MENU

HeyPoker does not accept players from your country, click here to find a recommended casino

HeyPoker Review

Deposit Guarantee:

HeyPoker holds our Deposit Guarantee seal. This means that if you are unfairly treated by this operator ThePOGG.com will refund your deposits. For full terms click here.

Rating

9
Does not accept players from United States
Responds to complaints
Submit a Complaint

Overview

Review last updated – October 2016

Hey Poker are covered by ThePOGG Deposit Guarantee. We’ll return your deposit if one of our assured casinos mistreats you. Read more.

Exclusive Bonus Available – see Bonus Section.

The poker arm of the Redbet group of casinos, HeyPoker also offer a full casino platform that’s more than worth a look.

Trustworthiness - 10/10

Redbet group - including Hey Poker - have accepted ThePOGG Deposit Guarantee seal. This means that they've agreed in advance that they will discuss player complaints as long as they have written permission from the player and no funds will be confiscated from players without clear breach of terms. In return we guarantee your deposits with Hey Poker. Read more about our guarantee here.

While HeyPoker do not currently use ThePOGG.com as their ADR service, they are in the process of switching to our service and as such we have granted a temporary extention to their Deposit Guarantee seal while that process is completed to allow them to become compliant with all of the seal terms.

Three of the six reviewers who work regularly for this site have held accounts with Redbet for less than a year. They report only positive experiences. Alongside this Redbet have a excellent reputation within the gambling community.

We monitor HeyPoker's terms and conditions. You can find any changes at here.

Payout Speed - 10/10

Using Neteller all of our reviewers report withdrawal normally paid in under 12 hours but at most 24 hours.

Maximum Withdrawal - €10000/24 hours

Minimum Withdrawal - €20

Banking options available - Credit/Debit card, Moneybookers, Neteller, Bank Transfers and Webmoney

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Customer Service - 10/10

Email Testing Record

  • November 2016 - 7 minutes
  • June 2015 - 13 minutes
  • November 2014 - 18 minutes
  • June 2014 - No Response
  • December 2013 - 19 minutes
  • October 2013 - 32 minutes

Bonuses - 5/10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

100% up to €100+20 free spins on South Park Reel Chaos.

Use bonus code "pogg20".

Cashable - Can be withdrawn once the wagering requirement is complete.

Wagering Requirements;

  • Slots - 40xbonus

Adjustments to ratings;

  • Exclusive Free Spins (+1) - You can only receive the additional 20 free spins on South Park Reel Chaos by signing up through links on ThePOGG.com!
  • Restricted Games (-1) - The list of excluded games includes, but is not limited to, the following games; Table Games, Poker Games, Slots with Progressive Jackpots,Mega Joker, Jackpot 6000, Video Poker Games, Champion of the Track, The Wish Master, Devil’s Delight, Super Monopoly Money and Castle Builder. The only valid games are Classic Slots, Video Slots, Keno, Bingo, Golden Derby, Triple Wins, Cash Bomb and Vault assault.
  • Maximum Bet Restriction (-1) - The maximum bet allowed when using a bonus (until wagering requirements are met) is €5 per spin and 50c per bet line.


Game Weightings (already account for in Wagering Requirements)

Notes

Use bonus code "pogg20".

You can only claim bonuses at one property in this group. The properties in this group are Bertil, HeyPoker, MamaMiaBingo, Redbet, Vinnarum and Whitebet.

Please note that the following countries are excluded from the use of welcome bonuses: Romania, Greece.

Software - 10/10

Hey Poker casino use Net Entertainment software for their instant play casinos. Check out our Net Entertainment Software Review.

Game selections are as follows;

Instant

Table Games – 17

Slots – 62

Video Poker – 6

Live – 3

Jackpots - 19

Slot House Edge - 10/10

Hey Poker casino publish the house edge figures for all of their slots games.

Comp Points - 0/10

Hey Poker casino do not appear to offer any form of comp point program.

Licencing - 10/10

HeyPoker hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. HeyPoker currently use ThePOGG.com and eCOGRA. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.
  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Hey Poker casino - USA, France and French territories, Denmark, Spain, Turkey

Contact Information;

Email : support@heypoker.com
Email : press@heypoker.com
Email : jobs@heypoker.com
Email : partners@heypoker.com
Phone :+46 (0)8 667 33 22
Fax : +46 (0)8 501 09388
Address : Redbet Gaming Ltd
85 St John Street
Valletta
VLT 1165
Malta
Affiliate Program - Bonnier Gaming

Closing Thoughts

As part of one of the best groups listed on this site, we'd highly recommend playing with Hey Poker.

Associated Casinos

Related Complaints