Review last updated – February 2013
One of the older Playtech casinos on the market, Indio Casino and its sister property African Palace were bought over in 2011 by the Rand Logic group, which includes Grand Reef Casino. Commission 365 have made big improvements in the operation of Indio casino and seem to have resolved the issues of the past.
Only one of the 6 reviewers who work for ThePOGG.com on a regular basis hold an account with Grand Reef casino and their account has been open less than 6 months. The report positive experiences with Grand Reef casino.
Under the previous owners, in the mid 2000s there was a rash of issues involving Indio and African Palace slow paying customers, seizure of funds using vague ‘spirit of the bonus’ terms and various other unethical practices to stall payment and bully players into keeping quiet. Alongside this a very concerning documentary regarding the legal status of African Palace’s operations in South Africa was aired on South African television in 2010. For further information see - http://www.casinomeister.com/rogue/africanpalace-indiocasino.php.
These issue seem to have been resolved since Commission 356 took over this group and African Palace and subsequently withdrawn from the South African market.
As far as we are aware Indio casino has no unresolved complaints with any of the major dispute mediation portals.
Given that it's now 2013, it would appear that these issues are a thing of the past. We have received assurances that Commission 365 are willing to engage with any player complaints that arise and as long as all issues are handled appropriately for all venues within this group we will increase Indio casinos Trustworthiness rating by 1 point every 6 months.
Payout Speed and Banking 6/10
Using Neteller our reviewer reports withdrawals paid within 3 days.
Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), ClickandBuy, EcoCard, Poli, UKash, Click2Pay, and Bank Transfers
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.
Customer Service 0/10
Our reviewer reports positive experiences with Grand Reef customer services.
Email Testing Record
- January 2013
- 1st email - No Response
- 2nd email - No Response
- 3rd email - No Response
Slots RTP 0/10
Indio Casino do not publish the house edge (RTP) information for any of their slots games.
Software and Game selection 10/10
Indio use Playtech software for their download casino. Check out our Playtech Software Review.
Game selections are as follows;
Table Games – 29
Slots – 107
Video Poker – 15
Live - 5
Jackpot - 47
To find out how our bonus ratings are calculated see Bonus Rating System.
50% up to £1000.
Sticky - Can never be withdrawn. At the time of your first withdrawal the bonus will be removed from your account..
- Slots - 60xbonus
- Blackjack - 1200xbonus
- Table Poker - 240xbonus
Adjustments to ratings;
- Game Restrictions (-1) - You cannot play any of the following games; Progressive games, Video Poker, Red Dog, Baccarat, all versions of Roulette, all versions of Sic Bo, all Video Poker games, Casino War, Craps, Pontoon, Blackjack Switch and Blackjack Surrender
Game Weightings (already account for in Wagering Requirements)
- Slots 100%
- Table Poker 25%
- Blackjack 5%
- Progressive games, Video Poker, Red Dog, Baccarat, all versions of Roulette, all versions of Sic Bo, all Video Poker games, Casino War, Craps, Pontoon, Blackjack Switch and Blackjack Surrender are excluded from play while you have a bonus.
Players from Denmark are required to wager 30x(deposit+bonus).
Not all jurisdictions can receive bonuses, please check with support before you deposit.
Comp Point Program 8/10
Indio offer the standard Playtech comp point program with the redeption rates improving as you move up the VIP ladder.
Licencing and Contact information 3/10
Indio casino are licensed by the Curacao Egaming ( http://www.curacao-egaming.com/index-4.html). From a player’s perspective Curacao are wildly seen to be a weak regulatory authority. While they appear to enforce strict regulation on their casinos behind the scenes, their handling of player disputes leaves a lot to be desired. – see our Curacao Egaming Information Page.
The following countries are restricted from participation with Indio casino – Antilles, Saudi Arabia, Cayman Islands, Singapore, Romania, Afghanistan, Albania, Armenia, Azerbaijan, Bahrain, Bangladesh, Belarus, Bhutan, Bosnia and Herzegovina, Bulgaria, China, Costa Rica, Croatia, Czech Republic, Estonia, Hungary, Indonesia, Iran, Iraq, Israel, Japan, Kazakhstan, Kuwait, Kyrgystan, Latvia, Lebanon, Lithuania, Macedonia, Moldova, Pakistan, Poland, Qatar, Russia, Singapore, Slovakia, Slovenia, Syria, Tajikstan, Turkmenistan, Ukraine, Uzbekistan, Serbia, Montenegro, South Africa, France, Spain, USA
|Phone :||+44 203 139 9035 (International)|
|0808 238 7535 (UK - free)|
|000 800 100 8048 (India)|
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A whopper of a big sign-up bonus if you like playing for high stakes, just make sure you check with Customer Support that you can claim bonuses before you sign up.