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Hello Casino Review


Hello is Recommended and as such is one of the top rated operators on


Does not accept players from United States
Responds to complaints
Submit a Complaint


Review last updated – May 2017

One of the latest casinos to come out of the Imperium Network Solutions stable, Hello casino have demonstrated a very positive attitude towards obtaining the best possible rating they can with ThePOGG.

Trustworthiness - 8/10

As Hello casino do not hold a UKGC license we could not send a reviewer to play with them.

Hello casino have a good reputation within the gambling community and we found no outstanding issues at any of the major casino complaint portals.

As long as Hello casino maintain their positive reputation we will increase their Trustworthiness score by one point every 6 months to a maximum of 8.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

You can see the latest updates to Hello casino's terms and conditions here.

Payout Speed - 10/10

As Hello casino do not hold a UKGC license we have not tested their withdrawal times. The Hello casino website states that Neteller withdrawal are processed instantly.

Minimum Withdrawal - €25

Maximum Withdrawal - £/$/€5000/week, £/$/€50000/month

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, PaySafeCard and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Customer Service - 0/10

Email Testing Record

  • November 2016 - No Reply
  • June 2015 - No response
  • November 2014 - 1 hour 8 minutes

Bonuses - 3/10

100% up to £100
Max Bonus 100
Min Deposit 10
Max Bet 5
Type Cashable
Wagering 25x(d+b)
75 free spins on Net Ent slots
# of Spins 75
Spin Value Varies
Max Bet 5
Max Win 50
Wagering 25xw
Deposit Method Restrictions: Neteller, Skrill
Country/Regional Restrictions: Armenia, Poland, Greece, Hungary, Croatia, Ukraine, India, Russia, Czech Republic, Slovakia and Serbia
Value to Player for:
Bonus Value
low roller
mid roller
high roller
superhigh roller

Software - 10/10

Hello casino use Net Entertainment and software and add in slots games from Microgaming, Oryx and 1x2Gaming for there instant play casinos. Check out our Net Entertainment Software Review.

Game selections are as follows;


Table Games – 36

Slots – 367

Video Poker – 13

Slot House Edge - 10/10

Hello casino publish the House Edge/Return to Player (RTP) information for all of their slots games.

Comp Points - 0/10

Hello casino do not appear to offer any form of comp point program.

Licencing - 8/10

Hello hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Hello currently use eCogra. You can find further information regarding this regulator's complaint policies here.
  • Curacao eGaming - Hello casino are licensed by Cyberluck, the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Hello casino - Afghanistan, Albania, Algeria, American Samoa, Angola, Austria, Belgium, Bolivia, Bulgaria, Cuba, Denmark, Ecuador, Ethiopia, France, Ghana, Guam, Guyana, Hungary, Indonesia, Iran, Iraq, Israel, Italy, Kenya, Lao Peoples Democratic Republic, Latvia, Lithuania, Malta, Myanmar, Nigeria, North Korea, Northern Mariana Islands, Pakistan, Panama, Papua New Guinea, Poland, Reunion, Romania, Russia, Sao Tome and Principe, Singapore, Slovenia, South Africa, Spain, Sri Lanka, Sudan, Syria, Tanzania, Thailand, Turkey, Uganda, United States, United States Minor Outlying Islands, Vietnam, Virgin Islands (U.S.), Yemen, Zimbabwe

Contact Details;

Email :

Affiliate Program - FullCream Affiliates.

Closing Thoughts

Hello casino are another promising brand out of the Imperium Network Solutions stable.

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