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Silver Oak is Not Recommended, click here to find a recommended casino

Silver Oak Review

Not Recommended:

Silver Oak holds Not Recommended status due to player issues or unfriendly terms and conditions.

Rating

3.4
Accepts players from United States
Responds to complaints
Submit a Complaint

Overview

Review last updated – May 2016

SilverOak the Ace Revenue group. This group is part of two subsets of the old Virtual group that have gone to great lengths to correct the previously poor reputation this group deservedly earned.

Trustworthiness - 3/10

Due to their Not Recommended status we did not feel comfortable sending a review to any of the venues that previously made up the Virtual group.

The history of the various casino properties involved with the Virtual group is a long and negative one that focuses on a failure to pay players and where they did, payment taking excessive time. The latter of these issues certainly persists today.

Our December 2013 update found that the Ace Revenue/GWages groups are now trying to atone for the issues of the past. Before we would consider changing our stance on these casinos, the complaint volume would have to drop considerably and no further negative behaviour would have to take place in the next three years.

For references see Virtual Group Player Issues

You can see the latest updates to Silver Oak casino's terms and conditions here.

Payout Speed - 0/10

Due to their Not Recommended status we have not tested the withdrawal time at the any of the casinos in the Ace Revenue or Gambling Wages group. Due to the massive quantity of complaints related to slow payments from these groups, we believe withdrawals will take a minimum of 2 months.

Minimum Withdrawal - None listed.

Maximum Withdrawal - None listed.

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, Click2Pay

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Customer Service - 10/10

Email Testing Record

  • December 2015 - 6 hours 38 minutes
  • June 2015 - 11 hours 08 minutes
  • November 2014 - 22 hours 56 minutes
  • June 2014 - 4 hours 55 minutes
  • August 2013 - No Response

Bonuses - 2/10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

100% up to $1000.

Sticky - Can never be withdrawn. At the time of your first withdrawal the bonus will be removed from your account.

Wagering Requirements;

  • Slots - 30xbonus
  • Blackjack - 60xbonus
  • Video Poker - 60xbonus
  • Table Poker - 60xbonus

Adjustments to ratings;

  • Game Restrictions (-1) - You are only allowed to play Slots, Keno, Bingo, Sic Bo, all Progressive Jackpot games.
  • Maximum Withdrawal (-2) - You can withdraw a maximum of 10x the bonus.
  • Bonuses on subsequent deposits (+2) - This bonus can be claimed on your first 10 deposits.

Game Weightings (already account for in Wagering Requirements)

  • Slots 100%
  • Blackjack, Video Poker, other allowed Table games 50%


Notes



Software - 6/10

Silver Oak casino use RealTime Gaming software for both their download and instant casino. Check out our RealTime Gaming Software Review.

Download

Instant

Table Games – 18

Table Games – 17

Slots – 97

Slots – 29

Video Poker – 18

Video Poker – 28

Jackpots - 10

Jackpots - 0

Slot House Edge - 0/10

No RTG casino that we are aware of publishes their slots house edge (RTP) information.

Comp Points - 7/10

The Silver Oak comp point program offers 1 comp point for every $10 wagered on any game and every 100 comp points can be redeemed for $1. This is in line with the Playtech standard comp point program and above average for the industry.

Licencing - 0/10

Silver Oak casino do not display any licensing information.

The following countries are allowed to participate with Silver Oak casino – Aland Island, American Samoa, Andorra, Anguilla, Antarctica, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Bermuda, Bonaire, Bouvet Island, Cayman Island, Chile, Christmas Island, Cook Islands, Finland, France, Germany, Greece, Guam, Iceland, Japan, Luxembourge, Marshall Islands, Martinique, Mayotte, Mexico, Monaco, Montserrat, Netherlands, New Caledonia, New Zealand,Niue, Norfolk Island, Northern Mariana, Norway, Portugal, Puerto Rico, San Marino, South Africa, South Korea, Spain, Sweden, Switzerland, Tokelau, USA, Vatican City, Venezula, Virgin Islands

Contact Information;

Email :help@silveroakcasino.com
payouts@silveroakcasino.com
deposits@silveroakcasino.com
Phone :Toll Free 1-888-402-2063
Fax :1-866-725-1126

Affiliate Program - Ace Revenue.

Closing Thoughts

The unfortunate reputation that Silver Oak and Ace Revenue have earned themselves through player payment issues shows no signs of improving any time soon.

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