Loco Panda ReviewTweet
Review last updated – May 2013
We do NOT recommend playing with Loco Panda casino.
Part of Revenue Jet RealTime Gaming casino group that also runs OnBling Casino and Grand Parker and Classy Coin. This group appear to have a high volume of player issues and do not appear willing to engage with dispute mediators.
Only one of the reviewers who works for this site regularly holds an account with OnBling casino. Overall they report positive experiences, however upon withdrawing their funds they uncovered some withdrawal rules that appear to allow the Revenue Jet group to set the maximum withdrawal on a case by case bases. Revenue Jet management assure us that - despite the ambiguous rule, the maximum withdrawal in any 10 business day period is $3000 for VIP customers and $1000 for all other customers. If you encounter any other max withdrawal being enforced, please let us know.
Towards the end of 2012 all Revenue Jet went temporarily went offline denying access to all players and delaying all payments. They failed to notify their players of their technical issues and instead left provided only the most generic and basic of explanations of what was going on to players who raised concerns directly with their live support.
This resulted in a dramatically increased volume of player complaints, specifically at Ask Gamblers. These complaints by and large went unanswered. Instead of discussing openly whatever payment issue their casino Revenue Jet properties were experiencing, all player complaints were met with a complete communication blackout.
Alongside this lack of customer support during these payment delays, there are at least two unanswered complaints relating to cheques paid to players bouncing when the players tried to cash them. When support was contacted regarding these issues they reportedly accepted no responsibility for these bad cheques despite bank charges being levied as a result of these declined payments.
On recent review, the volume of complaints being submitted against the Revenue Jet properties does appear to have dropped off, however they are still failing to engage with mediators on any level when disputes do arise. Between a questionable history and a lack of transparency, there aren't many positive to this group.
A list of relevant complaints is included below;
Payout Speed and Banking 0/10
Using Neteller the Loco Panda Casino state that they use the same policy as OnBling Casino and their website states that withdrawals can take up to 10 business days. However, when our reviewer submitted a withdrawal of $3000 to OnBling Casino - the maximum withdrawal allowed in any 10 business day period - the casino enforced this term;
" Withdrawal requests are reviewed by OnBling’s finance department. The finance department utilizes a set of standards (including player status, activity, and other considerations) to evaluate, approve and determine the amount of cashout installments in order to ensure the highest levels of safety and security for both players and the casino."
to limit the maximum withdrawal to $1000/10 business days. The above rule appears to allow the casino to enforce any withdrawal limit that they like like (imagine having to withdraw a five figure sum $100 at a time), however management has assured us that the max withdrawal for VIP players is $3000 and for non-VIP players is $1000 which coincides with our reviewers experience
Loco Panda Casino also enforce a minimum withdrawal of $100, which is high.
Banking options available - Visa, MasterCard, Moneybookers, Neteller, EcoCard, UKash, Click2Pay, and ClickandBuy
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.
Customer Service 10/10
Our reviewer reports positive experiences with OnBling Casino customer services.
Email Testing Record
- January 2013 - 1st email - 1 hour 9 minutes
Slots RTP 0/10
Loco Panda Casino do not publish the house edge (RTP) of any of their slots games.
Software and Game selection 6/10
Loco Panda use RealTime Gaming software for both their download and instant play casinos. Check out our RealTime Gaming Software Review.
Game selections are as follows;
Table Games – 16
Table Games – 14
Slots – 65
Slots – 59
Video Poker – 24
Video Poker – 19
To find out how our bonus ratings are calculated see Bonus Rating System.
400% bonus up to $4000 - several bonuses available, best bonus for each game rated (Slots bonus for Slots, Table Games bonus for all other games).
Sticky - Can never be withdrawn. At the time of your first withdrawal the bonus will be removed from your account.
- Slots - 37.5xbonus
- Blackjack - 200xbonus
- Video Poker - 200xbonus
Adjustments to ratings;
- Game Restrictions (-1) - you are not allowed to play the following games with a bonus; Roulette, Craps, Baccarat, Pai Gow Poker, Sic Bo, Bingo and Poker
Game Weightings (already account for in Wagering Requirements)
- Blackjack, Perfect Pairs, Texas Holdem Bonus Poker, Multi-Hand Video Poker and Video Poker 25%
Comp Point Program 0/10
Loco Panda casino do not appear to offer a comp point program.
Licencing and Contact information /10
Loco Panda casino are licensed by the Curacao Egaming ( http://www.curacao-egaming.com/). From a player’s perspective Curacao are wildly seen to be a weak regulatory authority. While they appear to enforce strict regulation on their casinos behind the scenes, their handling of player disputes leaves a lot to be desired. – see our Curacao Egaming Information Page.
The following countries are restricted from participation with Loco Panda -
Contact Details ;
Submit a Complaint
The bonuses on offer at Loco Panda are very large but you have to be prepared to have you funds tied up for a long time if you play with them and the risk of unexpected issues is substantial.