Maple Review

Trustworthiness: 9/10

Payout Speed: 9/10

Customer Service: 10/10

Bonuses: 7/10

Software: 9/10

Slot House Edge: 0/10

Comp Points: 3/10

Licensing: 6/10

Overall: 7.45

Ratings explained

Overview

Review last updated – February 2013

Maple are part of the Star Partners group, formed after the merger of the Golden Star Network group and the Vegas Partner Lounge in 2008.

Trustworthiness 9/10

Only one of the reviewers who works for this site regularly holds an account with the Star Partners group of casinos and they held this for less than a year. They report positive experiences with Crazy Vegas casino.

Maple and the Star Partners group of casinos have no notable complaints at any of the major dispute mediation websites however they do have a warning at Affiliate Guard Dog and GaffG.com for retroactively changing terms and conditions – see http://www.affiliateguarddog.com/forums/star-partner-has-warning-status-t3604.html and http://gaffg.com/affiliate-programs/star-partner-review/ .

Payout Speed and Banking 9/10

Using Neteller our reviewer reports withdrawals normally paid in 48 hours.

Banking options available - Credit/Debit cards, Bank Transfer, Neteller, Skrill (Moneybookers), Click2Pay, UKash, EcoCard, PaySafeCard, Entropay, ClickAndBuy and Webmoney

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.


Customer Service 10/10

Our reviewer reports positive experiences with Crazy Vegas customer services.

Email Testing Record

  • January 2013 - 1st email - 37 minutes

Slots RTP 0/10

Maple Casino do not publish the house edge (RTP) of any of their slots games.

Software and Game selection 9/10

Maple use Microgaming software for both their download and instant play casinos. Check out our Microgaming Software Review.

Game selections are as follows;

Instant

Table Games – 76

Slots – 249

Video Poker – 58

Live – 25

Bonuses

  • Slots

    7/10
  • Blackjack

    2/10
  • Roulette

    6/10
  • Baccarat

    3/10
  • Video Poker

    3/10
  • Table Poker

    7/10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

150% up to £60 + 50 free spins on Loaded.

Cashable - Can be withdrawn once the wagering requirement is complete.

Wagering Requirements;

  • Slots - 30xbonus
  • Blackjack - 1500xbonus
  • Roulette - 120xbonus
  • Baccarat - 600xbonus
  • Video Poker - 600xbonus
  • Table Poker - 120xbonus

Adjustments to ratings;

  • Under £100 (-1)
  • Free Play alternative (+1) - You start with a freeplay balance of £1250 and have one hour in which to play with it. Any money over and above the £1250 you have left at the end of the hour is transferred to your real money account up to a maximum of £100. To receive your bonus you first need to make a deposit of £40 or more and need to have placed a minimum of 20 bets during your hour of free play..

Game Weightings (already account for in Wagering Requirements)

  • Slots, Parlor Games 100%
  • Table Poker, all Roulettes, Casino War and Sicbo 25%
  • Video Poker, Craps, Baccarat 5%
  • All Blackjacks 2%

Notes

All winnings from the free spins will be added to your bonus balance and have a 30x bonus wagering requirement.


Comp Point Program 3/10

Maple casino do offer a comp point program. For every £10 wagered at Maple casino on slots games you will receive 1 Loyalty Lounge Point and every 1000 Loyalty Lounge Points can be converted to £5. Not all games earn points at the same rates;

  • 1 Loyalty Point for 10 Credits wagered on Slots and Parlor Games
  • 1 Loyalty Point for 20 Credits wagered on Table Poker, Casino War, Red Dog and SicBo
  • 1 Loyalty Point for 40 Credits wagered on all Roulette
  • 1 Loyalty Point for 200 Credits wagered on Video poker, Craps, Baccarat
  • 1 Loyalty Point for 500 Credits wagered on all Blackjack and all Aces

For slots games this is about half as good as the standard Playtech comp point program and for all other games this is substantially weaker. Points also expire after 3 months if not redeemed.

Licencing and Contact information 6/10

Maple are licensed by the Malta Lotteries and Gaming Authority (LGA - http://www.lga.org.mt/lga/home.aspx ). We consider the LGA to be one of the better gam-bling licensing authorities on the market at the moment – see our LGA Information Page.

The following countries are restricted from participation with Maple casino – USA

Contact Information;

Email : maplecasino@vegaspartnerlounge.com
Phone :United Kingdom 08007314295
Canada 18665091828
Australia 1800-071-076
Germany 08001815917
Italy 800783313
Taiwan 0080279905
Netherlands 08000221327
Japan 00531-27-0009
Switzerland 0800-836-923

Submit a Complaint

Closing Comments

As you can only claim bonuses at one of the Star Partners venues (unless invited to claim at more), it's important to take a look around first and ensure that you're getting the bonus that most appeals to you. Other than that all these casinos show the same fairly high quality.

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