Review last updated – May 2013
We do NOT recommend playing with Rome casino.
Rome casino are one of the better known brands using TopGame software. Historically they’ve had numerous issue involving payment of players. The vast majority of these issues seem to get resolved once a mediator becomes involved.
Only one of reviewers has an open account with Rome casino, they have not engaged with any large amount of play, but they do not report any substantial issues.
Unfortunately Rome casino has a very high level of player complaints due to their slow payment of winning players. When a mediation party is involved these issues by and large seem to get resolved quickly, however the sheer volume of complaints that has been generated is in itself concerning.
Rome casino have also withdrawn from any form of mediation with CasinoMeister.
Following careful observation of the volume of complaints being received by this group over the last 6 months, there has been a notable drop off to far more reasonable levels. As such, if this trend continues we will increase Rome casinos Trustworthiness score by one point every 6 months to a maximum of 6.
Payout Speed and Banking 0/10
None of our reviewers have any experience making withdrawals from Rome Casino and the only information that they provide on their website is that credit card withdrawals can take 15-18 business days.
Rome casino charge a fee of between $27-50 for all withdrawals.
Banking options available - Credit/Debit cards, Moneybookers, Neteller, EcoCard, ClickandBuy and eWallet Xpress
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.
Customer Service 10/10
Our reviewers report positive experiences with Rome Casino.
Email Testing Record
- January 2013 - 1st email - 20 hours 54 minutes
Slots RTP 0/10
Rome Casino do not publish the house edge (RTP) information for any of their slots games.
Software and Game selection 2/10
Rome Casino use Top Game software for both their download and instant play casinos. Check out our Top Game Software Review.
Game selections are as follows;
Table Games – 9
Slots – 59
Video Poker – 4
Jackpots - 3
To find out how our bonus ratings are calculated see Bonus Rating System.
200% up to $1000
Sticky - Can never be withdrawn. At the time of your first withdrawal the bonus will be removed from your account.
- Slots - 30xbonus
- Blackjack - 120xbonus
- Roulette - 300xbonus
- Table Poker - 120xbonus
Adjustments to ratings;
- Bonuses on subsequent deposits (+2) - Second deposit 200% up to $1000. Third deposit 200% up to $1000. Forth deposit 150% up to $1000. Fifth deposit 150% up to $1000. Sixth deposit 150% up to $1000. Seventh deposit 100% up to $1000. Eighth deposit 100% up to $1000. Ninth deposit 100% up to $1000
Game Weightings (already account for in Wagering Requirements)
- Roulette 10%
- Blackjack 25%
- Video Poker 25%
Comp Point Program 0/10
Rome Casino do not offer a comp point program.
Licencing and Contact information 1/10
Rome Casino are licensed by the Costa Rican Government. Having a license from Costa Rica is akin to being unregulated – see our Costa Rica Information Page.
The following countries are restricted from participation with Rome Casino -
|Phone :||UK +44 808 101 1394|
|Fax :||(888) 310 2512|
Submit a Complaint
Over and above their withdrawal from dispute mediation, what is most concerning about Rome Casino is that over the years it's been the same complaints coming up time and time again. This suggest that while they work hard to fix individual issues, they are not addressing the route cause of the problems.