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Red Queen Review

Deposit Guarantee:

Red Queen holds our Deposit Guarantee seal. This means that if you are unfairly treated by this operator ThePOGG.com will refund your deposits. For full terms click here.

Rating

8.8
Does not accept players from United States
Responds to complaints
Submit a Complaint

Overview

Last updated – January 2017.

Red Queen are covered by ThePOGG Deposit Guarantee. We’ll return your deposit if one of our assured casinos mistreats you. Read more.

Red Queen Casino are a developing brand licensed in the United Kingdom – they were established in 2014 – though they have a long history in the gambling world through their initial branding as Chase Racing – operators of high street betting shops circa 1994.   They provide a range of games from: 1x2Gaming, Cryptologic, ElkStudios, NextGen Gaming, Playson and Thunderkick. They currently have no complaints logged on any of the major gambling portals.

Trustworthiness - 12/10

Red Queen have accepted ThePOGG Deposit Guarantee seal. This means that they've agreed in advance that they will discuss player complaints as long as they have written permission from the player and no funds will be confiscated from players without clear breach of terms. In return we guarantee your deposits with Red Queen. Read more about our guarantee here.

Red Queen Casino have a good reputation within the gambling community and we found no outstanding issues at any of the major casino complaint portals.

As long as Red Queen Casino maintain their positive reputation we will increase their Trustworthiness score by one point every 6 months to a maximum of 8.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Payout Speed - 5/10

Red Queen Casino state that they try to process withdrawals quickly but no actual withdrawal time is given.

Maximum Withdrawal - £3000

Minimum Withdrawal - £10

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller,Entropay Bank Transfers.

Players should note that for deposits made with Mastercard withdrawals cannot be made to this card. Entropay depositors can only withdraw using Entropay too. Red Queen Casino clearly state that players depositing with a credit card will incur a transaction fee for using this method.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Customer Service - 10/10

Email Testing Record

  • November 2016 - 3 minutes.
  • September 2015 - 7 minutes

Bonuses - 6/10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus:

150% up to £100.

Cashable - you are free to withdraw this bonus once you have completed the wagering requirements.

Wagering Requirements:

  • Slots - 31xbonus
  • Blackjack - 620xbonus
  • Roulette - 310xbonus

Adjustments to ratings:

  • Maximum win restriction (-2) - you are only allowed to withdraw 6 x your deposit on winnings accrued using a bonus.
  • Bonuses on subsequent deposits (+1) - 2nd deposit 100% up to £200, 3rd deposit 50% up to £500.
  • Games Restrictions (-1) - Red Queen Casino restrict bonuses on the following games: Tower Quest, Dr. Jekyll/Mr. Hyde, Lucky Angler, Big Bang, Forsaken Kingdom, The Wish Master, Scrooge, Devil's Delight, Champion of the Track, Robin Hood, Pearls of India, Tomb Raider 2 and Castle Builder.

Game Weightings (already account for in Wagering Requirements):

  • Slots 100%
  • Jackpot3x3, Fruity3x3, Caribbean Cashpot, Cartoon Capers, Classic Fruit, Lucky Stars, Gingerbread Joy, Roboslots, Superfruit 7, Arcader, Barber Shop, Flux, Fruit Warp, Sunny Scoops, Alice in Wonderslots, Dracula's Family, Eastern Delights, Fruits 'n' Stars, Fruits of Ra, Juice 'n' Fruits, Lucky Pirates, Lucky Reels, Merry Christmas, Odysseus, Taiga, Thunder Reels, Wild Hunter, Zombirthday. Also Poker Dice and Penalty Shootout 75%
  • Kitty Ca$h, Wild West, Star Bars, Blood Bank, Charming Lady Luck, Soccer Slots, Puppy Payday, Mamma Mia, Kick A$$, Magic Forest, Aztec Secrets, Merlin's Millions Superbet, Esqueleto Explosivo, 1429 Uncharted Seas, Magicious, Wild West, Medusa II 50%
  • Poker (non-casino) 5%
  • Card Games 5%
  • Video Poker 5%
  • Roulette 5%


Notes



Software - 7/10

Red Queen Casino use 1x2Gaming software for their instant play casino and also include a selection of Cryptologic, ElkStudios, NextGen Gaming, Playson and Thunderkick games. Check out our Cryptologic Software Review for more information.

Game selections are as follows:

Instant

Table Games – 14

Slots – 190

Video Poker – 2

Live – 3

Slot House Edge - 10/10

In compliance with the terms of their UKGC License, Red Queen Casino give RTP information for all of their games and additionally they assign a game volatility rating out of 6.

Comp Points - 8/10

Red Queen Casino use a comp points system that is of equal weighting to the Playtech system that we use as our indicator for a score of 7/10 with points being accrued at a rate of 1 point for every £10 wagered and then redeemed at a rate of 1000 points for £10. One point has been added to the Playtech base rate since additionally Red Queen offer a tiered reward system offering extra bonuses. Further information can be found on their site.

Licencing - 8/10

RedQueen hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. RedQueen currently use IBAS. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Red Queen Casino – USA and its Territories and Nigeria.

Contact Information:

Postal address: Customer Services, Red Queen Casino, C/O Easi Games Ltd, 56 Lansdowne Place, Hove, United Kingdom, BN3 1FG
Telephone: +44 (0)1273957728
Online chat: online chat is also available Mon-Fri.
Email : support@redqueencasino.com
Email : info@redqueencasino.com

Affiliate Program - EasiGames.

Closing Thoughts

Red Queen Casino have a well designed website that is far more easily navigated than many of the brands operating today. Though the game volatility score provided by the casino for each game is not broken down for players displaying additional information other than just the RTP is a positive reflection on the casino's desire to be transparent for players.

Associated Casinos

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