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Karl Review

Deposit Guarantee:

Karl holds our Deposit Guarantee seal. This means that if you are unfairly treated by this operator ThePOGG.com will refund your deposits. For full terms click here.

Rating

9.4
Does not accept players from United States
Responds to complaints
Submit a Complaint

Overview

Review last updated – October 2016

The Karl casino website is only available in Swedish.

Karl casino is part of a group of Net Entertainment casinos that all focus on specific geographic markets, however they will accept players from most locations.

Trustworthiness - 11/10

Karl Casino have accepted ThePOGG Deposit Guarantee seal. This means that they've agreed in advance that they will discuss player complaints as long as they have written permission from the player and no funds will be confiscated from players without clear breach of terms. In return we guarantee your deposits with KarlCasino. Read more about our guarantee here.

Karl casino utilise ThePOGG.com as one of their UKGC Accredited Alternative Dispute Resolution service providers.

Only one of the six reviews who work regularly for this site holds an account with Karl casino and that was opened for testing purposes. They report positive experiences.

We are unaware of any unresolved complaints at any of the major dispute mediation portals and the Sarah Enterprises group have a generally positive reputation amongst the online gambling community.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

You can see the latest updates to Karl casino's terms and conditions here.

Payout Speed - 9/10

Our reviewer reports withdrawals being paid within one business day which agrees with the AllBritish website. This means that over weekends withdrawals can take up to 3 days

Minimum withdrawal – €20.

Maximum withdrawal – None listed.

Banking options available - Bank Transfer, Neteller, Skrill (Moneybookers), Credit/Debit Card

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Customer Service - 10/10

Email Testing Record

  • November 2016 - 50 minutes
  • June 2015 - 21 minutes
  • November 2014 - 15 minutes
  • August 2014 - 39 minutes

Bonuses - 9/10

100% up to 5000SEK
Max Bonus 500
Min Deposit 20
Max Bet 5
Type Cashable
Wagering 35xb
110 free spins on Starburst
# of Spins 110
Spin Value 0.10
Max Bet 5
Max Win NA
Wagering 35xw

Software - 7/10

Karl casino use Net Entertainment software for their instant play casino. To find out more check out our Net Entertainment Software Review.

Game selections are as follows;

Instant

Table Games – 40

Slots – 195

Video Poker – 19

Jackpot – 5

Live – 7

Slot House Edge - 10/10

Karl casino publish the house edge/RTP figures for all of their slots games.

Comp Points - 4/10

Karl run a comp point program called 'Player Points'. This system operates slightly differently than most comp point programs in that it is based on losses rather than wagers. For every £10 the player deposits they'll receive 1 point. For every £10 they withdraw they'll lose 1 point. 50 points can be exchanged for £5.

In comparison to the standard Playtech comp point program that we use as a bar for rating, this system is about half as valuable for the player when playing slots and less valuable than that for other lower House Edge games.

Licencing - 10/10

Karl casino hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Karl currently use ThePOGG.com. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.
  • Curacao eGaming - Karl casino are licensed by Pearl Trust and Management, the Curacao eGaming Master License holder. We have not managed any complaints through this regulator and as such are not informed regarding their responsiveness. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Karl casino – USA, Russia, Estonia, France, Spain, Italy, Turkey, Belgium, Denmark.

Contact Information;

Phone :+49 (0) 591 1233 3886
Affiliate Program - Karl Affiliates.

Closing Thoughts

Karl casino are just one of a group of casinos that have been cooperative and responsible in their treatment of players. We'd suggest choosing the casino that geographically tailored to you, but other than that all the Sarah Enterprises casinos are worth a look.

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