/10

Grosvenor Casino are licensed by the Alderney Gambling Control Commission (AGCC - http://www.gamblingcontrol.org/ ). We consider the AGCC to be amongst the best online gambling licensing authorities on the market at the moment – see our AGCC Information Page.

The following countries are restricted from participation with Grosvenor Casino - Afghanistan, American Samoa, Australia, China (Hong Kong S.A.R.), Cyprus, France, French Guiana, French Polynesia, French Southern Territories, Germany, Greece, Guam, Iran, Israel, Italy, Japan, Korea, Korea, North, Latvia, Malta, Netherlands Antilles, Netherlands, Northern Mariana Islands, Portugal, Puerto Rico, South Africa, South Georgia And The South Sandwich Islands, Spain, Switzerland, Turkey, United Arab Emirates, United States, United States Minor Outlying Islands, Vietnam and Virgin Islands (US)

Contact Details;

Email :	support@grosvenorcasinos.com
Phone :	Inside UK 0800 0831 990
	Outside UK +4420 7688 6204
Fax :	Inside UK 020 7288 7960
	Outside UK +4420 7288 7960
Address :	Customer Services
	grosvenorcasinos.com
	PO Box 37354
	London
	N1 2WT