A long running poker company that was one of the first to introduce 3D graphics into their poker software, PKR are now trying to drive their casino into a competitive position within the market.
3 of the reviewers who work regularly for this site hold accounts with PKR. Two of them report positive experiences with PKR while the third reports issues substantially similar to the ones described below and has not played with this group since.
In 2008 a fair number of players reported PKR confiscating bonuses citing vague spirit of the bonus terms. These terms do not specify what the player would have to do to breach them or indeed how the player can avoid breaching them. As such they have historically been used by casinos to justify seizing funds from players without giving any explanation as to why they are seizing funds, despite the fact that these terms would very likely not be considered binding in any courtroom in any reasonable legal jurisdiction. While these reports are from several years ago, they are still very concerning and as such if you intend to play with any bonuses you should consider PKR a high risk venue.
Around the same time a player on the CasinoMeister forum noted that PKR were stating clearly on their site that they were ‘Licensed by the UK Gambling Commission’. Since the UKGC was set up they – as far as we are aware – have not licensed or regulated a single online casino. PKR likely held a license with the UKGC for some part of their operation – likely software development – but would not have been subject to the UKGC’s technical standards and likely would not have been answerable to the UKGC in the case of player complaints. This statement is undoubtedly misleading and a misrepresentation of the facts to their players. See http://www.casinomeister.com/forums/casinomeisters-poker-room/25960-beware-pkr-com.html for further information.
As these incidents were several years ago and we did not find any more recent complaints, we will temper how much damage they do to PKR’s Trustworthiness rating, where if they had been more recent enforcing Spirit of the Bonus terms multiple times would guaranteed a very low score. If PKR do not receive any further complaints in the next 12 months we will increase their Trustworthiness score by one point every 6 months to a maximum of 8.
Payout Speed and Banking 4/10
Using Neteller all of our reviewer reports withdrawals paid within 6 days.
Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers) and Click2Pay
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.
Customer Service 10/10
Our reviewer reports positive experiences with Casino Plex customer services.
Email Testing Record
- January 2013 - 1st email - 2h 32min
Slots RTP 0/10
PKR do not release the house edge/RTP figures of any of the slots games they offer.
Software and Game selection 10/10
PKR use Playtech software for their download casino. Check out our Playtech Software Review.
Game selections are as follows;
Table Games – 29
Slots – 94
Video Poker – 13
Jackpot - 46
To find out how our bonus ratings are calculated see Bonus Rating System.
20% cashback on first month's losses up to $500.
Cashback on losses - No wagering requirement, this cashback can be withdrawn immediately.
- Slots - 0xbonus
- Blackjack - 0xbonus
- Baccarat - 0xbonus
- Roulette - 0xbonus
- Video Poker - 0xbonus
- Table Poker - 0xbonus
Adjustments to ratings;
Game Weightings (already account for in Wagering Requirements)
You must have placed at least 20 bets and wagered at least $50 to qualify for the cash back. The cash back will be credited on the first working day of the following month and is withdrawable cash (i.e. no wagering requirement attached).
Comp Point Program 6/10
PKR run their own unique comp point program where you earn 1 point for the defined wagers on the following game categories;
- Video Slots (including progressives) $5
- Classic Slots $10
- Arcade Games (except table & card) $10
- Single-play poker $20
- Table & card games $20
- All other games $20
Points can be converted to cash at a rate of 50 points to $0.50. This comp point program is twice as good as the standard Playtech comp point program for Video Slots, exactly the same for Classic Slots and Arcade Games and only half as good for all other games.
Licencing and Contact information 10/10
PKR casino are licensed by the Alderney Gambling Control Commission (AGCC - http://www.gamblingcontrol.org/ ). We consider the AGCC to be amongst the best online gambling licensing authorities on the market at the moment – see our AGCC Information Page.
The following countries are restricted from participation with PKR - United States, Israel, Antigua and Barbuda, Netherlands Antilles, Belgium, Estonia and Cyprus
Submit a Complaint
Worrying behaviour in the past makes it difficult to recommend PKR as one of the best. However, we are aware of no recent complaints pertaining to these types of policies and hope to see PKR regain the standing in the coming years.