Review last updated – January 2013
We do NOT recommend playing with Mansion casino.
Linked with one of the most exclusive high end casinos in London – Les Ambassadeurs Club – and with a major sponsorship deal with one of the English Premier Football League’s biggest names – Tottenham Hotspurs – in the last 8 years Mansions casino has raced to become one of the biggest names in online gambling.
All six of the reviewers who work for this site on a regular bases holds accounts with Mansion Casino. They report only positive experiences with Mansion Casino.
Mansion Casino have been unresponsive to 3rd party dispute mediation in several recent cases at another mediation site and this includes denial of winnings for bonus abuse (http://www.gamblinggrumbles.com/Reports/Mansion-Casino_The-complaint-that-we-refuse-to-cover-up, http://www.gamblinggrumbles.com/Reports/Club-777-Casino_The-word-Notary-must-appear and http://www.gamblinggrumbles.com/Reports/CasinoCom_Owes-over-9000-Euros). They are also on CasinoMeister’s ‘No Can Do’ list for the same reason. This being the case it’s unlikely that we can help you if a dispute were to arise. Vague 'spirit of the bonus terms are an unacceptable justification for denial of winnings and combined with their refusal to engage with 3rd party dispute mediation leave the entire Mansion group a unfriendly place to play.
Payout Speed and Banking 3/10
Using Neteller our reviewers report withdrawals paid within 5 business days.
Banking options available - Credit/Debit cards, Neteller, Moneybookers, Click2Pay, PaySafeCard, Citadel, UKash, Bank Wire, Instadebit, Click and Buy
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.
Customer Service 10/10
Our reviewers report positive experiences with Mansion Casino customer services
Email Testing Record
- January 2013 - 1st email
- No Response
- 7 hours 52 minutes
Slots RTP 0/10
Mansion Casino do not publish the house edge (RTP) information for any of their slots games.
Software and Game selection 10/10
Mansion Casino use Playtech software for their download casinos. They do offer several instant play games – also Playtech powered – however these are only available in free play mode. Check out our Playtech Software Review.
Game selections are as follows;
Table Games – 33
Table Games – 33
Slots – 108
Slots – 125
Video Poker – 15
Video Poker – 14
Live - 4
Live - 4
Jackpots - 21
Jackpots - 31
To find out how our bonus ratings are calculated see Bonus Rating System.
100% up to $500.
Cashable - Can be withdrawn once the wagering requirement is complete.
- Slots 100%
- Scratch Card Games 100%
- Arcade/Asian Games 100%
- All types of Roulette 25%
- All types of Baccarat 20%
- Video Poker Games, Blackjack and Craps (except Blackjack switch) 10%
- Blackjack switch, Pontoon and Casino war 5%
- All other games 100%
Adjustments to ratings;
Game Weightings (already account for in Wagering Requirements)
- Slots, Parlor Games 100%
- Table Poker, all Roulettes, Casino War and Sicbo 25%
- Video Poker, Craps, Baccarat 5%
- All Blackjacks 2%
Comp Point Program 2/10
Mansion Casino offer a comp point system that differs from the standard Playtech comp point program. Different games accrue comp points at different rates and differ VIP can redeem comp points for differing sizes of bonus. In comparison to the standard Playtech program the Mansion Casino program allow slots players to earn a lot faster and almost all their games game players to earn a lot slower. As you advance up the VIP ladder this does rebalance slowly – for example a Blackjack player will only earn comp points at Mansion Casino as quickly as they would at most Playtech casinos when they reach the first tier of the ‘VIP’ band. On top of this comp points are credited as bonuses that are both non-redeemable (you cannot withdraw them and they will be removed at the point of your first withdrawal), carry a wagering requirement and expire if you fail to play for 3 months.
Licencing and Contact information 5/10
Mansion Casino are licensed by the Gibraltar Regulatory Authority (GRA - http://www.gibraltar.gov.gi/remotegambling/ ). The GRA used to be considered one of the top tier online gambling regulators, but due to their failure to enforce their own regulations regarding deceptive games, have been downgraded – see our GRA Information Page.
The following countries are restricted from participation with Mansion Casino - Israel, France, Estonia, Cyprus, Bulgaria, Hong Kong, Spain, Denmark and the United States of America
|Phone :||UK 0280 166 0060 (free)|
|Canada 1 866 966 2452 (free)|
|Australia 1 800 606 729 (free)|
|Germany 0800 664 8837 (free)|
|France 0805 101 149 (free)|
|Italy 800 897 533 (free)|
|Sweden 0200 899 165 (free)|
|Finland 0800 914 847 (free)|
|Netherlands 0800 023 4921 (free)|
|South Africa 0800 981 042 (free)|
|International +44 208 166 0060 (toll)|
|Fax :||International +350 200 41001 (toll)|
|Address :||Customer Support|
|Mansion (Gibraltar) Limited|
|PO Box 1234|
Submit a Complaint
Customer service wise Mansion casino are a good operations but poor bonuses, withdrawal times far slower than average for the industry, a refusal to engage with 3rd party dispute mediation and worst of all a reliance on 'bonus abuse' terms to seize player winnings really makes it difficult to see the reasons to pick Mansion over many other high end Playtech casinos.