Silver Oak Review2.9 out of 10 Tweet
Payout Speed: 0/10
Customer Service: 10/10
Slot House Edge: 0/10
Comp Points: 7/10
Overall: 2.9Ratings explained
Review last updated – November 2015
We do NOT recommend playing with Silver Oak casino.
Silver Oak casino are one of a large number of RealTime Gaming venues that made up the old Virtual and Crystal Palace groups. These casinos have been widely blacklisted across the web due to the substantive number of player payment issues they generate.
Due to their Not Recommended status we did not feel comfortable sending a review to any of the venues that previously made up the Virtual group.
The history of the various casino properties involved with the Virtual group is a long and negative one that focuses on a failure to pay players and where they did, payment taking excessive time. The latter of these issues certainly persists today.
More recently the Virtual group have been bought over by a couple of different groups that claim to be entirely separate to the Virtual group - namely the Ace Revenue group and the Gambling Wages group.
However problems similar to those of the past persist with both of these groups leading many players and industry observers to believe that the groups don't in fact have new management, but rather have changed name to outrun their poor reputation.
Currently both groups are on the Not Recommended list at CasinoMeister, Cirrus casino were awarded the 'Worst Casino of 2007' by CasinoMeister, Ace Revenue are listed as 'Predatory' by Affiliate Guard Dog and Gambling Wages while not listed as Predatory are not a program Affiliate Guard Dog are prepared to work with.
The instance of payments taking far longer than they should has continued to be exceptionally high, even for US facing venues. The one positive that we can see is that the vast majority of complaints at Ask Gamblers do now seem to get resolved, the substantial proportion of which relate to slow payment of funds and are resolved through very late payment.
Our December 2013 update found that the Ace Revenue/GWages groups are now trying to atone for the issues of the past. Before we would consider changing our stance on these casinos, the complaint volume would have to drop considerably and no further negative behaviour would have to take place in the next three years.
The casinos in this group have recently added a term restricting the amount players can win on a single payline.
A maximum win per paid spin of 50,000 times bet per line will apply in all slot machines.
These terms are unethical. It's fine to limit the amount players can win via the game bet limits, but this should not be done via terms and conditions as many players will not be aware of them and this forces a situation where the casino are misadvertising the odds being offered in any situation that could potentially exceed the limit.
For references see Virtual Group Player Issues
You can see the latest updates to Silver Oak casino's terms and conditions here.
Payout Speed and Banking 0/10
Due to their Not Recommended status we have not tested the withdrawal time at the any of the casinos in the Ace Revenue or Gambling Wages group. Due to the massive quantity of complaints related to slow payments from these groups, we believe withdrawals will take a minimum of 2 months.
Minimum Withdrawal - None listed.
Maximum Withdrawal - None listed.
Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, Click2Pay
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.
Customer Service 10/10
Email Testing Record
- December 2015 - 6 hours 38 minutes
- June 2015 - 11 hours 08 minutes
- November 2014 - 22 hours 56 minutes
- June 2014 - 4 hours 55 minutes
- August 2013 - No Response
Slots RTP 0/10
No RTG casino that we are aware of publishes their slots house edge (RTP) information.
Software and Game selection 6/10
Silver Oak casino use RealTime Gaming software for both their download and instant casino. Check out our RealTime Gaming Software Review.
Table Games – 18
Table Games – 17
Slots – 97
Slots – 29
Video Poker – 18
Video Poker – 28
Jackpots - 10
Jackpots - 0
To find out how our bonus ratings are calculated see Bonus Rating System.
100% up to $1000.
Sticky - Can never be withdrawn. At the time of your first withdrawal the bonus will be removed from your account.
- Slots - 30xbonus
- Blackjack - 60xbonus
- Video Poker - 60xbonus
- Table Poker - 60xbonus
Adjustments to ratings;
- Game Restrictions (-1) - You are only allowed to play Slots, Keno, Bingo, Sic Bo, all Progressive Jackpot games.
- Maximum Withdrawal (-2) - You can withdraw a maximum of 10x the bonus.
- Bonuses on subsequent deposits (+2) - This bonus can be claimed on your first 10 deposits.
Game Weightings (already account for in Wagering Requirements)
- Slots 100%
- Blackjack, Video Poker, other allowed Table games 50%
Comp Point Program 7/10
The Silver Oak comp point program offers 1 comp point for every $10 wagered on any game and every 100 comp points can be redeemed for $1. This is in line with the Playtech standard comp point program and above average for the industry.
Licencing and Contact information 0/10
Silver Oak casino do not display any licensing information.
The following countries are allowed to participate with Silver Oak casino – Aland Island, American Samoa, Andorra, Anguilla, Antarctica, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Bermuda, Bonaire, Bouvet Island, Cayman Island, Chile, Christmas Island, Cook Islands, Finland, France, Germany, Greece, Guam, Iceland, Japan, Luxembourge, Marshall Islands, Martinique, Mayotte, Mexico, Monaco, Montserrat, Netherlands, New Caledonia, New Zealand,Niue, Norfolk Island, Northern Mariana, Norway, Portugal, Puerto Rico, San Marino, South Africa, South Korea, Spain, Sweden, Switzerland, Tokelau, USA, Vatican City, Venezula, Virgin Islands
|Phone :||Toll Free 1-888-402-2063|
Submit a Complaint
The unfortunate reputation that Silver Oak and Ace Revenue have earned themselves through player payment issues shows no signs of improving any time soon.
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