Reef Club ReviewTweet
Review last updated – February 2013
Part of the 888/Cassava/Random Logic operation, Reef Club casino use proprietary software and offer an alternative to the standard big name 888 venue.
Three of the reviewers who works for this site regularly hold accounts with 888 and all of these have been open for years. They report positive experiences.
888 have proven to be unwilling to engage with 3rd party dispute mediation on several occasions over the years. Alongside this they have been known to confiscate player funds citing only vague spirit of the bonus terms (see http://www.casinomeister.com/forums/casino-complaints-bonus-issues/35709-888-make-their-own-rules-refuse-cashout.html, http://www.casinomeister.com/forums/casino-complaints-bonus-issues/52281-888-locks-my-account-after-wagering-deposit-returned-1200-profit-gone-3.html and http://www.beatingbonuses.com/888warning.htm). Problems with this group do appear to be few and far between, but the fact that they are prepared to confiscate funds without defining exactly what the player did to breach their terms is highly concerning.
We have directly spoken with the affiliate team at 888 Holdings (UAffiliates) and have received personal assurances that they will be prepared to discuss any player complaints submitted through this site with our dispute resolution team. With this assurance and the assumption that any future fund confiscations will be justified clearly by their terms and conditions, assuming that no further issues arise with the 888 properties, their Trustworthiness score will increase by 1 point every 6 months to a maximum of 9.
Payout Speed and Banking 5/10
Using Neteller our reviewers reports withdrawals normally paid within 5 days.
Banking options available - Credit/Debit cards, Bank Transfer, Neteller, Skrill (Moneybookers), ClickAndBuy, EntroPay, Ewire, PayPal, UKash and PaySafeCard
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.
Customer Service 6/10
Our reviewer reports positive experiences with 888 customer services.
Email Testing Record
- January 2013
- 1st email - No Response
- 1 day 20 hours 35 minutes
Slots RTP 0/10
Reef Club do not publish the house edge of their slots games.
Software and Game selection 5/10
Reef Club use proprietary software (their own software) that goes under the name Dragonfish (formerly Random Logic). All 888 associated casinos use this software. To find out more check out our Dragonfish Information Page.
Game selections are as follows;
Table Games – 35
Table Games – 19
Slots – 70
Video Poker – 6
Video Poker – 0
Live – 3
Live – 3
Jackpot – 27
Jackpot – 11
To find out how our bonus ratings are calculated see Bonus Rating System.
200% up to £300.
Cashable/Post-Wager - Can be withdrawn once the wagering requirement is complete. See notes for further information.
- Slots - 25xbonus
- Blackjack - 250xbonus
- Roulette - 125xbonus
- Baccarat - 250xbonus
- Video Poker - 250xbonus
- Table Poker - 125.4xbonus
Adjustments to ratings;
- Deposit Method Restrictions (-1) - any deposits for bonuses through Neteller or Skrill (Moneybookers) have a wagering requirement of 100xdeposit
Game Weightings (already account for in Wagering Requirements)
- Video Slot & Slot, Scratch card, Keno, Race, Arcade, Dice and all other games that do not appear in the table 100%
- All versions of Roulette (except Live Roulette), Pai Gow Poker, Caribbean Poker, Triple Card Poker & Poker table games 20%
- All versions of Live Casino (Live Roulette, Live Blackjack & Live Baccarat), Blackjack, VideoPoker & Power Video Poker, Hi-Lo & Baccarat 10%
- Craps 5%
Make a deposit of £150 and you’ll receive 100% up to £150 when you make the deposit and a further £150 when you complete the wagering requirements.
Comp Point Program 7/10
The Reef Club casino comp point program offer 1 comp point for every £10 wagered and converts 100 comp points to £1. This is the same as the standard Playtech comp point pro-gram and a bit better than industry average.
Licencing and Contact information 5/10
Reef Club are licensed by the Gibraltar Regulatory Authority (GRA - http://www.gibraltar.gov.gi/remotegambling/ ). The GRA used to be considered one of the top tier online gambling regulators, but due to their failure to enforce their own regulations regarding deceptive games, have been downgraded – see our GRA Information Page.
The following countries are restricted from participation with Reef Club - USA
|Phone :||0-808-238-9812 (UK FREE phone)|
|1-800-480-6864 (Canadian FREE phone)|
|+1-268-484-4801 (TOLL Number for rest of world)|
Submit a Complaint
Reef Club casino and by extention 888 Holdings are a group that in general don't seem to have a great deal of player issues. When issues do occur, that's where 888 Holdings could vastly improve simply by being more open and transparent.