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Polder Review

Deposit Guarantee:

Polder holds our Deposit Guarantee seal. This means that if you are unfairly treated by this operator ThePOGG.com will refund your deposits. For full terms click here.

Rating

8.4
Does not accept players from United States
Responds to complaints
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Overview

Review last updated – October 2016

The Dutch arm of the All British groups of casinos

Trustworthiness - 11/10

Polder Casino have accepted ThePOGG Deposit Guarantee seal. This means that they've agreed in advance that they will discuss player complaints as long as they have written permission from the player and no funds will be confiscated from players without clear breach of terms. In return we guarantee your deposits with PolderCasino. Read more about our guarantee here.

Polder casino utilise ThePOGG.com as one of their UKGC Accredited Alternative Dispute Resolution service providers.

Only one of the six reviews who work regularly for this site holds an account with AllBritish casino - the sister casino to Polder casino - and that was opened for testing purposes. They report positive experiences.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

You can see the latest updates to Polder casino's terms and conditions here.

Payout Speed - 9/10

Our reviewer reports withdrawals being paid within one business day which agrees with the AllBritish website. This means that over weekends withdrawals can take up to 3 days

Minimum withdrawal – £20.

Maximum withdrawal – €5000.

Banking options available - Bank Transfer, Neteller, Skrill (Moneybookers), Credit/Debit Card

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Customer Service - 10/10

Email Testing Record

  • November 2016 - 50 minutes
  • June 2015 - 21 minutes
  • November 2014 - 36 minutes
  • June 2014 - 21 minutes
  • December 2013 - 6 minutes
  • October 2013 - 49 minutes

Bonuses - 1/10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

50% up to €198.60.

Cashable - Can be withdrawn once the wagering requirement is complete.

Wagering Requirements;

  • Slots - 35xbonus
  • Blackjack - 350xbonus
  • Roulette - 350xbonus
  • Baccarat - 350xbonus
  • Video Poker - 350xbonus
  • Table Poker - 350xbonus

Adjustments to ratings;

  • Game Restrictions (-1) - You are not allowed to play live games while you have a bonus.
  • Bet Size Restrictions (-1) - You are not allowed to bet more than €5 single round of play.
  • Payment Method Restrictions (-1) - You cannot claim this bonus if you deposit via Neteller or Skrill (Moneybookers)


Game Weightings (already account for in Wagering Requirements)

  • Slots 100%
  • Video Slots 100%
  • Lottery 100%
  • Other Games 100%
  • Video Poker 10%
  • Table games 10%
  • Live Casino 0%

Notes



Software - 5/10

Polder casino use Net Entertainment software for their instant play casino. Check out our Net Entertainment Software Review.

Game selections are as follows;

Instant

Table Games – 40

Slots – 195

Video Poker – 19

Jackpot – 5

Live – 7

Slot House Edge - 10/10

Polder casino publish the house edge/RTP figures for all of their slots games.

Comp Points - 4/10

Polder run a comp point program called 'Player Points'. This system operates slightly differently than most comp point programs in that it is based on losses rather than wagers. For every £10 the player deposits they'll receive 1 point. For every £10 they withdraw they'll lose 1 point. 50 points can be exchanged for £5.

In comparison to the standard Playtech comp point program that we use as a bar for rating, this system is about half as valuable for the player when playing slots and less valuable than that for other lower House Edge games.

Licencing - 10/10

Polder hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Polder currently use ThePOGG.com. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.
  • Curacao eGaming - Polder casino are licensed by Pearl Trust and Management, the Curacao eGaming Master License holder. We have not managed any complaints through this regulator and as such are not informed regarding their responsiveness. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Polder casino – Afghanistan, Albania, Algeria, Angola, Cambodia, Ecuador, Estonia, Italy, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Latvia, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Romania, Russia, Singapore, South Korea, Spain, Sudan, Syria, Taiwan, Turkey, Uganda, USA, Yemen, Zimbabwe .

Contact Information;

Phone :+31 (0) 13 320 9220
Affiliate Program - Polder Affiliates.

Closing Thoughts

As the Polish arm of a good group, Polder casino make a great choice for Polish players.

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